Curate Health Avis 17 171

I placed my order on 14/4/26 my consultation appointment was 17/4/26. I was then informed I would be contacted by the pharmacy team later on. The pharmacy team contacted me on 20/04/26 which they approved my order. It’s now the 22/04/26 at the time of this review my pen has not been shipped. I won’t be ordering from curate again if this is the new service.

My medication did not arrive to me but the courier had taken a photo of it been accepted by someone and the door!! I called the courier they apologised gave me a code to report it to Curate!!
I called Curate spoke to Danielle who apologised, but she could check the couriers location of the van when it was delivered and the photo taken which she could see I think more clearly than the one sent to me.....the door , colour of the door etc and she checked Google maps and could advise that it looked as though it was delivered a couple of doors down from me. She apologised for the
inconvenience but suggested that if I could go to the house to see if they had taken it in. Sure enough it was correct and the medication was there. The neighbour took it in, thinking we were out. So thankfully got it. Danielle was really lovely to talk to and switched on to check where the courier DPD had parked and possibly delivered to. They are my neighbours.....
Danielle was really helpful, apologetic for the inconvenience the courier had caused and solved their mistake. Thank you .

Amazing service as always

Happy with the medication hopefully to get the target

I am now a size 16, rather than a size 20/22. So that makes me feel fabulous.
All my family and friends comment on how well I am looking. I am so happy to be losing weight without making myself ill from starving myself.
Curate consistently cost me less than all the other providers, not just the first order like most companies do as an incentive to join them, but with every order. They send out my orders quickly, and they come chilled every time in an insulated bag containing its own ice pack to ensure it stays chilled until I am ready to put it in my fridge.
I have been losing weight by eating healthily and my portion sizes are smaller these days because I feel fuller sooner and for longer..

Received my Dose on time. Thank you to Curate. Keep it up.

I have ordered from curate for 6 months and I find the service very good. I am kept updated on the status of my order and the delivery.

I would recommend Curate.

Very quick order confirmation and approval.
Fast delivery easy to re order
Faster than other suppliers
Will not switch to anyone else

Everything great apart from paying for next day delivery but not getting it next day

I've always had good service

Had my monjouro for the past 12 months plus and never had a problem and prices are always good or have discount codes won’t order from no where else

Generally been ok. I’ve had a couple instances in the past where delivery has taken a couple weeks and I’ve had to chase it up but the orders were always fulfilled.

Communicated well with me when required, delivery times been all good and had no issues at all

Happy with my journey have lost 11kg within 2 months of using so super proud so happyyyh , thank you so much

Curate offers the best prices for weight loss medication and always offer discount codes.
The only downside is the repeat prescription process, where a long questionnaire is still required, answering the same questions as previously. It would be easier if they just asked if there are any medical changes.
I can now pay for my medication using Klarna, which helps with manage paying for my medication.

Absolutely shocking how a company can operate as this one does. Little to no communication. Very quick to take your money but take their sweet time to respond. Taken money but have not supplied the goods I have paid for. AVOID!!!

I ordered a Wegovy pen on 1st April and, despite the date, this experience has been no joke. It’s now been ten days, and my order still hasn’t arrived.

I’ve been with Curate since the start of my weight‑loss journey, but the service has gone downhill. Dispatch times after approval keep getting longer, and there’s no reliable communication or sense of urgency.

This will be my final order with Curate. When it comes to medication, you need a supplier you can trust to deliver on time. Curate is no longer reliable, and I can’t risk my health waiting on inconsistent service.

Abysmal ‘service’. Shockingly awful.

Ordered and PAID for mounjaro on Monday, March 30th, an entire week before needing it.

Had my video meeting the following morning. Got an email to say I needed scales, a tape measure and ID for this meeting - you’re only told to have these available AFTER paying and then no one asked me for ID or to measure myself on the call after all.

Meeting completed, told I would get a phone call in 20 minutes. I did and they wanted evidence of my last two orders. I didn’t have this to hand - would have made sense to advise me they needed this before the call. I sent the documents within 30 minutes and then after several emails to chase this up was eventually told it was ‘approved’ (Tuesday March 31st). My order was actually showing as ‘approved’ since I paid on Monday, 30th but that’s another issue.

After a week of chasing this on every platform possible I’m told it was dispatched (Tuesday April 7th) the day I’m due to jab, therefore messing up my schedule. DPD finally delivered it today, Thursday April 8th - 10 days after paying for it.

DO NOT order from here. Unreliable and unprofessional. Not worth the initial discount.

Due to their mess up I went back to my original supplier Rightangled. Placed an order with them on Monday at 8pm, approved the following morning, with me by Wednesday April 8th. Less than 48 hours turnaround time. Curate employees, take note.

***EDIT for their reply***
Your website states you aim to ship orders within 48 hours once approved. This did not happen.
I received no such email about extended delivery times. Feel free to forward this fictional document to me.
It’s poor customer service to immediately take a customers payment and then be incredibly vague about when they’ll receive their order. It’s even worse when you’ve made a customer jump through hoops for that order and to confirm TWICE the date they need that medication for, and then just not bother to deliver by that time.
Do better.

I am writing to formally raise a complaint regarding my recent order (Order #423890) and to request a full refund.

I previously contacted you to cancel my video consultation and explained the issues I encountered. However, I have received no response whatsoever.

To reiterate, I was unable to complete the required video consultation due to your system limitations. The consultation requires Google Meet and a matching email address, which was not clearly communicated at the beginning. As my registered email is not linked to a Google account, I was unable to access the consultation.

In addition, the process itself is unclear and inefficient. I was informed that a follow-up phone call would still be required after the video consultation, which raises concerns about the necessity of the video consultation. The earliest available appointment was also delayed, causing unnecessary inconvenience.

I have since cancelled the video consultation and have clear evidence confirming that the appointment has been successfully cancelled. However, your system still does not reflect this, which is extremely concerning.

Furthermore:
• My request remains “not yet submitted” despite following all required steps
• I am unable to submit feedback through your website due to apparent technical issues
• I have received no response from customer support despite multiple contact attempts

This situation demonstrates serious issues with your system reliability and customer service. It is unacceptable that I am unable to properly complete or cancel my order while receiving no assistance.

Given these circumstances, I expect a full refund with no cancellation or administrative fees, as these issues are clearly not caused by me.

If this matter is not resolved promptly, I will escalate the issue through my bank (chargeback) and report this to the relevant regulatory bodies.

I expect your urgent response.