The Curtain Factory Outlet Avis 

168
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The curtains look great, I’m really pleased with the new look. I had several calls regarding details which ensured the end result was perfect. Great selection of fabrics and really great quality. Than... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was redecorating my bedroom. Denise spent lots of time with me and made some really good suggestions for curtain fabric, cushions, chair covering, and trimmings, which were all reasonably priced. I... Voir plus

Noté 1 sur 5 étoiles

Work incomplete I ordered Curtains, sheers and blinds for 10 rental Flats at my new building 1 GORDON PLACE, W8 4JD, London, I paid in full for the job , curtains done in all flats, with ex... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great experience at The Curtain Factory Outlet. Steve helped us so much to work out the best price for what we wanted so that we could have the curtains exactly as we wanted them. He listened careful... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur et fabricant de rideaux
  2. aussi dans
  3. Magasin
  4. Magasin de rideaux et stores
  5. Magasin de tissus
  6. Vendeur de tissus en gros

Écrit par l'entreprise

Save up to 80% off a wide range of Designer Curtain & Upholstery Fabrics. Buy Online or Visit our North London Shops.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

168 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 75 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,5

Tous les avis

(168)

64 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

I purchased the incorrect product as I…

I purchased the incorrect product as I thought Thermal lining would be the soft warm lining I have added to other curtains. The product I received was a plastic type lining.

19 janvier 2026
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Réponse de The Curtain Factory Outlet

Hi Lindsey, we're very sorry you wasn't satisfied with the thermal lining you ordered. As this is a man made fabric lining it will have a slight rubbery feel to it and this is consistent with its thermal properties and all thermal linings are the same.
We do always recommend purchasing a sample of our fabrics and linings prior to purchasing.

I can't see that you have contacted us, but we would be happy to assist you further with a return or replacement. Please call us on 0208 492 0094 or email web@curtainfactoryoutlet.co.uk

Noté 5 sur 5 étoiles

I live in Australia where fabric…

I live in Australia where fabric choices are limited.
I have bought upholstery and curtain fabric from The Curtain Factory Outlet on numerous occasions. I find the dispatch of samples and fabric to be prompt, although due to our appalling postal service, receipt is often delayed.

Even with the unfavourable exchange rate the prices are far below that of similar fabric in Australia, and the choice is much wider. I also like that many of the products are not only designed, but also woven in the UK. If the alternative was made in Australia I would think of buying home produced, but unfortunately we no longer have a textile industry.

I recently had a large order for curtain fabric and the complications of my mis-measuring, and the handling of customs duties entailed multiple emails which were managed expeditiously by Sonny.

19 janvier 2026
Noté 5 sur 5 étoiles

Spot on

Exactly as ordered, and very speedy delivery.
Will definitely use again.

19 janvier 2026
Noté 5 sur 5 étoiles

First class service

After delivering one of my two fabric orders I was advised that they were unable to fulfill my second order. As I wanted both orders to be exactly the same fabric they collected the first order and delivered a slightly different fabric of the amount I needed within a few days

19 janvier 2026
Noté 2 sur 5 étoiles

My fabric has taken so long to arrive…

My fabric has taken so long to arrive that I think I may have gone off it!! Have waited ages. Not sure why it took so long from ordering to despatch. Disappointing.

12 janvier 2026
Avis spontané
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Réponse de The Curtain Factory Outlet

Our apologies that your fabric has been delayed. As you placed your order during the Christmas period many of our suppliers were closed.
We can see that your fabric is due for delivery today.
Please let us know if you have any further issues.

Noté 5 sur 5 étoiles

Beautiful wool fabric

Beautiful fabric, sent out on a roll which was unexpected but very welcome. Amazing sale price. Thought the delivery was a bit high and DX are a bit unpredictable in delivery but overall very happy

22 décembre 2025
Noté 1 sur 5 étoiles
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Réponse de The Curtain Factory Outlet

We’re very sorry for the delay and apologise for the inconvenience caused. Your order was placed over the Christmas period when our suppliers were closed, your sample should be with you any day now. To make this right, we’ve sent half a metre of the fabric today, which should arrive with you tomorrow.
If you have any issues or need further help, please don’t hesitate to contact us first.

Noté 4 sur 5 étoiles

Consistently excellent service paired…

Consistently excellent service paired with outstanding fabric quality.

1 janvier 2026
Avis spontané
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Réponse de The Curtain Factory Outlet

Thank you! We’re so glad you're happy with our service and fabric quality

Noté 5 sur 5 étoiles

My advisor Denise was very helpful and…

My advisor Denise was very helpful and patient,honed into what I wanted quickly. The curtains are very well made and the fitting service wars really good. The curtains were made and up faster than I expected. I would recommend them and am using them again.

16 décembre 2025
Avis spontané
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Réponse de The Curtain Factory Outlet

Many thanks for your review, we are really pleased you are happy with your new curtains. We'll pass your comments onto Denise.

Noté 5 sur 5 étoiles

Would highly recommend. Great curtains and customer service.

Excellent & friendly customer service (they came out to check measurements, advised on the right curtain pole, fitted it & hung the curtains. Brilliant). And really good quality curtains - beautifully made.
Would highly recommend.

15 décembre 2025
Avis spontané
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Réponse de The Curtain Factory Outlet

Many thanks for your review, we are really pleased you like your new curtains.

Noté 5 sur 5 étoiles

Fantastic service and lovely curtains…

Fantastic service and lovely curtains made which match the ones my mother had made for me before she passed away. I am very happy to know have a matching pair bit with a slightly more modern look as these are hidden tabs.

19 novembre 2025
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Réponse de The Curtain Factory Outlet

Thank you for your review Lizzie. We're really pleased you're happy with your new curtains.

Noté 1 sur 5 étoiles

Poor delivery service

Poor delivery service

19 novembre 2025
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Réponse de The Curtain Factory Outlet

We’re very sorry for the trouble you had receiving your sample. We have thousands of happy customers, and unfortunately on this occasion it appears our supplier let us down. This isn’t the level of service we strive to provide.
We can see you’ve already been refunded, but please accept our sincere apologies for the inconvenience.

Noté 5 sur 5 étoiles

Arrived quickly

Arrived quickly. Well packaged. Good value.

18 novembre 2025
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Réponse de The Curtain Factory Outlet

Thank you for your review Samantha

Noté 5 sur 5 étoiles

Excellent company

Very good service and beautiful curtains

17 novembre 2025
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Réponse de The Curtain Factory Outlet

Thank you for your review.

Noté 5 sur 5 étoiles

Great quality - we are so pleased

We ordered some curtains for our lounge earlier this year which were supplied and fitted in the Spring. We are so pleased with them. They looked nice over the summer but have really come into their own now we are into autumn and make our lounge so cosy. Great quality, beautifully made and open / close really smoothly.

20 mars 2025
Avis spontané
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Réponse de The Curtain Factory Outlet

Thank you for your review John. We are really happy you are pleased with them.

Noté 5 sur 5 étoiles

The samples I wanted to see were sent…

The samples I wanted to see were sent out promptly and were what I needed to assist my decision on which fabric to choose for my curtains.

22 octobre 2025
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Réponse de The Curtain Factory Outlet

Thank you for your review

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