Daisy Maid Avis 

58
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Had my first clean with Daisy Maid and I’m really pleased with the service. Nirmala was lovely, friendly and very professional. She did a really thorough job, including cleaning the kitchen surfaces... Voir plus

Noté 5 sur 5 étoiles

We have been using Daisy Maid for several years and find the whole experience very smooth efficient and satisfying Our cleaner is very good at keeping us informed of any changes to her schedule. S... Voir plus

Noté 5 sur 5 étoiles

The process of registering and booking a cleaner was thorough but straightforward. Our cleaner came on time, asked what our priorities were, did a good clean of the whole house and did more than her a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I had a very positive first experience with Daisy Maid. Rashidat listened carefully while I explained how I like things done, and I was very happy with the tasks she completed independently. She worke... Voir plus

L'entreprise a répondu

À propos de l'entreprise


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4,5

Excellent

TrustScore 4.5 sur 5

58 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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4,5

Tous les avis

(58)

52 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very good cleaners with excellent cover…

Very good cleaners with excellent cover in cases when regular cleaner is not available

14 août 2026
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Réponse de Daisy Maid

Thanks Peter. Getting cover right when a regular cleaner is away is one of the harder parts of what we do, so it is good to know it has worked well for you.

The Daisy Maid team

Noté 5 sur 5 étoiles

Leila was great

Leila was great, she arrived before time, had a plan, made her way through room by room, thorough professional cleaning. Very happy with the service.

17 août 2026
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Réponse de Daisy Maid

Thank you Sadaf. Leila's room by room approach is exactly the kind of thing that makes a difference, and we will pass this on to her.

The Daisy Maid team

Noté 5 sur 5 étoiles

Our cleaner Carola was great

Our cleaner Carola was great, she did a really thorough job and was friendly and polite. Highly recommended this company, and in particular Carola.

23 août 2026
Avis spontané
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Réponse de Daisy Maid

Thanks Emma, and thank you for naming Carola. She will be delighted. We appreciate the recommendation.

The Daisy Maid team

Noté 5 sur 5 étoiles

Professional and Caring Service

I cannot praise the service we have received from Daisy Maids highly enough. From my initial contact with Stephanie through to the placement of Mimi, the whole experience has been reassuring, professional and friendly.

Mimi started with my mum as her regular cleaner, and her standard of cleaning is exceptional. Combined with her kind and caring personality, she has made not only my mum very happy, but has also given me great peace of mind knowing that such a wonderful young lady is taking care of the cleaning and housekeeping in my mum’s home.

I would highly recommend Daisy Maids to anyone looking for a reliable, professional and caring service.

19 août 2026
Avis spontané
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Réponse de Daisy Maid

This is a wonderful review, thank you. Looking after someone's parent is a real trust, so it means a great deal to hear that Mimi has given you peace of mind as well as a lovely clean home for your mum. Stephanie will be pleased too.

The Daisy Maid team

Noté 5 sur 5 étoiles

Excellent work

19 août 2026
Avis spontané
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Réponse de Daisy Maid

Thank you Gilles, much appreciated.

The Daisy Maid team

Noté 5 sur 5 étoiles

The cleaner who was sent is very local…

The cleaner who was sent is very local and arrives at a time you both agree. By her second visit she had tidied up the cleaning cupboard so everything was at hand and new what needed to be done. Everyone is going well

3 août 2026
Avis spontané
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Réponse de Daisy Maid

Thanks Shawn. Matching people with a cleaner close by makes everything easier, and it sounds like yours has really settled in. Glad it is all going well.

The Daisy Maid team

Noté 5 sur 5 étoiles

Excellent job

Rashidat did a really thorough, professional job. Everyone in the house was delighted! She also did a load of washing which was greatly appreciated. Thank you.

18 août 2026
Avis spontané
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Réponse de Daisy Maid

Thank you Harriet. Rashidat keeps earning reviews like this one, and we will make sure she sees it. Glad the whole household was happy.

The Daisy Maid team

Noté 5 sur 5 étoiles

The cleaner was good however i had to…

The cleaner was good however i had to chase the confirmation

14 août 2026
Avis spontané
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Réponse de Daisy Maid

Thanks Pav, and glad the clean itself was good. You should not have had to chase us for the confirmation though, and that is a fair criticism. We have taken it on board.

The Daisy Maid team

Noté 5 sur 5 étoiles

Very reliable

Very reliable, hard working and pleasant. Did an exceptional job on the kitchen
M. Bradley

12 août 2026
Avis spontané
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Réponse de Daisy Maid

Thanks Ken. Kitchens are usually the real test, so that is high praise. Much appreciated.

The Daisy Maid team

Noté 5 sur 5 étoiles

Thank you Daisy Maid

I am extremely pleased with the service provided by the delightful Emma. Her work is exemplary and I look forward to her visits.

13 août 2026
Avis spontané
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Réponse de Daisy Maid

Thank you Jacquie. Emma will be very pleased to read this, and we are glad her visits are something you look forward to.

The Daisy Maid team

Noté 5 sur 5 étoiles

Definitely worth a try!

Very satisfied with this set up! It’s early days yet but I am more than satisfied. Thank you Stephanie for your guidance.

Mandeep, after being shown around worked with confidence and competence!
I was very pleased with the results and I look forward to to her next visit. Thank you Mandeep!

