Been using curology for 5+ years now and it has rescued my skin from terrible acne in the beginning and maintained clear skin since then. Recently received a bottle with a broken pump and reached out;... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Stassie did great informing me of their procedures for billing when I came to ask for a refund due to an unexpected charge. She refunded me the amount and was very professional.
Customer service was awesome. I had two issues with the post office not being able to deliver my package and customer support responded so quickly to help me reship my package. I really appreciate the... Voir plus
They send an email after your trial ends letting you know that your full size product will ship soon. But after that, they don't notify you when you'll be charged or when your next product will be shi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Clinique dermatologique
- aussi dans
- Pharmacie
Écrit par l'entreprise
Your Curology formula is a unique mix of prescription ingredients you can’t get off the shelf — chosen for your skin by an online dermatology provider. We believe in personal, effective skincare. That’s why we work one-on-one with you to create a custom prescription cream — made to clear anything from acne and blackheads, to fine lines and wrinkles. No drugstore product is this customized. Curology uses your photos, your history, and your goals to pick prescription ingredients just for you — and mail a custom cream to your doorstep. Members can choose the plan that works best for them — just the custom cream, or the full routine, including the cleanser and moisturizer. All Curology products are made in the USA, vegan, and leaping bunny certified. Follow us on Facebook and Instagram @curology #curologyjourney
Coordonnées de contact
369 Hayes St, 94102, San Francisco, Etats-Unis
- 415-200-2060
- hello@curology.com
- curology.com
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Amazing products and customer service
Amazing products and customer service. Solved my issues very fast and to the fullest!
10/10
10/10, from start to finish, the experience has been seamless. I feel taken care of, more than that I have gotten results! Super easy, pain-free, and even fun! Highly recommend Curology for your skin and hair solutions!
Great product and customer service
I accidentally duplicated an order and didn't realize until I couldn't cancel it. Brittany from the customer service team helped me resolve that quickly and was very nice. I love the product and reorder it as often as I need it. It's the only thing that has almost fully cleared my skin.
Good text customer service
Contacting Curology via text for customer service was easy, quick and most importantly it was a real person.
Helpful but stressful… Seems like she…
Helpful but stressful… Seems like she wasn’t interested in helping me

Réponse de Curology
Quick and friendly solution to problem.
Quick and friendly solution to problem.
Don't fall for the Skincare Industry
The use of Tretinoin (their new favorite chemical) did so much harm to my skin barrier that was already damaged (which the Curology dermatologists did not diagnose). There is peer reviewed research that links Tretinoin to frequent migraines. After two weeks of use and so many migraines that I could barely read or write, I decided to cut the product and the migraines disappeared. The dermatologists in Curology could not diagnose my damaged skin barrier through pictures and that resulted in poorly developed, EXPENSIVE, skincare. Their marketing does a lot to sneakily avoid lawsuits, while actively propagating their skincare as "personalized" and "professional" but it did not treat my skin, only made it worse.
Don't fall for the mega skincare industry, selling you harsh overpriced chemicals to get rid of your acne. Do your own research WHICH IS FREE, figure out your skin type, try some gentle moisturizers, and some cheap but insanely effective skincare that exists out there. After years of treating my skin with product after product, dermatologist after dermatologist, and even Acutane, nothing has been more effective than my own research and trial and error.

Réponse de Curology
Jamie was amazing
Jamie was amazing! The texts were quick and to the point, timely and much appreciated!
I don't recommend curology
I don't recommend curology.
1. Their large product is not that large that it should be charged so much.
2. We can't contact them via call so problems that could be solved right away take a few days and they contact you via SMS or email which is inconvenient. Very unuseful.
3. What the heck is the price?? OMG, why are they charging that much?
4. I saw no improvement in my skin when I used trial products. So, I wanted to cancel my subscription. but I got a notification that my card was debited by $127 by curology. So, I tried to cancel that product. But since there is no phone number for a call. I could not. I sent them msg asking to cancel. I got a reply after 4 days. I DO HAVE NO USE OF $127 PRODUCTS. and on top of that, they don't return products.
I would have given them a negative 10-star review if there was that option.
UNSATISFIED and HORRIBLE experience

