This company has been graceful with customer services and willing to help with my issues with sizing. The material was amazing, just too small for the big girls, hoping thatll be something that'll be... Voir plus
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I wish I could give 0 stars. Their products are assembly line fast fashion crap (did not know this when I purchased).They were not up front about their estimated shipping time. I reached out to the co... Voir plus
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Their products are beautiful and their customer service really helpful. I had to return 2 things that didn't fit and the person who helped me was super nice and their return policy more than generous.... Voir plus
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I've purchased several items from this company and I've been pleased with every garment I've received. My husband loves it too ;-) I had an issue with my last purchase, however customer service was q... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Dallianse is gaining internet success across the seas, especially in the United States, Australia, and Europe, because of its unique vision and attention to detail. Our designers take inspiration from modern lifestyles and the latest fashion trends. Each collection we release has a distinct goal and vision, pushing the limits of design with distinctive materials, innovative trims, and iconic new designs. The essences of Dallianse collections are sophisticated femininity and sexuality.
Coordonnées de contact
530 Harkle Road, Ste 100, 87505, Santa Fe, NM, Etats-Unis
- support@dallianse.com
- dallianse.com
3,4
Moyen
33 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
This company has been graceful with…
This company has been graceful with customer services and willing to help with my issues with sizing. The material was amazing, just too small for the big girls, hoping thatll be something that'll be acknowledged in the future. Customer Service has been wonderful with making me happy and content with refunds and exchanges!
22 janvier 2026
Avis spontané
Réponse : dallianse.com
Thank you so much, Samantha, for taking the time to share your experience with us 💖
We’re truly glad to hear that our customer service was able to support you and help resolve the sizing concerns — your comfort and confidence mean everything to us.
We also sincerely appreciate your honest feedback regarding sizing. It’s something we’re actively working on, and insights like yours help us grow and create a better experience for all women.
Thank you for your kindness and trust. We’d be so happy to welcome you back anytime ✨
DON'T TRUST THEM!!!They shipped from…
DON'T TRUST THEM!!!They ship everything from CHINA, and it will take weeks to arrive. The return progress is also painful and they will ask you send back to china with tracking, and they do not refund even they acknowledge the package is received.
2 novembre 2025
Avis spontané
Réponse : dallianse.com
Hi love,
We’re truly sorry to read about your experience — this is never the feeling we want our customers to have when choosing Dallianse.
We completely understand how frustrating delays or unclear return steps can feel. Over the past months, we’ve improved our logistics and customer support processes to make everything smoother, faster, and more transparent for every client.
A few clarifications, just to make sure future customers feel safe and informed:
• Our items are designed by our team and shipped directly from our production warehouse — this helps us keep quality consistent and offer better prices.
• Delivery typically takes 5–9 business days, and we always monitor each parcel.
• For returns, we provide full instructions and support throughout the process, and once an item is received and approved, refunds are always issued.
We’re truly sorry if any of these steps felt confusing or disappointing in your case. Our team is here to help, and we’d love to personally review your situation to make things right for you.
Please reach out to us at support@dallianse.com
so we can take care of everything with priority.
Thank you for sharing your feedback — it helps us grow and serve our clients with even more care and clarity. ❤️
Warmly,
Dallianse Support Team
I will share my great experience with…
I will share my great experience with dalliance..
I’ve got great customer service, and special quality , i love the item that i have ordered but the most special thing is their lovely customer service , it was very helpful and they were very speed with their response.
15 octobre 2025
Avis spontané
Réponse : dallianse.com
Thank you so much for your kind words! 💕
We’re delighted to hear you loved both your piece and the experience with our Support Team — they truly care about making every moment with Dallianse feel special. ✨
Your feedback means the world to us and helps us keep growing with love and dedication.
– Dallianse Support Team
Cheap Garbage. Useless Customer Service.
