The curtains look great, I’m really pleased with the new look. I had several calls regarding details which ensured the end result was perfect. Great selection of fabrics and really great quality. Than... Voir plus
L'entreprise a répondu
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I was redecorating my bedroom. Denise spent lots of time with me and made some really good suggestions for curtain fabric, cushions, chair covering, and trimmings, which were all reasonably priced. I... Voir plus
Work incomplete I ordered Curtains, sheers and blinds for 10 rental Flats at my new building 1 GORDON PLACE, W8 4JD, London, I paid in full for the job , curtains done in all flats, with ex... Voir plus
L'entreprise a répondu
Great experience at The Curtain Factory Outlet. Steve helped us so much to work out the best price for what we wanted so that we could have the curtains exactly as we wanted them. He listened careful... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur et fabricant de rideaux
- aussi dans
- Magasin
- Magasin de rideaux et stores
- Magasin de tissus
- Vendeur de tissus en gros
Écrit par l'entreprise
Save up to 80% off a wide range of Designer Curtain & Upholstery Fabrics. Buy Online or Visit our North London Shops.
Coordonnées de contact
281 Ballards Lane, N12 8NR, London, Royaume-Uni
- 02084920094
- sales@curtainfactoryoutlet.co.uk
- curtainfactoryoutlet.co.uk
4,5
Excellent
168 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I paid £3.50 to relieve one small sample
20 mars 2025
Réponse de The Curtain Factory Outlet
Hi Linda. We are very sorry you are unhappy with the sample received. All samples from our own warehouse are always A5 cuts, however on occasions where the sample has to be ordered directly from the supplier they are generally smaller, and unfortunately is out of our control. It seems that the samples you ordered had to come direct from the supplier, and this would also be the case for any other fabric supplier like ourselves.
We have refunded your sample order, and someone will be in touch shortly.
Poor quality and overpriced AVOID
Ordered two sets of made to measure curtains, but extremely disappointed with them. The sizing was wrong which they rectified by lowering the pole but also they do not hang very well and are uneven. The quality of the stitching is poor and I suspect it’s because the works are outsourced. There were also issues with the curtain pole/tracks they fitted. Have complained and still they have not responded to my emails. I asked for the left over fabric and was eventually given 4+ meters back so assume they had over ordered at my expense! They quoted me £270 to get a pouffe made out of the extra fabric but I found a nearby shop who made it for me for £100 and done in a two day turnaround! Save yourself some money and go to the professionals nearby.
11 février 2025
Avis spontané
Réponse de The Curtain Factory Outlet
Hi, I would like to clarify that the 4m you refer to was given to you FOC because you had your pole moved. This was not fabric which we had charged you for as part of your original order.
If you still have quality issues with the curtains please do contact me and we will visit your home to take another look. We are sorry that you are not happy with our work and would like to resolve any remaining problems.
My curtain material is exactly as I…
My curtain material is exactly as I expected in quality design and colour which is always a worry when ordering on line. Took longer to arrive than expected but the staff when I phoned were very helpful and pleasant
24 février 2025
Réponse de The Curtain Factory Outlet
Thank you for your feedback, we will let the team know
Excellent.
A one stop shop for all kinds of custom made curtains and blinds with a huge collection of fabrics. All my family members have been using this family run business for last 20 years or so and have always been very pleased with product and service.
6 mars 2025
Avis spontané
Réponse de The Curtain Factory Outlet
Thank you, so good to hear that you have been a customer for so long
Réponse de The Curtain Factory Outlet
Thank you we are very pleased that you like the fabric.
Samples never arrived!
26 février 2025
Réponse de The Curtain Factory Outlet
Hi Vani, apologies you haven't received your samples yet. They were ordered with our supplier Romo less than a week ago, so they are likely on their way to you in the post.
We will have someone chase this for you tomorrow.
I found what I wanted straight away and…
I found what I wanted straight away and ordering was easy
25 février 2025
Réponse de The Curtain Factory Outlet
Hi Avril, thank you for your review. We are glad you found the ordering process easy.
Fast and efficient.
25 février 2025
Réponse de The Curtain Factory Outlet
Hi Rita, thanks for your review. We aim to provide a fast, efficient and friendly service.
Great service
Easy to complete a purchase and the goods arrived promptly and well packed.
24 février 2025
Réponse de The Curtain Factory Outlet
Thank you for your review. We are glad you are pleased with the service and hope to see you again soon!
Overpriced, poor service
Way overpriced, they use 3rd party agents to make up the curtains so it's pot luck if you get a good service/product and this is reflected in the quotes being 2 or 3 times higher than elsewhere. They do have their own installers but again they vary in competency so a second one had to be sent to correct the original mistake though still not quite right. Suggest you go to another upholstery store nearby, which quoted me less than half price for another product, was better quality and done in quick time too.
10 février 2025
Avis spontané
Réponse de The Curtain Factory Outlet
Hi Nicki, Sorry that you had a problems with your order. However, we are unable to find any orders made by you at our showroom.
Just to clarify we do make most of the curtains in our workshop in Finchley, just across the road from the showroom.
I am still waiting for the samples to…
I am still waiting for the samples to be delivered they were ordered in December 2024
29 janvier 2025
Réponse de The Curtain Factory Outlet
Hi Karen, our apologies you didn't receive your samples, it looks like they were lost on their way to you via Royal Mail.
I understand a member of the team has been in touch with you to have these resent, we hope these arrive very soon.
Awesome experience warehouse and shop…
Awesome experience warehouse and shop staff friendly and very helpful, found the fabric I needed. Will be back!
7 février 2025
Avis spontané
Réponse de The Curtain Factory Outlet
Thank you, we look forward to seeing you again soon
Réponse de The Curtain Factory Outlet
Excellent, very pleased you like it
Réponse de The Curtain Factory Outlet
Thank you, we are pleased we were able to help
Non delivery of sample order and when…
Non delivery of sample order and when asking have not received a reply. No notification of order being sent.Am still waiting
29 janvier 2025
Réponse de The Curtain Factory Outlet
Very sorry that you have not received sample and that my colleagues haven't updated you. I will investigate this for you now.
Choose a different company
Paid for a sample to be sent almost two weeks ago. Emailed and said I have not received the sample, they asked me to wait a few more days ! Sample still hadn’t arrived emailed again, took 48 hrs for a response to say having checked with suppliers it’s unavailable! Yet the material is still available from other companies. Complete waste of my time, would not recommend or use this company again.
28 janvier 2025
Réponse de The Curtain Factory Outlet
Apologies that we have not been able to source this sample for you. The price of the sample has now been refunded. We are reviewing the response times within our customer service team. I hope you manage to source the fabric you love very quickly.
Réponse de The Curtain Factory Outlet
Thank you for your review
Great company
Great company. Loved the fabric. Will definitely use again.
24 janvier 2025
Avis spontané
Réponse de The Curtain Factory Outlet
Great to hear - thank you
Réponse de The Curtain Factory Outlet
Thank you
Responsive to email
The first set of samples didn’t arrive, I let them know and replacement was sent: both sets arrived shortly afterwards.
Very good response to my query.
Will no doubt order fabric from here in due course subject to competitive pricing at the time.
2 janvier 2025
Réponse de The Curtain Factory Outlet
Sorry you had a problem with the first set, we look forward to receiving your order :-)
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