Firstly this is the first review I am writing. The reason I am writing this review is because I have had over 10 shavers This is the only one that has provided parts to make it easier for repair tha... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Excellent set of clippers, would highly recommend to add to your kit. The shape design of the TSuper’s fits comfortable in your hand making them easy to use all day. The Signature clippers are powerf... Voir plus
My TSupers had broken 6 months in, so sad indeed. The CS Team at DART PROFESSIONAL kindly cane up with a solution .. 30% off a new TSuper and included the repair part. While I have not received my... Voir plus
Sorry to say that but the clippers I got I wouldn't call professional They cut my customers skin,they pull the hair and they don't cut thick hair unfortunately So I am very disappointed! And I... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
DART Professional UK manufactures grooming products and accessories chosen to be employed by individuals and professional barbers. All our items are leveraged with advanced technology, blade and battery efficiency, durability, and elegant designs that meet and exceed functionality standards.
Coordonnées de contact
124 City Road , EC1V 2NX, London, Royaume-Uni
- 02034883132
- info@dartprofessional.com
- dartproclippers.com
3,5
Moyen
106 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
What a great set of clippers the new…
What a great set of clippers the new flawless are. Dealing with dart was easy from preferring to next day delivery and one very happy barber.
7 avril 2022
The quality of the lever isn’t good
The quality of the lever isn’t good. It has only 4 clicks instead of 5, one of the clicks directly moves on to the next as well so it feels like there are only 3.5 clicks.
Me and my friend both got the same clippers but they both came with a different type of blade and different colour blade.
The customer service was extremely poor.
I wish the company the best but they have a lot to improve on if they wish to compete with the established brands.
20 février 2022
Avis spontané
The service was good and my item was…
The service was good and my item was processed quickly. The reason its not a 5star is I paid for the postage for 36 to 48hr delivery and parcel arrived a week later. Also when I tried to get in contact with Dart I got no reply
23 janvier 2022
Great quick service highly recommend
Great quick service highly recommend, Great products & follow up service.
15 janvier 2022
Thank You DART PROFESSIONAL
My TSupers had broken 6 months in, so sad indeed.
The CS Team at DART PROFESSIONAL kindly cane up with a solution .. 30% off a new TSuper and included the repair part.
While I have not received my order (just placed it yesterday) to see how all works out, I must commend DP for their quick follow up and kind generosity. 🎩
6 janvier 2022
Fantastic service after having an issue…
Fantastic service after having an issue with a product that was faulty, issue handled with care and most importantly sorted!
Thank you
6 janvier 2022
Very good clipper
DO NOT LEAVE BAD REVIEW BEFORE CONTACTING THE SELLER FIRST like i did 🤭
I do apologise and it’s not in me to do this usually but it happened.
After receiving the clipper which havn’t met my expectations. Instead of contacting the company about it i have left a 2 star review and judged it too quickly.
So the team clarified evrything and explained that the clipper shouldn’t perform like I described it and instead insisted of getting in touch with them for a replacement
The clipper performs like a champ now and i love i!
Thanks
15 décembre 2021
Avis spontané
Products great delivery rubbish
8 novembre 2021
Réponse de DART PROFESSIONAL Clippers
Dear Mr. Rob,
Thank you for your feedback.
We are delighted that you are pleased with the product you purchased from us. As you may be aware, we rely on Royal Mail for product delivery within the United Kingdom. Unfortunately, their services have fallen short of our and our customers' expectations.
We are in discussions with other courier companies about improving the delivery of product nationwide. We are discontinuing our Royal Mail services as of today. We anticipate that we will be able to get your products to you in a timely manner on your next purchase.
Thank you for your business.
DART PROFESSIONAL
Department of Operations.
Great tool love it
27 septembre 2021
Absolute shocking customer service
Absolute shocking customer service. I will never use this company again.
UPDATED.