I wish I could give 0 stars. Their products are assembly line fast fashion crap (did not know this when I purchased).They were not up front about their estimated shipping time. I reached out to the completely useless customer service and asked if they could either expedite or cancel my order. The email response was just repeatedly unhelpful and sending me links to their shipping policy. I am now trying to get a full refund and they are not even willing to cover return shipping of their own cheap crap, they're trying to charge me an extra fee on top of it.
19 septembre 2025
Avis spontané
Réponse : dallianse.com
We’re truly sorry to hear about your experience — it’s never the impression we want to leave. 💔 We understand your frustration, and while the process clearly didn’t go as smoothly as it should have, we’re glad that in the end we were able to resolve this for you with a full refund.
We’ll keep working to make sure future experiences feel much clearer and more positive. Thank you for sharing your feedback — it helps us improve. 🌸
Beautiful products and service
Their products are beautiful and their customer service really helpful. I had to return 2 things that didn't fit and the person who helped me was super nice and their return policy more than generous. I don't love that their stuff ships from China, but honestly, I love the pieces so much, they are good quality and very flattering, that I willl be buying more from them.
31 août 2025
Avis spontané
Réponse : dallianse.com
Hi Katie,
Thank you for sharing such a heartfelt review 🤍 We’re delighted to know our pieces made you feel beautiful and that our team could turn your return into a positive experience. Your kind words about our customer service mean the world to us — we truly want every woman to feel supported and cared for at every step.
We understand your note about shipping, and we’re always working to balance fast delivery with keeping the quality and designs you fell in love with. Knowing that the pieces feel flattering and worth it to you is the greatest compliment.
We can’t wait to see you sparkle in your next Dallianse treasures ✨
With love,
The Dallianse Support Team
Pleased With Shopping Experience
I purchased several items from this store. Three of them fit perfectly and were beautifully made. The fourth did not fit so I contacted customer service. They were extremely quick to respond with my return options. I am very pleased with my shopping experience.
15 août 2025
Avis spontané
Réponse : dallianse.com
Hi Katie,
Thank you so much for your kind words. 🌸 We’re delighted to hear that three of your pieces fit beautifully, and that our team could quickly support you with the one that didn’t. Your experience means everything to us — we always want you to feel cared for and confident with Dallianse.
We’re so grateful you shared your shopping experience — it inspires us to keep creating and serving with love. 💕
Warmly,
Dallianse Support Team
Great experience
I recently purchased “A Game Without Losers”. The checkout process was quick and easy only taking a couple minutes.The book itself is a PDF and it was delivered almost immediately. I can't wait to complete all the tasks in the book with my husband! I definitely recommend Dallianse and this book to any couple.
1 septembre 2025
Avis spontané
Réponse : dallianse.com
Thank you so much for sharing your experience ✨ We’re delighted to hear that the checkout was smooth and that A Game Without Losers arrived so quickly. Knowing you’re excited to explore the tasks together with your husband makes our hearts full — that’s exactly why we created it.
May it bring you both many playful, unforgettable moments. Your recommendation means the world to us 💖
With love,
The Dallianse Support Team
Just buy it! Totally worth it
I recently purchased “A Game Without Losers” and I could not recommend using Dallianse products enough! It’s a great way to spice things up in a fun, creative way. Ordering was super easy and fast!
18 août 2025
Réponse : dallianse.com
Hi Lexy,
Thank you so much for sharing your experience 💌 We’re so happy to hear that A Game Without Losers made things fun and easy to enjoy — and that ordering felt smooth too. It means the world to us to have your support and kind words!
Wishing you lots more exciting moments ahead ✨
— The Dallianse Team
I've purchased several items from this…
I've purchased several items from this company and I've been pleased with every garment I've received. My husband loves it too ;-) I had an issue with my last purchase, however customer service was quick to respond and correct the issue. U hope the correct item is shipped this time.
11 août 2025
Avis spontané
Réponse : dallianse.com
Hi Maria,
Thank you so much for your kind words and for being a loyal customer! 💌 We’re thrilled to hear that you and your husband have been enjoying our pieces.
