Daedo International Avis 

Estamos casi a junio y ni responden a los correos ni dan respuesta a la reclamación por un llavero que HE PAGADO en marzo y NO HAN ENVIADO. El paquete contenía el resto del pedido pero no el llavero. He escrito en el chat y he mandado 3 correos electrónicos desde entonces. Sólo respondieron a un correo diciéndome que les figuraba como «entregado». Evidentemente el paquete estaba entregado, lo que pasa es que el pedido estaba incompleto y se lo he explicado de nuevo sin obtener respuesta. El resto del tiempo sencillamente me han ignorado.

I am extremely disappointed with this company’s customer service and overall handling of my order.

I ordered a Female Poomsae dobok (54 euro) and received the wrong item. The refund was approved, but because I had to return it from a different address, I contacted them by email to clarify the process. That is where the real problem started.

Since then, I have been stuck in an endless cycle of emails with no clear instructions, no accountability, and no real support. It has now been well over seven weeks since my initial complaint, and after all this time, the issue is still unresolved. To make matters worse, I have been completely ignored for long periods, including more than ten days without any reply at all.

I followed every instruction they gave me and acted in good faith, yet I am still left without a solution, without my correct item, and without a proper refund process completed. This level of delay and lack of communication is unacceptable and incredibly frustrating.

A simple mistake could have been resolved quickly with clear guidance and basic customer care. Instead, this has turned into a stressful and unnecessarily prolonged experience. I genuinely regret ordering from them and would not recommend this company to anyone who expects reliable support or timely resolutions when something goes wrong.

I placed an order for two pairs of shin guards, but only one was delivered. Despite my emails, neither a refund was issued nor was the missing item sent.

You say it might be due to the shipping company? Excuse me, but is that my problem?

My daughters are about to enter a tournament, and their coach specifically requested this brand. Now, I have no choice but to place another order.

I am reporting your company everywhere, and from now on, you will be dealing with my lawyer. Scam company.

Encargado muy mal educado. Se encaró conmigo delante de mis hijos. Y eso que compré dos equipos de judo, ni imagino como tratará a los que no son clientes. No volveré.

I placed an online order on 03/April for two items (one of them at a discount). I paid for the order, the payment was accepted and the invoice was issued.

The next day, to my amazement, my order was canceled by DAEDO and I received an e-mail from Ms. Marta Martinez Lopez (Design Dept), apologizing profusely, but allegedly claiming that there had been an error by DAEDO in the aforementioned discount, and thus requiring me to make an additional payment on the missing amount.

I confess, this has never happened to me. It's unheard of.

DAEDO formally assumes the aforementioned error and the solution they offer me is to pay the remainder in order to continue with an order they had just processed and canceled within 24 hours:

«Good morning P***,
I hope this email finds you well.

I am contacting you from Daedo to apologise for the incorrect discount that was applied to your invoice. We have cancelled the order and are waiting for you to make the corresponding payment again. You can either place the order again on the website or directly make a bank transfer to the following account number:
ES XXXXXXXXXXXXXXXXXXXXXXXX - Daedo S.L.
The total amount without the erroneous discount would be: XXXX €

Products: XXXX €
Shipping: XXXX €

I enclose the return receipt of your order in this e-mail.

Again, we apologise for the inconvenience,

Thank you.

Marta Martínez López | Design dpt. »

On the other hand, I then receive a new e-mail with the following information:

«Good morning P***,

We deeply regret this mistake. The order has been cancelled and your money has been refunded. Please find attached the return receipt.

Daedo regrets this error on our part, which will certainly not happen again.

Thank you for your understanding.

Marta Martínez López | Design dpt.»

In short, the relationship between a customer and a company providing services has to be based on - trust - and this situation has left me very unconfident.

DAEDO advertised products online at a discount (on 03/Apr). The next day, they claim the discounts were wrong. They accepted an order and payment on that basis and then canceled it and tactfully assumed that they had made a mistake. In my country, the law requires the merchant to assume the error and any loss in the commercial transaction, because, rightly or wrongly, the merchant publicly advertised a product to customers.

I don't think I'll be buying DAEDO products again any time soon.