Curology Avis 

1 323
•
TrustScore 4 sur 5

3,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Been using curology for 5+ years now and it has rescued my skin from terrible acne in the beginning and maintained clear skin since then. Recently received a bottle with a broken pump and reached out;... Voir plus

Noté 5 sur 5 étoiles

Stassie did great informing me of their procedures for billing when I came to ask for a refund due to an unexpected charge. She refunded me the amount and was very professional.

Noté 5 sur 5 étoiles

Customer service was awesome. I had two issues with the post office not being able to deliver my package and customer support responded so quickly to help me reship my package. I really appreciate the... Voir plus

Noté 1 sur 5 étoiles

They send an email after your trial ends letting you know that your full size product will ship soon. But after that, they don't notify you when you'll be charged or when your next product will be shi... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Clinique dermatologique
  2. aussi dans
  3. Pharmacie

Écrit par l'entreprise

Your Curology formula is a unique mix of prescription ingredients you can’t get off the shelf — chosen for your skin by an online dermatology provider. We believe in personal, effective skincare. That’s why we work one-on-one with you to create a custom prescription cream — made to clear anything from acne and blackheads, to fine lines and wrinkles. No drugstore product is this customized. Curology uses your photos, your history, and your goals to pick prescription ingredients just for you — and mail a custom cream to your doorstep. Members can choose the plan that works best for them — just the custom cream, or the full routine, including the cleanser and moisturizer. All Curology products are made in the USA, vegan, and leaping bunny certified. Follow us on Facebook and Instagram @curology #curologyjourney


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 94 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,8

Tous les avis

(1 323)

48 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

10/10

10/10, from start to finish, the experience has been seamless. I feel taken care of, more than that I have gotten results! Super easy, pain-free, and even fun! Highly recommend Curology for your skin and hair solutions!

8 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Great product and customer service

I accidentally duplicated an order and didn't realize until I couldn't cancel it. Brittany from the customer service team helped me resolve that quickly and was very nice. I love the product and reorder it as often as I need it. It's the only thing that has almost fully cleared my skin.

2 juillet 2024
Avis spontané
Noté 2 sur 5 étoiles

Helpful but stressful… Seems like she…

Helpful but stressful… Seems like she wasn’t interested in helping me

26 juin 2024
Avis spontané
Logo de Curology

Réponse de Curology

Hi there! I'm sorry to hear your experience was stressful. Please know we're always happy to assist with any questions or concerns you may have. If you reach back out to us, I'd be happy to follow up and review your previous message. Please reach out to us via email: hello@curology.com or via text: 415-200-2060.

Noté 1 sur 5 étoiles

Don't fall for the Skincare Industry

The use of Tretinoin (their new favorite chemical) did so much harm to my skin barrier that was already damaged (which the Curology dermatologists did not diagnose). There is peer reviewed research that links Tretinoin to frequent migraines. After two weeks of use and so many migraines that I could barely read or write, I decided to cut the product and the migraines disappeared. The dermatologists in Curology could not diagnose my damaged skin barrier through pictures and that resulted in poorly developed, EXPENSIVE, skincare. Their marketing does a lot to sneakily avoid lawsuits, while actively propagating their skincare as "personalized" and "professional" but it did not treat my skin, only made it worse.

Don't fall for the mega skincare industry, selling you harsh overpriced chemicals to get rid of your acne. Do your own research WHICH IS FREE, figure out your skin type, try some gentle moisturizers, and some cheap but insanely effective skincare that exists out there. After years of treating my skin with product after product, dermatologist after dermatologist, and even Acutane, nothing has been more effective than my own research and trial and error.

22 février 2024
Avis spontané
Logo de Curology

Réponse de Curology

Hi there! I'm truly sorry to hear about your experience and want to help the best way we can! Please reach out to us via email: hello@curology.com or via text: 415-200-2060. Keep in mind you can message your medical provider directly via the messages page.

Noté 1 sur 5 étoiles

I don't recommend curology

I don't recommend curology.
1. Their large product is not that large that it should be charged so much.
2. We can't contact them via call so problems that could be solved right away take a few days and they contact you via SMS or email which is inconvenient. Very unuseful.
3. What the heck is the price?? OMG, why are they charging that much?
4. I saw no improvement in my skin when I used trial products. So, I wanted to cancel my subscription. but I got a notification that my card was debited by $127 by curology. So, I tried to cancel that product. But since there is no phone number for a call. I could not. I sent them msg asking to cancel. I got a reply after 4 days. I DO HAVE NO USE OF $127 PRODUCTS. and on top of that, they don't return products.

I would have given them a negative 10-star review if there was that option.
UNSATISFIED and HORRIBLE experience

1 juin 2024
Avis spontané
Logo de Curology

Réponse de Curology

Hi there, I'm so sorry to hear about this less-than-stellar experience! We currently do not have a dedicated phone number. I understand this is frustrating and can assure you that in the future, we will have more convenient ways to communicate with us. Your satisfaction is our priority and we take this feedback seriously.

Kindly note that you are able to adjust your plan to fit your budget best and if you have any concerns about your skin or treatment your medical provider is always happy to help!