11 août 2026
Avis spontané
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Réponse de Daisy Maid

Thank you Jennifer. Confidence and competence is a great way to describe what we look for, and we will pass that straight on to Mandeep. Stephanie will be pleased too.

The Daisy Maid team

Noté 5 sur 5 étoiles

My cleaner Deborah was amazing very…

My cleaner Deborah was amazing very thorough, she even checked in after wards to make sure it was all ok. Advised to let me know anything I specifically wanted feel very happy with her and have asked to have her specifically.

4 août 2026
Avis spontané
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Réponse de Daisy Maid

Thanks Leigh. Checking in afterwards is a really thoughtful touch and says a lot about Deborah.

The Daisy Maid team

Noté 5 sur 5 étoiles

Would Recommend

I’ve had a positive experience with daisy maid. Love my lady Leila - super positive and receptive to feedback. Reasonable hourly rates as well. Would recommend.

5 août 2026
Avis spontané
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Réponse de Daisy Maid

Thank you. Being receptive to feedback is one of the things we value most in our cleaners, so it is great to hear that about Leila. Thanks for the recommendation.

The Daisy Maid team

Noté 4 sur 5 étoiles

Angelic

Angelic, did a great job for her first clean and hope will continue. I look forward to her coming back for ongoing work.
Thank you Angelic.

31 juillet 2026
Avis spontané
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Réponse de Daisy Maid

Thank you for taking the time to leave this. Angelic will be pleased, and we hope the ongoing cleans continue to go well.

The Daisy Maid team

Noté 5 sur 5 étoiles

Very good communication

Very good communication - accurate accounting and good service

29 juillet 2026
Avis spontané
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Réponse de Daisy Maid

Thanks Lawrie. Clear communication and accurate billing should be a given, so we are glad that is how you have found it.

The Daisy Maid team

Noté 5 sur 5 étoiles

Excellent communication, great cleaning

Great communication from day one from area manager Stephanie, and Claudia is fantastic - a very thorough cleaner who takes great pride in her work.

21 juillet 2026
Avis spontané
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Réponse de Daisy Maid

Thank you David. Stephanie will be pleased to see this, and Claudia certainly does take pride in her work. Much appreciated.

The Daisy Maid team

Noté 1 sur 5 étoiles

Unsatisfactory customer service.

Unfortunately I had a really bad experience with customer service. I was contacted an unnecessary and annoying amount of times with time changes, admin errors, forgetting the agreed times, number of hours, cleaner changes from the office, plus a few cleaners called me who I'd never met before and weren't even booked in to clean for me.

I was overcharged too.

One of my t shirts was ruined from ironing and not bought to my attention.

The clean itself was very good, but my experience of the organisation of the service and customer care when dealing with a complaint was not a nice experience.

I did eventually receive compensation but I won't be using them again.

22 juin 2026
Avis spontané
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Réponse de Daisy Maid

Thank you for this, and I am sorry. Repeated changes, admin errors and calls from cleaners who were not booked to attend add up to a poor experience, and being overcharged on top of that is not acceptable. I am glad the cleaning itself was good, but that does not make up for the rest.

I understand compensation was provided, though clearly the damage was already done. If you would be willing to talk it through, I would welcome the chance to understand where we went wrong. My email is redford@daisymaid.cleaning.

Redford, Director, Daisy Maid

Noté 5 sur 5 étoiles

Sparkling flat

Sarbjeet was punctual and polite and worked very hard to clean my flat. Particularly my hobbies room which had been neglected for sometime and was sparkling by the time Sarbjeet had finished.
Thank you Sarbjeet!

6 juillet 2026
Avis spontané
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Réponse de Daisy Maid

Thanks Jan. A neglected hobbies room left sparkling is a proper result, and we will pass your thanks on to Sarbjeet.

The Daisy Maid team

Noté 1 sur 5 étoiles

I am extremely unhappy with the service…

I am extremely unhappy with the service I received yesterday. I have spent just under £100 with this company, not counting all the extra cleaning products I had to buy myself – and after they left, I still had to clean my whole house properly myself.

Liz was very rude, did not listen to a single thing I asked for, and the work was completely unsatisfactory. I am requesting a refund as soon as possible. As a parent of 3 young children, I cannot afford to waste money or be treated this way.

I will never be using this company again and have asked to be removed from their system entirely. Do not waste your time or money here.

14 juillet 2026
Avis spontané
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Réponse de Daisy Maid

I am sorry this was your experience. Feeling unheard and then having to redo the work yourself is the opposite of what you were paying for, and I understand why you are upset.

I would like to look into the refund and the conduct you have described, but I cannot identify your account from this review. Please email redford@daisymaid.cleaning and I will pick it up personally. Your request to be removed from our system will be actioned either way.

Redford, Director, Daisy Maid

Noté 5 sur 5 étoiles

Great personal attention and efficiency

The personal attention, time and effort by the administrator at Daisy Maid was invaluable when I had a cleaning emergency. The cleaner who arrived at very short notice was punctual, efficient and a pleasure to have in my home. Daisy Maid have 400 vetted cleaners for one-off or regular visits. I am very pleased with the service they provide.

9 juillet 2026
Avis spontané
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Réponse de Daisy Maid

Thank you Margaret. Cleaning emergencies are exactly when a service should prove itself, so we are really glad we could get someone good to you at short notice.

The Daisy Maid team

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