Réponse de Curology
You guys are absolutely wonderful!
You guys are absolutely wonderful!! Every time I need anything you guys are here to help and go above and beyond!!! Thank you for everything
Great Customer Service
I love the products and have used them for years. This is the only time I've had to contact customer support, they were fast and solved my problem. If you've never tried Curology, DO IT
I Love Curology
So far I love everything about Curology. I have been wanting to try tretinoin for years. I went onto their website and read everything. They explain every single thing perfectly. You just have to READ all the information so you are informed. I love my formulation so far and I have contacted customer service a few times with questions and they got back to me quickly and have been super great. They also sent me emails about my customized formula, the ingredients, what to expect and how long you may experience things like possible purging etc. and why.
Also, you can find all of that information on their website as well. It is all there. There have been no surprises for me regarding the products or ordering because it is all clear on the website. If you READ everything, it is all there in black and white. They want you to be informed but if you do not read everything on their website....That is your own fault and not Curology. They want to know how the formula is working for you and will make any changes you may feel you need-if necessary. They check in with us all the time and they are there for us 100%. I am in no way affiliated with them. I am just so happy to get so much detailed information regarding the products and my personalized formula from their emails and from the website. So I have only been using my formula for almost one month but I am very happy so far and I know I can get my formula changed if I want to or need to. My skin is clearing in areas that I have been unable to clear with any other product. We have a personal dermatologist who works with us and we send updated photos to them as well. This is a great company and I am thankful and thrilled to be able to get my formula from them. You can get some of their products at Target like the cleanser and moisturizer but the customized formula made for you according your skin and what you need is from their dermatologist and is only available through their website because only a dermatologist can prescribe it for you. After answering their questions about your skin and sending in your photos they will put together a unique formula just for your skin. After you use it for a while, you let your dermatologist know how it is or is not working and they will work with you until you have a formula that works the best for you. They want you to get the best skin of your life, which is what I am hoping for ! This is a great company. I love it.
Scammed me out of over $100
Scammed me out of over $100 and refused to refund me. Beware of this company! I only wanted to buy some retinol and they force you to sign up to their subscription. But they don’t tell you that they will be adding lots of random stuff to it. They then will charge you without notice and won’t refund you for unopened products that you didn’t order. Avoid! Would recommend apostrophe which gives much better service

Réponse de Curology
Great Curology Support
I love that I was able to get connected with someone over text message instead of having to wait on the phone. It made the experience better with ease knowing I would come back and my issue would be resolved. And that is exactly how it worked out.
Super helpful and quick to respond!!
I'm so sick of price gouging
I'm so sick of price gouging! They've raised prices 2yrs in a row. They say "inflation" but don't specify what exactly has increased to justify the ongoing price increases. I guarantee now that inflation is starting to go down they will NEVER decrease their prices. This feels like a last ditch effort to squeeze as much money out of customer's as they can since the economy is leveling back out.

Réponse de Curology
I really appreciate the amazing…
I really appreciate the amazing customer service I always experience with Curology. Thank you!
Great company
Curology has been such a wonderful company to me for many years. I am happy to have put my trust in them with my skin for so long. Their customer service has always been top notch in whatever you need.
I'm a subscriber
I'm a subscriber. Your main product is amazing my only cobcern is your suncream . Your sunblock is horrible hard to absorb leave white layer also clumby when trying hard to rub dont recommend this product at all hope you guys improve this product. (my review based on one month try)
.its a must product for me
Products do not last
Been using curology for a few months and although I have seen some improvement in my skin, I do not like how the products does not last until your next shipment, its as if they want you to run out so you can order more sooner. Their *large*is not large and their packaging is horrible. I don't know how many times I've had problems getting product out of their pumps.

Réponse de Curology
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.