We truly appreciate your patience regarding the last order and are glad our customer service team could resolve it quickly. We’ve double-checked your current order to make sure the correct item is on its way to you this time.
Looking forward to delighting you again! 💫
With love,
The Dallianse Team
Shitty products
Shitty management, shitty service. I raised the issue with the management and got the reply "it's all ok, f... off". Ok, you got what you deserve. Better not buy anything from them.
29 décembre 2024
Avis spontané
Réponse : dallianse.com
Hi Viktoria,
We’re truly sorry your experience felt this way — it’s the last thing we’d ever want. 💔
We’ve looked into all communication, and I can confidently say no one on our team would ever use the language you described. Still, if our reply came across as dismissive or cold — we take that to heart. You deserved warmth, understanding, and care.
This brand was built by women for women — and we deeply value every voice, including yours. If you’re open to it, I’d love to revisit your case personally and make things right 💖
Warmly,
Vika
Dallianse Support Team
I’ve never felt this confident and…
I’ve never felt this confident and feminine at the same time. The moment I slipped into my Dallianse dress, I knew it wasn’t just lingerie — it was a whole mood. The fabric feels like a dream on the skin, and the fit? Flawless. My partner couldn’t take his eyes off me. Thank you, Dallianse, for making me feel like a goddess.
5 juillet 2025
Avis spontané
Réponse : dallianse.com
Wow — your words gave us goosebumps! 💫
Reading that you felt confident, feminine, and truly like a goddess in your Dallianse piece is exactly why we do what we do. We're so happy the fit and feel were everything you hoped for — and even more thrilled that your partner couldn’t take his eyes off you.
Thank you for trusting us with such a personal and beautiful moment. You’ve truly made our day! 💖
With love,
Dallianse Team
Not worth the stress
I bought four items, three of them were great. One of them the quality was very poor, there was fraying on the ends of the tie around the neck. And honestly a lot of the stuff feels like it’s gonna fall apart after one wear. I contacted this agency on Instagram because that’s where I bought the items. I requested a refund. The refund request is still pending and I sent it in January of this year. Don’t purchase from this agency if you have any concerns about needing to exchange items or refund anything. I’d rather purchase something way more expensive and know that if I need to exchange or refund something, I’ll actually have Customer Service respond to me. Their lingerie isn’t even that inexpensive anyways. Suggest a hard pass.
4 mai 2025
Avis spontané
Réponse : dallianse.com
Thank you for sharing your honest feedback — even if it’s not easy to read, it’s incredibly important to us.
We want to sincerely apologize for the experience you had. Please know that since your review in May, Dallianse has undergone a change in ownership. With this transition, we’ve made it our top priority to improve the quality of our products and completely rethink how we care for our customers — especially when it comes to support and refunds.
It’s disappointing to hear that your concerns weren’t properly addressed at the time, and we deeply regret the frustration it caused. While we can’t undo the past, we genuinely hope you'll see the positive changes we’re implementing. You deserve a brand that listens, responds, and delivers on its promises — and that’s the Dallianse we’re working hard to become every day.
Warmly,
Dallianse Team
The clothes are very poor quality and…
The clothes are very poor quality and if you try to return it it will cost more to return it to china than it is worth
AVOID
3 octobre 2024
Avis spontané
Réponse : dallianse.com
Thank you for your feedback, and we're truly sorry for the frustration you experienced.
Since the time of your review, Dallianse has come under new ownership — and one of our first priorities has been improving both product quality and the overall customer experience. We completely understand how disappointing it is when return costs and quality don’t meet expectations, and we’re working hard to make sure that doesn’t happen again.
We appreciate you taking the time to share your experience — it’s helping us do better.
Warmly,
Dallianse Team
The product took ages to arrive and…
The product took ages to arrive and when it did it was faulty. Returns go via china (cost me £18 to send stuff back) or they offer a 30% refund rate if you keep the items to 'save you time and money', which is an absolute con! I would avoid this company like the plague.
