Cyberscout Avis 

Absolutely the worst company ive ever dealt with up till now. Told ti contact them to set up a free identity monitoring account via Paylogix, completed every online as instructed but the site wouldn't establish my account and was asked to call. Spoke to an agent who requested 15 things to identity myself, all of which I provided. These were things that were listed on my letter from Paylogix that I should be prepared to answer, however the rep from Cyberscout then wanted all my credit card info, amounts dues, etc. None of which is listed on the letter from Paylogix. When I told her that I didn't have that information, she said she couldn't verify im who I said I was, that I was probably trying to commit fraud and hung up on me. At no point did she allow me to ask questions, just hung up. I see now why they have a 1.9 star rating.

Terrible company. I’m asked to verify my identity by calling them every single time I log in, even after providing SS number and verifying email. Cumbersome and frustrating. Very inefficient.

I am extremely disappointed with CyberScout's handling of my personal information and their customer service.

The reason I was directed to CyberScout was because my personal information was allegedly exposed during a data breach involving NADAP. Ironically, when I attempted to verify my identity on CyberScout's website, I was asked to provide my full Social Security number. Considering that the purpose of enrolling in identity protection is to reduce the risk of identity theft, requesting one of the most sensitive pieces of personal information felt irresponsible and undermined my confidence in the company.

The experience became even worse when I called Customer Service (877-432-7463). The representative informed me that CyberScout's system was down. After expressing my disappointment and requesting to file a formal complaint regarding the identity verification process, the representative abruptly ended the call.

This level of customer service is completely unacceptable. A company entrusted with helping individuals protect themselves from identity theft should demonstrate professionalism, transparency, and respect for customers' concerns. Instead, I was left with unanswered questions, no opportunity to file a complaint, and even less confidence in the company's ability to safeguard sensitive personal information.

Based on my experience, I cannot recommend CyberScout. I intend to escalate my complaint to the Better Business Bureau (BBB) and other appropriate consumer protection agencies so that my concerns are formally documented.

I have a Cyberscout account. They will not let me edit my account information. They will not let me verify my account. The website is worthless.

Supposedly the doctors office had a breach and I was sent info to sign up for one year of monitoring through Cyberscout. Well, this is day three and their site to sign up and register is STILL NOT working. I called yesterday and she said there is no way she can sign me up because they have no private way then to get your social security number which is needed. How can I trust them to monitor my information when they can't even get their OWN ducks in a row and get their website working??????

I'm not sure this company is not a scam. They asked me for my social security number. That's a big red flag for me.

My personal information , including DOB, medical record numbers, heath insurance ID, medical diagnosis and treatment was stolen from my doctors office. I received a letter to call cyber scout for questions. I wanted to who stole my information and what steps were taken to solve this issue. I also wanted to know will they be following up in a year when the thieves would be using my info, they said no f/u needed.They said I would receive information I requested in 2-7 days by mail and by email. I didn’t receive anything. I called back 2 weeks later asking for the same info and was hung up on. I called back and spoke with another person and when start asking questions about who stole my info they hung up again. I called a third time and requested a supervisor and was told he would call me in 2 hours, this never happened .
My question is what is my doctor paying for other than a form letter.
This company says it is on me to freeze my credit and do my own checking for fraud alerts.
This is a useless company.
Beware of this company.

It’s the worst monitoring app I’ve ever used. Registering is difficult, and logging in is even more complicated. I tried contacting technical support by phone, but after listening to the same hold music for two hours, I gave up. It feels like there isn’t a single human being working at this company.

Couldn’t access. Tried changing my password. Message came back with insufficient info to process. Tried this several times even with phone support. Nothing worked. Kept telling me insufficient information. Even after reinputting everything.
Support started questioning my browsers. Told them I tried with different browsers. Then questioned my computers. I said if it doesn’t work across browsers or computers, I wanted out.
Requested all my data to be deleted from their system and to close my account.
Let’s see how that goes.

I was offered this service through my employer. I signed up but when I logged in it asked me if I consent to my credit data being accessed and monitored by them and a host of other entities including third parties. I have never pressed that consent button and never will. Someone else said they are selling our data, and I agree that’s probably what they will do. Crikey, can’t these companies have integrity and actually protect us rather than use us.

I didn't like the service from the moment I started using it. I've since requested my data to be deleted from their system (following GDPR in Europe) and, instead of deleting, they are restricting selling the data and only provide a US phone number to contact their parent owning company so that my data is deleted.

The customer service doesn't answer. Once my free period ends I won't pay for this "service" for sure. I don't understand why would anyone.

PLEASE read carefully their Privacy Notice before subscribing. Here's what you'll find:

"NOTICE: We and this website may sell your sensitive personal data. Sontiq may share your personal information for a targeted advertising purpose. We may transfer personal information (identifiers) to credit reporting agencies in a manner that may be considered a sale or sharing of personal information under state privacy laws and regulations."

So they pretend they protect your sensitive personal data, while they're actually selling it... that's a disgrace if not a blatant scam!
STAY AWAY from this company!

EDIT: At this moment 18-Aug-24 10.11 CEST, the website is down and the login page is showing a spinning ball. If the company can't even keep its own website up and running, what does that say about their reliability?

Low quality alerts and too many. Product is trying to demonstrate its usefulness by over-alerting. But in fact what this creates is just noise. Of course my email address has been found in leaked data – we use email for logins so every company that has a data leak is leaking email addresses. I don't need literally 34 identical email and in-app alerts about this.

Generally, couldn't find much that was useful within this product.

There's no facility to delete one's account. I logged a support ticket for the same, but didn't get a response.

I had a problem and sent an earlier review but I solved the problem by using the correct device , which is yet another good security feature