They made me a mattress for my motorhome which was a funny shape but they wouldn’t make it till I gave them lots of measurements when it arrived it fitted like a glove so happy
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Needed a topper fairly urgently to improve the tired mattress on a chair bed when family came to stay. I ordered a custom size memory foam topper which fit the bed perfectly and made it a lot more com... Voir plus
L'entreprise a répondu
Had to wait a little bit longer than expected for delivery but the mattress and its cover look brilliant. Work still in progress with the conversion so we haven't slept on it yet. Feels as if it's go... Voir plus
L'entreprise a répondu
A great service with good instructions on measuring the bed for mattress. It gave me more confidence the mattress would fit. Delivery was as described in timeliness and the mattress fitted perfectly.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Our custom-made mattresses are available in any shape or size and can be delivered to any location in the UK within 5-7 working days. Simply input your desired dimensions into our online mattress builder, and once confirmed, we'll produce and deliver the mattress directly to your home.
Coordonnées de contact
Unit 1C, Guardian Road, NR5 8PF, Norwich, Royaume-Uni
- 0333 011 3493
- orders@custom-mattress.co.uk
- custom-mattress.co.uk
4,8
Excellent
263 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Custom Mattress
Hi Alison,
Thank you for taking the time to leave us a review!
We're so pleased to hear that you found our team helpful. We always strive to provide the best possible service, so your kind feedback is greatly appreciated.
If you need anything in the future please do not hesitate to contact us!
Best regards,
Custom-Mattress
Very pleased with our purchase!
Really good communication, mattress seems to be really good quality. Not had chance to test it out properly yet but we're really pleased with it. Purchased for our campervan
4 juin 2026
Réponse de Custom Mattress
Hi Katy,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're pleased with your new mattress and that you were happy with the communication throughout your order.
We hope you have the chance to enjoy it on many wonderful campervan adventures, and that it provides you with a comfortable night's sleep wherever you travel.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
The purchase was straight forward…
The purchase was straight forward ,Katie was very helpful delivered on time .
Very helpful on the service
3 juin 2026
Réponse de Custom Mattress
Hello Tony,
Thank you for taking the time to leave us a review!
We're delighted to hear that your purchase was straightforward and that you were happy with the service you received. We'll be sure to pass your kind comments on to Katie!
Thank you again for choosing Own Furniture. We really appreciate your recommendation and hope to assist you again in the future!
Best regards,
Custom-Mattress
Excellent customer service
Needed our mattress at rather short notice.I rang the company and explained our situation and I received my mattress in good time. Excellent service and delivery. Would highly recommend
27 mai 2026
Réponse de Custom Mattress
Hello!
Thank you for taking the time to leave us a review!
We're so pleased we could help and ensure your mattress arrived in time. We always do our best to accommodate our customers wherever possible, so it's wonderful to hear that you were happy with both the service and delivery.
Thank you for your recommendation, it really does mean a lot to us.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Superb customer service, communication and product
Superb customer service and the information I received was carried out to the letter including the delivery date.
Communication throughout was excellent and the product we received fitted perfectly and is of excellent quality.
Would highly recommend this company.
9 juin 2026
Avis spontané
Réponse de Custom Mattress
Hi Iain,
Thank you for taking the time to leave us a review!
We really appreciate you taking the time to share your experience. We're delighted to hear that you were happy with our customer service, communication and that everything went according to plan. It's also fantastic to know that your product fitted perfectly and that you're pleased with the quality.
Your recommendation really means a lot to us, and we truly appreciate your support. Thank you for choosing Own Furniture and we hope to be of help again in the future!
Best regards,
Custom-Mattress
This is the second custom mattress I've…
This is the second custom mattress I've ordered.
The first was for a camper conversion I did and is so comfortable that when I bought a caravan the mattress isn't as comfortable so upgraded. The design tool was easy to use and came before expected date.
1 juin 2026
Réponse de Custom Mattress
Hi Justin,
Thank you for taking the time to leave us a review!
Thank you so much for your continued support and lovely feedback! We're delighted to hear this is your second custom mattress with us, and even more so that the first one made such a difference to your camper conversion.
It's great to know you found the design tool easy to use and that your order arrived ahead of schedule. We really appreciate you choosing us again and hope your new caravan mattress brings you just as much comfort!
If you need anything in the future please do not hesitate to contact us!
