Ordered 2 pairs in early March this year that never arrived. Figured global shipping problems may be the cause so gave them time so after 4 months decided to follow up. Have contacted the compa... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Absolutely horrendous company. Order placed 5 months ago and still no sign of shoes. Sent multiple emails but received not a single reply. Fortunately I paid on my credit card and therefore was protec... Voir plus
Absolutely pathetic company...I ordered shoes in mid January of 2022 paid $550 for 1 pair of shoes and 8 months later still nothing. I have reached out numerous times and zero response. Unfortunately... Voir plus
I have purchased shoes from them before and have tolerated the lack of customer service. This last order was a nightmare. Ordered shoes in Jan for my daughter's wedding in May. Needless to say shoe... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Dapper Lane designs and handcrafts exquisite footwear and accessories for gentlemen and ladies alike. Our top-of-the-line materials and leather are sourced from Europe's finest tanneries for quality that is second to none. We produce ready-made designs as well as customization via our online configurator. With our exquisite craftsmanship by expert leather artisans, our footwear and accessories always stand out with a touch of class, hence why our customers always come back for more. Aside from direct-to-consumers, we also have a wholesale platform to attract wholesalers and resellers who are ready to expand their footwear business.
Coordonnées de contact
16192 COASTAL HWY, 19958, Lewes, Etats-Unis
- support@dapperlane.com
- dapperlane.com
1,5
Mauvais
55 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My order was never honored and the…
My order was never honored and the customer service was terrible. I got a refund after 11 months of fist fight. This company is a scam am sure. Do not buy anything from them.
8 mars 2024
Avis spontané
The company is untrustworthy
I just put one star to have the ability to write a review. It would have had no stars. The company is horrible. It took over a month to inform me that the shoes I ordered were not going to be honored by the vendor. I should have gotten an automatic refund, but I didn’t. I tried emailing, no response and calling, but there isn’t a process for customer services. There merchandise looks great, maybe real, but the company must be a fake. I’m out $1,200 and they continue to advertise. Don’t trust this company - just from experience.
29 mars 2024
Avis spontané
Never received shoes
I paid for the shoes …they were never sent…and no one would help me ….
7 mars 2024
Total scam guys were gonna send me…
Total scam guys were gonna send me shoes and never did had to fight tooth and nail with them to get a refund
8 mars 2023
Order never arrived
Order never arrived. Responded once to inquiries with a standard email, then never responded again. This company is a total SCAM. DO NOT ORDER.
7 mars 2023
Ho est customer service and great attitudes
I really love the fact that the company gives incentives for returning customers and when I have a question on anything Tara and Joseph are willing to help. Plus it's nice to be able to talk to a customer representative instead of a machine. This is what keeps me coming back.
7 mars 2024
You stole my money.
You stole my money and never sent me product. Worst shopping experience of my life.
9 septembre 2023
I never received my order
I never received my order. After several attempts over months to reach them I finally gave up. DO BOT BUY FROM THEM!!!!
13 juin 2023
they took my money but never got my…
they took my money but never got my shoes. would return call or emals or messages on FB
9 août 2023
Goods never received order no #3129
Goods never received order no #3129. This website is a fraud! Had called so many times!
7 mars 2024
Worst company ever
Worst company ever! I ordered my shoes over 2 years ago and recently received an email asking me about the product. Terrible and I want my money back! I ordered my shoes in January of 2022.
7 février 2024
My order still pending
I had good 2 sneakers from dapperlane before which is very perfect one and later I selected another which I made payment through afterpay for four time and till today (28/07/2022) I don't receive my order or return money back, this is Online # 100387414827
25 février 2024
Avis spontané
Took My Money, Never Delivered My Custom Boots!
I’ve ordered multiple boots from Dapper Lane in the past. This time, I ordered multiple pairs, paid and got the order confirmation (#3350). But Dapper Lane never delivered my shoes! When I emailed they said they’d get back to me and gave me ticket ID R7224490 and that was the last I heard from Dapper Lane. They didn’t respond to any of my follow up emails. Dapper Lane took my money and disappeared.
7 mars 2023
It’s a scam
It’s a scam ; I never got the product or my money back ; they made sure I run out of time to dispute the charges with my credit card . Never got the shoes or my money back .
20 septembre 2023
Réponse de Dapper Lane
Hi Saphir,
We're deeply sorry to hear about your experience and the inconvenience this has caused you. Rest assured, we take these matters very seriously, and we're committed to resolving this issue promptly.
Could you please provide us with your order number or contact information so we can investigate this matter further and ensure that you receive either your order or a refund as soon as possible? Alternatively, you can reach out to us directly at support@dapperlane.com for immediate assistance.
Your satisfaction is our top priority, and we want to make things right for you. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue.
Best regards,
Becca
Customer Support Team
Dapper Lane
A FRAUD OF EXPERIENCE
I never received the shoes and no one ever contacted me after numerous attempts to communicate
10 juillet 2023
Réponse de Dapper Lane
Hello Will,
We're truly sorry for the experience you've had and the frustration it has caused you. This is certainly not the level of service we strive to provide, and we sincerely apologize for any inconvenience this has caused.
Please accept our sincerest apologies for the lack of communication. We take your feedback seriously, and we're committed to rectifying this situation as quickly as possible.
Could you please provide us with your order number or contact information so we can investigate this matter further and ensure that you either receive your order or a refund promptly? Alternatively, you can reach out to us directly at support@dapperlane.com for immediate assistance.
Your satisfaction is our top priority, and we're here to assist you every step of the way. Thank you for bringing this to our attention, and we appreciate your understanding and patience as we work to resolve this issue.
Best regards,
Becca
Customer Support Team
Dapper Lane
Payed but never received the stuff
Payed but never received the stuff. More than 5000 USD are lost.
24 février 2023
Big time Scammer ….
Big time Scammer ….. I ordered two shoes till today, I haven’t got it.
More than two years ago. First order processed dec 27/2021 second order processed dec 28 2021 one of the shoes cost $410 and the second one $285 till today I haven’t got it. I paid through”Affirm” . I did reach out to both parties no response
18 février 2024
Not worth the hassle.
Absolutely horrible communication and customer service. I will never buy from them again, even though they had a boot still that I would loved to buy.
18 février 2023
Réponse de Dapper Lane
Hi Osa,
We're deeply sorry to hear about your disappointing experience and sincerely apologize for any inconvenience caused. Providing excellent customer service is a top priority for us, and it's disheartening to learn that we fell short of your expectations.
We value your feedback and would like to address your concerns promptly. If you could kindly provide us with more details about your experience or reach out to us directly at support@dapperlane.com, we'd appreciate the opportunity to make things right.
We understand your frustration and regret any inconvenience this may have caused. Rest assured, we're committed to learning from this experience and improving our service moving forward.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future.
Best regards,
Becca
Customer Support Team
Dapper Lane
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.