As we try our best to reply ASAP, there may be delays if our volume is higher than average. However, I'm more than happy to review your account again. You can always contact us here at success (hello@curology.com) or text us directly at (415) 200-2060.

Noté 5 sur 5 étoiles

Great Customer Service

I love the products and have used them for years. This is the only time I've had to contact customer support, they were fast and solved my problem. If you've never tried Curology, DO IT

13 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

I Love Curology

So far I love everything about Curology. I have been wanting to try tretinoin for years. I went onto their website and read everything. They explain every single thing perfectly. You just have to READ all the information so you are informed. I love my formulation so far and I have contacted customer service a few times with questions and they got back to me quickly and have been super great. They also sent me emails about my customized formula, the ingredients, what to expect and how long you may experience things like possible purging etc. and why.
Also, you can find all of that information on their website as well. It is all there. There have been no surprises for me regarding the products or ordering because it is all clear on the website. If you READ everything, it is all there in black and white. They want you to be informed but if you do not read everything on their website....That is your own fault and not Curology. They want to know how the formula is working for you and will make any changes you may feel you need-if necessary. They check in with us all the time and they are there for us 100%. I am in no way affiliated with them. I am just so happy to get so much detailed information regarding the products and my personalized formula from their emails and from the website. So I have only been using my formula for almost one month but I am very happy so far and I know I can get my formula changed if I want to or need to. My skin is clearing in areas that I have been unable to clear with any other product. We have a personal dermatologist who works with us and we send updated photos to them as well. This is a great company and I am thankful and thrilled to be able to get my formula from them. You can get some of their products at Target like the cleanser and moisturizer but the customized formula made for you according your skin and what you need is from their dermatologist and is only available through their website because only a dermatologist can prescribe it for you. After answering their questions about your skin and sending in your photos they will put together a unique formula just for your skin. After you use it for a while, you let your dermatologist know how it is or is not working and they will work with you until you have a formula that works the best for you. They want you to get the best skin of your life, which is what I am hoping for ! This is a great company. I love it.

12 juin 2024
Avis spontané
Noté 1 sur 5 étoiles

Scammed me out of over $100

Scammed me out of over $100 and refused to refund me. Beware of this company! I only wanted to buy some retinol and they force you to sign up to their subscription. But they don’t tell you that they will be adding lots of random stuff to it. They then will charge you without notice and won’t refund you for unopened products that you didn’t order. Avoid! Would recommend apostrophe which gives much better service

9 juin 2024
Avis spontané
Logo de Curology

Réponse de Curology

Hi there, I'm truly sorry for the hassle and frustration this has caused! Kindly note you are able to select the items you want in your trial shipment upon signing up and we guarantee you're free to cancel before the 2nd shipment is processed. You can contact the Success Team by SMS at (415)-549-9548 or by emailing hello@curology.com. We are more than happy to take another look into this for you.

Noté 5 sur 5 étoiles

Great Curology Support

I love that I was able to get connected with someone over text message instead of having to wait on the phone. It made the experience better with ease knowing I would come back and my issue would be resolved. And that is exactly how it worked out.

11 juin 2024
Avis spontané
Noté 1 sur 5 étoiles

I'm so sick of price gouging

I'm so sick of price gouging! They've raised prices 2yrs in a row. They say "inflation" but don't specify what exactly has increased to justify the ongoing price increases. I guarantee now that inflation is starting to go down they will NEVER decrease their prices. This feels like a last ditch effort to squeeze as much money out of customer's as they can since the economy is leveling back out.

7 juin 2024
Avis spontané
Logo de Curology

Réponse de Curology

Hi there, thank you for your feedback. We are more than happy to take a look at your account to see which items may have been increased and provide you with a more detailed reply. You can contact the Success Team by SMS at (415)-549-9548 or by emailing hello@curology.com. We're always looking for new ways to improve our service to best meet the needs of our members.

Noté 5 sur 5 étoiles

Great company

Curology has been such a wonderful company to me for many years. I am happy to have put my trust in them with my skin for so long. Their customer service has always been top notch in whatever you need.

2 juin 2024
Avis spontané
Noté 4 sur 5 étoiles

I'm a subscriber

I'm a subscriber. Your main product is amazing my only cobcern is your suncream . Your sunblock is horrible hard to absorb leave white layer also clumby when trying hard to rub dont recommend this product at all hope you guys improve this product. (my review based on one month try)
.its a must product for me

31 mai 2024
Avis spontané
Noté 2 sur 5 étoiles

Products do not last

Been using curology for a few months and although I have seen some improvement in my skin, I do not like how the products does not last until your next shipment, its as if they want you to run out so you can order more sooner. Their *large*is not large and their packaging is horrible. I don't know how many times I've had problems getting product out of their pumps.

29 mai 2024
Avis spontané
Logo de Curology

Réponse de Curology

Hi there, I'm glad to hear you have seen improvement in your skin! However, I'm sorry to hear your shipment doesn't last for the full duration and that you have had trouble with the pumps. We want to make sure you're having the best experience possible. If you haven't already, please reach out to us. You can contact the Success Team by SMS at (415)-549-9548 or by emailing hello@curology.com.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus