Online is easy to get the right plan for yourself and giving you a choice of paying fully or monthly... I can't give it 5 stars at this time as I don't know what the service is going to be if I need t... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Cycleplan Is No. 1 Ebike Insurance for advance security & money safety with options to add my accesories too, giving an option to pay upfront for a year and for a cheaper price instead of paying month... Voir plus
L'entreprise a répondu
Awsome! Great customer Service delivered by Josh.Explained clearly the product with courtesy. Yearly premium just under £50 so bye bye for car and its hefty prices and its pollution and its sedentr... Voir plus
L'entreprise a répondu
Easy to navigate the quote and buy app, great that you can tailor the level of cover to your own needs, and not have to pay for cover you dont need. Very reasonable price with a great introductory sav... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Cycleplan
Écrit par l'entreprise
We arrange specialist bicycle insurance for cyclists.
Whether riding to work, hitting the trails or cruising through the park with family, our policies are designed to help financially protect cyclists and their bikes from potential risks such as theft and damage, personal accident and more.
We focus purely on cycling insurance which means no additional costs for unnecessary extras, a range of cover options and access to a specialist, UK-based customer service team with expert knowledge.
At Cycleplan, we understand the needs of cyclists, that’s why we try to make it easy to obtain a quote and take out a policy. Take a look at our reviews below to see what some of our policyholders are saying.
Coordonnées de contact
One Stockport Exchange, Railway Road, SK1 3SW, Stockport, Royaume-Uni
- 08000 92 92 68
- admin@cycleplan.co.uk
- cycleplan.co.uk
Like what you've read?
4,5
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Not sure OK.
19 mai 2026
Réponse de Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Excellent service.
21 mai 2026
Réponse de Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Réponse de Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
A good company to deal with
I have several policies with the Ripe group, for e-bikes, and boat and a band.
The test of whether your insurance means anything is when you have to claim for something.
I had to claim for an accident with my boat, and they were absolutely spot-on dealing with it. Quick resolution and full payment of my costs.
I have no problem recommending them.
18 mai 2026
Réponse de Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Réponse de Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Quick and easy…
Was very surprised how quick and easy the whole process was, not to mention cheaper than expected ! Very pleased with how quick I was approved and had received all the necessary paperwork.
20 mai 2026
Réponse de Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
process
online was easy , but i phoned to check some details to make sure i read it right as i couldn’t find certain info , the person i spoke to was very helpful, efficient and polite .
19 mai 2026
Réponse de Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Lots of options
Really helpful pre-purchase with lots of answers to questions. It’s a policy you never want to make a claim on but the options far exceed what other cycling policies offer.
Few issues setting up the policy post purchase which were unnecessary
25 avril 2026
Réponse de Cycleplan
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Exploitation of existing customers
First year of insurance, reasonable price. No claims. Made the mistake of leaving it on autorenew. They hiked the price by 26%. The first e.mail I received was on the last day of the cooling off period, a Friday when I was away from e.mails. Ringing on the following Monday to query the price rise I was told I was now outside the cooling off period and I would only get 1/3 of my premium if I cancelled. I will never go with a company again that treats existing customers in this way.
18 mai 2026
Avis spontané
Réponse de Cycleplan
Hi Tim, thank you for taking the time to share your feedback. We’re sorry to hear that you were unhappy with your renewal experience.
We would like to clarify that although our offices may not always be open when customers contact us, any email or cancellation request received outside of opening hours would still be reviewed and actioned from the original date of contact on the next working day. For example, had you emailed us on the Friday evening, we would have been able to backdate the cancellation request to that date.
We also sent an advance renewal notice on 04/04/2026, which advised that your renewal was approaching and included details of the upcoming premium. This notice is sent approximately one month prior to renewal to ensure customers have time to review their policy and make any changes if required.
The email you referred to as being received on the 14th day was actually a follow-up communication after your renewal documents were sent on the 30/04/2026. This email was intended to advise that any mid-term adjustments made outside the 14-day cooling-off period may incur additional charges. It was not the initial renewal notification, as this had already been provided in advance on 04/04/2026.
We appreciate your feedback and are sorry that you feel disappointed with the outcome. If you would like to discuss this or anything else further, please contact us on https://help.cycleplan.co.uk/hc/en-gb/requests/new and an advisor will be happy to assist you.
Kind regards,
The Cycleplan Team
Expertise & customer care
12 mai 2026
Réponse de Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Réponse de Cycleplan
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
quick and easy process
10 mai 2026
Réponse de Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Very disappointed
Very disappointed! Had to make a claim, the company that dealt with it took over a month to reply! And then, delayed it even further. Please avoid these at all costs!
9 septembre 2025
Réponse de Cycleplan
Hi Chris, thanks for taking the time to leave us a review.
We’re sorry to hear about your experience and appreciate your feedback. This is certainly not the level of service we aim to provide.
As we are unable to identify your case from the review alone, we would welcome the opportunity to look into this further. Please contact us directly with your policy or claim details so we can investigate your concerns in more detail.
So we can look into this further, please contact us on https://help.cycleplan.co.uk/hc/en-gb/requests/new and an advisor will be happy to assist you!
Kind regards,
The Cycleplan Team
Réponse de Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
I was unsure about renewing my policy…
I was unsure about renewing my policy it had lapsed I was sent a reminder and got a very deal for two bikes.
6 avril 2026
Réponse de Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Réponse de Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Réponse de Cycleplan
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Easy to set up and informative.
11 mai 2026
Réponse de Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
A fair price
A fair price, but the admin fee of £25 was high, especially as my cover was all on-line.
I phoned with a query the day after starting the policy and was very happy with the response to that.
12 mai 2026
Réponse de Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Réponse de Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
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