21 juin 2024
Avis spontané
Réponse : dallianse.com
We're genuinely sorry to hear about your experience — it’s absolutely not the standard we want anyone to associate with Dallianse.
Since the time of your review, the company has come under new ownership. We’ve taken this opportunity to rework our entire approach to product quality, shipping, and — most importantly — customer care. The situation you described with slow delivery, a faulty item, and costly returns is something we’re actively working to prevent for future customers.
Thank you for sharing your experience — feedback like yours is what’s helping us build a better Dallianse.
Warmly,
Dallianse Team
Would give zero stars if I could
Would give zero stars if I could. Paid £60 for an item that is unwearable rubbish, with one strap markedly shorter than the other. Unable to get any response from the company regarding a return. Shocking.
1 janvier 2024
Avis spontané
Réponse : dallianse.com
We’re truly sorry to hear this — no one should receive an item in that condition, let alone be met with silence when asking for help.
Since the time of your review, Dallianse has come under new ownership. We now take customer support, quality control, and fair returns extremely seriously — and we deeply regret that wasn’t your experience at the time.
Your feedback is a stark reminder of why those changes were necessary, and we’re committed to doing better for every customer moving forward.
Warmly,
Dallianse Team
item does not fit accordinly
item does not fit accordinly, no customer service, as they do not respond. phone does not work. if the item would have fit as pictured then it would have 5 stars
15 janvier 2024
Avis spontané
Réponse : dallianse.com
Thank you for taking the time to share your experience — we're so sorry it was a frustrating one.
Since your review, Dallianse has changed ownership, and one of our top priorities has been rebuilding customer support and improving our sizing accuracy. You’re absolutely right: if something doesn’t fit as expected and no one responds, it’s incredibly disappointing. That’s not the experience we ever want anyone to have with us.
We truly appreciate your feedback — it's helping shape a better, more responsive Dallianse.
Warmly,
Dallianse Team
Shocking quality and an impossible…
Shocking quality and an impossible returns process. The return I shipped back to China (which cost me 1/3 of the price of the item which was not cheap, and of course my responsibility financially) was never picked up so the shipping company charged me again! Would not recommend to my worst enemy, and the last time I’m buying something advertised on Instagram - at least I have learned a lesson.
17 octobre 2023
Avis spontané
Réponse : dallianse.com
Thank you for sharing your experience — we’re truly sorry for the frustration and inconvenience you went through.
Since your review, Dallianse has undergone a change in ownership, and improving our return process, customer support, and overall product quality has become a top priority. We deeply regret that the returns process was so difficult and costly for you, and we’re actively working to ensure this doesn’t happen again.
We appreciate your honest feedback — it’s helping us create a better Dallianse for all our customers.
Warmly,
Dallianse Team
I didn’t know this company is from…
I didn’t know this company is from China. The quality is not as good like in the pictures.. I will never buy this from insta advertising…
23 mars 2023
Réponse : dallianse.com
Thank you for your feedback. We understand your concerns and want to share that since your review, Dallianse has changed ownership. With this change, we have been focusing heavily on improving product quality and transparency.
We appreciate you sharing your thoughts — it helps us keep improving and building trust with our customers.
Warmly,
Dallianse Team
Réponse : dallianse.com
Thank you so much for your positive feedback! We’re really happy to hear you had a good experience. Since your review, Dallianse has come under new ownership, and we continue to work hard every day to make the brand even better for wonderful customers like you. Your support truly means the world to us! 💖
Warmly,
Dallianse Team
Beautiful and very good quality
I like it very much. It fits very nice and its so good quality. Thank you ;)
25 mars 2023
Réponse : dallianse.com
Thank you so much — we’re so happy to hear you loved the fit and quality! 😊
Since the time of your review, Dallianse has come under new ownership, and we’re continuing to build on everything our customers appreciate while improving every step of the experience. Your kind words mean a lot to us — thank you again for being part of our journey! 💖
Warmly,
Dallianse Team
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