Best regards,
Custom-Mattress
Such an Amazing Topper Mattress
Such an Amazing Topper Mattress! Customer experience was great- company ensured that measurements were precise and promptly changed some incorrect measurements I had provided! We are going to have such a good night's sleep in our Motorhome! Thank-you!
29 mai 2026
Réponse de Custom Mattress
Hi Suzanne,
Thank you for taking the time to leave us a review!
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with your mattress topper and that our team was able to help ensure the measurements were spot on for you.
It’s great to know everything fits perfectly in your motorhome and we hope you enjoy many comfortable and restful nights ahead!
If you need anything in the future please do not hesitate to contact us!
Best regards,
Custom-Mattress
Great mattress
Great mattress Ordering was simple and good communication from office. Delivery was OK but very late in letting us know when it was due to arrive (same day)
29 mai 2026
Réponse de Custom Mattress
Hello Lynda,
Thank you for taking the time to leave us a review!
We're really pleased to hear you’re happy with your mattress and found the ordering process simple with good communication from our team.
We’re sorry for the short notice regarding delivery on the day. We provide tracking details as soon as they are made available to us, and our deliveries are operated on a 1-2 working day service once dispatched.
We really appreciate you taking the time to share your experience, and hope you continue to enjoy your new mattress. If you need anything in the future please do get in touch!
Best regards,
Custom-Mattress
Réponse de Custom Mattress
Hi Joanne,
Thank you for taking the time to leave us a review!
We're delighted to hear you were happy with our customer service and really appreciate you taking the time to leave a review.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
From the star to finish the…
From the star to finish the professionalism that I have been shown by Katie and Custom Mattresses has been second to none. I would recommend them anytime they have been very quick to respond and sort out anything thrown at them will definitely be using them again
2 juin 2026
Avis spontané
Réponse de Custom Mattress
Hello Kevin,
Thank you for taking the time to leave us a review!
We're delighted to hear that you found the service professional from start to finish and that Katie and the team were able to support you so well throughout your experience.
We really appreciate your recommendation and kind words, and we look forward to helping you again in the future!
Best regards,
Custom-Mattress
Excellent service.
Even though there were a few changes in our requirements, the company ensured that we received our custom mattress on time and exactly how we had requested. They went beyond our expectations to provide a speedy yet quality service. The product is excellent and the service second to none. Our Thanks.
20 mai 2026
Avis spontané
Réponse de Custom Mattress
Hi Brian,
Thank you for taking the time to leave us a review!
We’re thrilled to hear that, despite the changes in requirements, we were able to ensure your custom mattress was delivered on time and exactly as requested.
It’s great to know you’re happy with both the product and the service, and we really appreciate your kind words about our team going above and beyond. Your support means a lot to us, and we’re so pleased we could provide a smooth and positive experience for you.
If you need anything in the future please do not hesitate to contact us!
Best regards,
Custom-Mattress
Motorhome cut off mattress
Easy ordering and measuring process, helped by super friendly staff when I had a query on how to measure. Delivered in promised timeframe as per delivery instructions.
Now the mattress. A perfect fit for my motorhome, and so super comfy I’ve slept on it twice on my drive! Had the 25cm orthopaedic base with cool gel top and it is fantastic. Not the cheapest but not the most expensive company either. Needless to say with this mattress I cannot feel the bed slats underneath anymore. Only issue was trying to manhandle it myself into the van - it was a large and heavy parcel but I picked the hottest day of the year so far and managed. Thank you so much for- this will transform my holidays.
11 mai 2026
Réponse de Custom Mattress
Hello,
Thank you for taking the time to leave us a review!
We're delighted to hear that the measuring and ordering process was straightforward and that our team could help with your queries along the way.
It's wonderful to know that your mattress is a perfect fit and that you're finding it so comfortable - sleeping on it twice on the driveway is certainly one of the best compliments we could receive!
Thank you for choosing us and for taking the time to share your experience. We hope your new mattress helps make many future motorhome adventures even more enjoyable!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Excellent service at point of order
Excellent service at point of order, some lack of communication around delay for delivery. That said mattress is perfect for the motorhome and fits well
8 mai 2026
Réponse de Custom Mattress
Hello,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're happy with your motorhome mattress and that it fits perfectly.
We appreciate your comments regarding the delivery communication. We provide tracking details as soon as they become available to us, and deliveries are sent on a 1-2 working day service once dispatched. We apologise if you felt there was a lack of communication during this stage.