The main issue was you not replying to several emails I sent you and also not responding to online chat several times. It got to the point where I had to phone you to sort out an order that took over 3 weeks. The order that I finlay received does not even work.
26 septembre 2021
Réponse de DART PROFESSIONAL Clippers
Dear Dom,
We regret that you are dissatisfied with the customer service you received. Our goal has always been to meet and exceed the expectations of our customers.
I checked your orders and followed up on their status. You had ordered a replacement charger using the "Pay on delivery" option. Unfortunately, we were unable to provide this service. As a result, the order was transferred to the regular order process, where payment is required prior to shipping. Your order was processed and shipped as soon as the payment was received. I can also confirm that the order has been delivered by Royal Mail.
We appreciate your feedback, and we will review the process to ensure that a similar scenario does not occur again in the future.
Thank you for your business.
DART PROFESSIONAL
Department of Operations.
VERY HAPPY
The shipping time was extremely quick, and opening the box and seeing the beautiful clippers made my day!!! Cut like butter and will definitely be purchasing more clippers in the future
6 septembre 2021
Received Wrong Model, but DART Corrected and Made up For it
I ordered the Sensation Balding Clipper with a US plug from DART Pro. After initially receiving the wrong model (was sent a UK plug), I reached out to their customer service and left a two-star review here and they were able to issue me a replacement, upgraded model free of charge. Having had two clippers/trimmers from them, their products are high quality, reasonably priced, and very easy to use especially if you're seeking cordless clippers.
Please note: I was not paid to or coerced into revising my initial review at all. I revised and improved the rating on my own volition.
19 août 2021
Réponse de DART PROFESSIONAL Clippers
Hello Wesley, and apologies for the experience. However, it may seems you have not been getting our correspondence to you. Please, kindly check your spam folder.
On the 16th of August (3 days ago) we sent you a status update on your return that we have upgraded your trimmer i.e. you are getting a more powerful model of our product. It has been processed for shipping.
Similarly, we rely on international courier like DHL, UPS, USPS etc to ship products. The speed of delivery is out of our control but we always engage with them to ensure our customers are properly served within a reasonable time frame. Pre-Covid, it hasn't been an issue but the impact of Covid on shipping logistics has been very challenging. As things settles and the battle against the virus is being won, delivery is getting better. Kindly bare with this global crisis.
We'll continue to do our best to satisfy your need. Thank you for your understanding and we are confident your view will change when you get your new products. We also appreciate your comment on how solid the trimmer is. Thank you.
Kind regards,
DART
Update: We can confirm that your upgraded trimmer has been delivered by UPS
I didn’t received the delivery and I…
I didn’t received the delivery and I hope i’m not gonna deal again with Royal Mail
31 juillet 2021
Réponse de DART PROFESSIONAL Clippers
Hello George,
Apologies that you didn't get your trimmer in a time manner. We followed up with Royal Mail immediately you notified us.
In our last telephone conversation with our customer service team member, you confirmed the product was delivered the following day by Royal Mail.
Thank you for your patience, understanding and business.
Kind regards,
DART.
Amazing clippers recommend everyone to…
Amazing clippers recommend everyone to try the products out and as for the price, so cheap for an amazing product
23 juillet 2021
I purchased a charger for my trimmer
I purchased a charger for my trimmer. I made sure to get the right one, it practically doesn’t work unless you put it at an angle and it turns off by itself.
21 juillet 2021
Réponse de DART PROFESSIONAL Clippers
Hello UN.
Apologies that you have had this experience.
From what you have described in this review, it seems the problem is NOT the charger you purchased but the charging port/pin on the trimmer itself. The trimmer will turn off once the battery power is depleted.
Please contact our technical support and we can fix this for you. We guarantee a 48-hour turnaround on receipt of returned product.
Chat - dartpro.uk/chat or
Email - orders@dartprofessional.com
Absolutely love Dart clippers
Absolutely love Dart clippers, trimmers and foils. They are the total package. X
19 juin 2021
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.