Dako Furniture Ltd Avis 

Door has come straight off runner again within 10 days of it being “fixed”.
Product is not fit for purpose and we require a refund.

Placed an order for bedroom furniture; all went smoothly. Missed out on 5 stars as the phone number advertised, but no one answers. I had pre-purchase questions and ended up ordering after several failed call attempts. So naturally worried incase sonething went wrong, as they are based abroad. The email service was good and efficient. The delivery tracking system was also good. Thank you.

Was sent a garden furniture set
Damaged arm
They offered £20 to keep with the damage

I said I was happy to keep to save everyone hassle just send me a replacement arm

Radio silence to nearly a week and getting klana involved who I bought it through as a back up in 3 installments

After klana stepped in got an almost instant reply and apology stating that they was so busy they had not to caught up with emails

They said they would send a replacement would take 5 days

This was after a week of ghosting and radio silence

In between my father was taken to hospital seriously ill

Replacement arm arrived

Didn't take much notice as it seemed quite straightforward

Needed a B part

I was to busy to build myself running around to hospital so booked a fitter to put together for me

Fitter arrived and started to get the parts out and asked for the new B part

Took it out and said this was wrong part?

When I inspected I realised they had send a thinner back part C

At this point i had to pay for the fitters time either way so advised them to build it and I would then try and sort out the replacement

Dako asked what part was sent
I informed

And then no more correspondence

After the the fitters had built and left I then went to clean the handprints off the glass on the table supplied with the furniture set

And realised that the hand prints was permanently their as they was on the glass before then the black backing paint was applied obviously

At this point I have a piece of furniture with a damaged arm and cosmetic damage to the table

They offered me then £50 to keep the set

I said I would keep the set for £75 refund

I asked for £75 to cover the cost of fitting and the for the inconvenience of keeping a set I would need to repair or pay to send back and try and get my money back baring in mind the contract states they can deduct costs ok f the items are built

Also I was trying to find the best solution for both parties at this point
But they declined

I said fair enough

Then they would need to pay £50 compensation and send out a new arm and glass top

Or I would box up and send back for a full refund

Radio silence

So due to the stress of my father being in hospital

I just said give me a £50 refund I couldn't be bothered any to keep fighting over a £250 gardens set

I'm not a rich person but they obviously need the money more than me

Possibly one of if not the worst online shopping experiences I've had

To the point I wonder how many more people have slightly damaged or seconds sent

With a pay off to keep

Seems like a bit of scam to me

Great quality of soda and delivery service

It’s exhausting getting help from customer service all I want is one replacement chair as the one they sent has a warped screw so essentially the whole chair is faulty - and they just won’t. Iv send photos and they keep repeating the same thing, avoid honestly the furniture is poor quality

I bought my set 2 weeks ago and its been used only few times and I noticed that the stitches were out on the big seat ,which I had to saw it back, its not a good quality stich

Parcel was delivered early which was great.. Two sections the same have been sent so not able to put the corner set together.. damage to the set and frayed edges on the cushions. Have emailed a complaint and no reply. I will be phoning Monday and hope to her an acceptable result.

I had used DAKO on two previous occasions for a total of 3 wardrobes, both in current address and previous address . On these occasions the quality and attitude of the workmen was excellent , therefore I had no concern with ordering a further 2 wardrobes ( and as with previous orders paid for the assembly service ) This time my wife was home alone and a single workman turned up ( on previous occasions there was always 2 ) Straight away , he had an unpleasant demeanour , arguing he hadn't been left enough space ( previous we also hadn't left the full space as shown on web page , but this hadn't caused any problem and I didn't see how it would this time ) he was telling my 5' 2 wife she needed to move the bed ! He wouldn't listen to any suggestions including me telling him on video . "If you can't fit it in the space , just build it , and I will move it with my son when I get home " When my wife said ." If you can't build it , just take it away" , he started and successfully built it , in still a time less than what is shown on DAKO web page , proving he was just an unpleasant individual . In addition , he was constantly using the Polish swear word which every one knows beginning with K and ending in A!. It is completely unacceptable to swear in a customers house ! In addition he left dirty black "oily"? marks on our white wardrobes , which I am in the process of trying to scrub off . Because of this I will not be using them again ( I was going to be ordering more wardrobes for spare room , but will now try IKEA)

Great service all round

I ordered Claudia.
The delivery was on time. The delivery man was very kind.
I did not realize that the entire sofa would arrive in a single box.
Also the delivey man is responsible for only delivering it to the ground floor.
I had to take the sofa upstairs. The box would not fit in the stairs.
I had to open the box in the hallway and then take it upstairs with the help of a friend.
Almost had a meltdown and wanted to return the sofa but managed to get it in my flat.
Now I sleep on it.

Was kinda sceptical but overall happy with the purchase. Sofa feels a bit hard but it easy to assemble and looks great! Also delivery took only like 3-4 days!

Ordering was easy and straight forward, the wardrobe was great and sturdy very pleased as I've ordered from them before, but their delivery man was very rude and unhelpful, also it's a 2 man job but only one delivered and assembled wardrobe

Sofa bed quality is no so good

No recommended as sofa bed

Great service

Very impressed. Delivery on time and the outside chairs and table were very easy to assemble and quality is Great. Thank you

Good sofa for that price.

The best sofa I’ve ever bought. Quality is good as well. Will definitely recommend

Good communication, nice and easy delivery service and the garden furniture is amazing !

Lovely corner sofa, quick delivery and easy to assemble