Thank you again for your feedback and if you need anything in the future please do get in touch!
Best regards,
Custom-Mattress
Really pleased with the mattress for…
Really pleased with the mattress for our campervan - fits a treat. Lovely and comfy and folds as we asked. Professionally made.
7 mai 2026
Réponse de Custom Mattress
Hi Pam,
Thank you for taking the time to leave us a review!
We're delighted to hear that your campervan mattress fits perfectly, folds exactly as requested, and is providing a comfortable night's sleep. It's great to know you're happy with the quality and craftsmanship.
Thank you for choosing us and for taking the time to share your experience. If you need anything in the future please do get in touch!
Best regards,
Custom-Mattress
Réponse de Custom Mattress
Hello David,
Thank you for taking the time to leave a review!
We're delighted to hear that you were happy with the communication and that your order was delivered on time.
We really appreciate you taking the time to share your experience and hope to assist you again in the future!
Best regards,
Custom-Mattress
Very highly recommended....
The whole process is very well thought out. You visit the website. Find the mattress shape you want. It shows you how to measure the existing mattress or the space (there is an extra measurement in there compared to some of the sites I visited). Put the measurements into the online form. Check out. This is where it gets good. They check your measurements. Send you a well drawn technical drawing showing the shape and size of your mattress. You ok or make changes including pictures of needed. They make it and it comes within a couple of weeks. The prices were much lower than some I looked at. The quality is brilliant. So much more comfy than the original mattress I had. I'm very impressed and can't thank they company enough. I think my back will also thank you as it doesn't hurt when I get up anymore.
Well done and I highly recommend the team.
Thanks
29 avril 2026
Réponse de Custom Mattress
Hello!
Thank you or taking the time to leave us a review!
We truly appreciate your amazing feedback! We're absolutely thrilled to hear how happy you were with the whole process, from measuring and confirming the design through to the delivery of your mattress.
It's fantastic to know that the additional measurement checks, to-scale diagrams, and communication helped make everything straight forward and gave you confidence that the mattress would fit perfectly. We're especially pleased to hear how comfortable it is and that it's already helping your back!
Thank you again for your recommendation, and kind words. If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Quality of mattress is fantastic
Quality of mattress is fantastic, super comfy and fits our van, perfectly.
30 avril 2026
Réponse de Custom Mattress
Hi Claire,
Thank you for taking the time to leave us a review!
We're thrilled to hear that your mattress fits your van perfectly and that you're finding it comfortable. It's great to know that you're happy with the quality and we really appreciate you sharing your experience.
If you need anything in the future please do let us know.
Best regards,
Custom-Mattress
Best regards,
Custom-Mattress
Fantastic product and fitted perfectly
Fantastic product and fitted perfectly. Good communication which is always a bonus.
12 mai 2026
Avis spontané
Réponse de Custom Mattress
Hi Tony,
Thank you for taking the time to leave us a review!
We're delighted to hear that your product fitted perfectly and that you were happy with the communication throughout. Thank you very much for your lovely feedback.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Despite and issue from a manufacturer
Despite and issue from a manufacturer, the people at custom mattress could not have been more helpful in resolving the issue with urgency for me. They made a stressful situation run very smoothly and would highly recommend. Good customer service is the most important part of running good business. Could not recommend enough! Thanks again
8 mai 2026
Avis spontané
Réponse de Custom Mattress
Hello Connor,
Thank you for taking the time to leave us a review!
We're really pleased to hear that, despite the manufacturing issue, our team were able to help resolve everything quickly and make the process as smooth and stress-free as possible for you.
Your kind words about our customer service truly mean a lot to us, and we really appreciate your recommendation. Thank you again for your support!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
I was looked after from Katie from…
I was looked after from Katie from start to finish. I asked questions had phone calls,emails ect.
I new what i wanted but was helped along the way with my concerns and got all the advice and everything I needed to help me make my decisions.
Slight delay with delivery ,that i had no problem with, but was chased up straight away and got quick response back keeping me informed what was happening..so yes very happy with everything.
29 avril 2026
Réponse de Custom Mattress
Hi Matthew,
Thank you for taking the time to leave us a review!
We really appreciate your wonderful feedback and we're delighted to hear that Katie was able to support you throughout the whole process.
We also really appreciate your understanding regarding the slight delivery delay, and we're pleased that this was quickly resolved for you. We're so happy you're pleased with everything!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.