Dams International Avis 5

Great service! Paid on line for item, received a phone call to arrange delivery soon afterwards.
Agreed date, received text confirmation and also updated the night before. Kept informed on progress. Polite and helpful service, carried in goods as agreed. GST1 was really polite. Good quality purchase.

Unable to contact Office when invited to do so by them, horrendous service, very unprofessional and not leading people in the market. Delivery was arranged multiple times but they failed each time, sending just a text. Broken promises… very disappointing indeed.

TOTALLY INCAPABLE IN FULFILLING A SIMPLE AND HONEST DELIVERY, ENDED UP COLLECTING GOODS BUT THEN NOT ALL WAS READY - NOT IMPRESSED
SPEND MONTHS TRYING TO RETAIN A CUSTOMER AND DAMS DAMMED IT IN 2 HRS

We bought all DAMs furniture for our office. At first there were just minor problems: sending two right legs for a desk instead of a right and left, fastenings that needed to be shaved down with an Stanley knife to fit their intended socket, having to drill holes where their factory forgot to – all surmountable, but just really shameful quality control on their part.

More recently we bought a series of modular shelves, the key piece of which was a very large, very heavy media unit that holds a TV and a whiteboard. After assembling everything, it was clear they sent the wrong frame. Through our buyer, we sent photos of the frame we were supposed to get and explicitly reiterated the correct part number. Courier showed up a week later with the same exact wrong frame again, which we immediately sent back... again!

To add insult to injury, the included TV bracket and whiteboard are missing in action, never showing up in either delivery or on the shipping notes. Just non-existent.

In our business, if we get something wrong, we take it to heart and bend over backwards to make it right as quick as possible. With DAMS, it's as if they don't even have a person checking orders -- which is especially crazy on orders they've already gotten wrong once!

We like their furniture, but now have to weigh in future whether we like it enough to put up with this amount of aggravation.

Contacted Dams regarding replacement parts for an office chair and was blown away by the excellent service. The girl I spoke to on the phone was very efficient and was a great help. I had little information on the make and model of my chair but received the correct replacement parts in just a couple of days.