Dave & Buster's Avis 

Purchased a summer pass due to info told to me and then the info received was different. Corporate office lies also. Time out period online stated 30 sec wait but it was 45 at most machines. Was told they made it better by changing the time to 45 on line.

Bought the Silver Season Pass (actually 3 of them). Kids discovered no tickets are given with this pass. I went to manager, he said we could call customer service to get a refund. They said NO, Refund. Beward of the Summer Season Passes. I am out over $200.

We'd always enjoyed visits to Dave & Buster's locations in the past. The food was always good (even if slightly over-priced) and there were lots of fun games. Typically we'd visit at a time during the week when the place wouldn't be jam-packed, so that service and access to games would be better. We decided to visit a different D & B's recently because that location has old-fashioned skee-ball, a family favorite. We expected that with global economic changes this year and by visiting on a weekend that the visit would be more much more costly and food service might not be as good. However, it is other changes at D&B's that caused us to take a brief look at the menu and gaming options and then turn right around and walk out the door!
First, the cost of a blank game card has been raised from two dollars to three. The 'structure' of the 'experience' has changed so that it is no longer convenient to go play games first then sit down to a meal. One of the payment options (roughly $60 ) is a TIMED experience for playing games, limited to just 90 minutes! That sounds like fraudulent advertising, because on the menu it says "unlimited game play" at that price! So how is turning off the card at 90 minutes "unlimited?" We were stilling willing to spend time and money at D&B's at that point, but the proverbial straw that broke the camel's back is when I asked the staff (there were TWO of them standing around right there!) at the entrance podium/desk to take my order for new game cards loaded for 90-minute play. That's when she said, "Oh, you have to use the kiosk!" There were three GIANT touch screens by which orders must be placed. Neither of the first two screens worked, so she directed us to the third one; that one was sluggish and froze. Then she said that she would call the manger or we could go all the way to the back of the establishment to try another kiosk. Say what??? Three that don't work so we're supposed to walk all the way to the back of the restaurant to another one that might or might not work? The manager didn't show up during this time, and we waited at least five minutes or so. Other people began to line up behind us and that's when we turned back around and left.
In general, I don't suffer foolishness gladly! Just how foolish is it a business would have two employees just hanging out at a sign-in station, doing a whole lot of nothing and not be able to take orders from customers? D&B's used to have real live people taking orders from customers. Now they seem to think that having people put their hands all over filthy giant touch screens is a good idea! Who knows just how often they clean those miserable things! Skee-ball is still lots of fun, but I'll probably wait until there's an opportunity at a state fair or something to play it. Dave & Buster's is definitely NOT worth the price and aggravation anymore.

Really disappointing experience. The drinks were super weak barely any alcohol, just tasted watered down. One of our friends got sick from the food, and my chicken sandwich was undercooked. The fried chicken was cold and had no flavor. The games were alright, but some machines took our tokens without working, which was frustrating. Definitely expected better.

We recently visited Dave & Buster's for the games but the prices were too high, the tables weren’t clean, and the customer service was slow. After waiting forever, the food was just okay not worth the cost at all. Really disappointed this time.

My son loves going for the games, but the restaurant service is horrible! It doesn’t matter if it’s busy are slow they take forever to even acknowledge you exist.

I went ahead & made a reservation for 7 pm on a Saturday thinking my friends and I were going to have a nice dinner & a fun-filled night… Turns out I was completely misconstrued. We got there at 6:55 & I went to the hostess to tell them I had a reservation & they completely ignored me & proceeded to tell me to wait. No one helped me for 15 minutes, so I went back up to tell them again. They told me to wait 5 minutes for a table to be cleaned. My friends and I then finally got seated & the table was disgusting. Very sticky & had a remanence of human bodily fluids of some sort. Not to mention there were 7 of us & we were seated in a booth & were crammed in there. Our waitress seemed nice but then took forever with everything. We waited 30 minutes at least to order drinks so we ordered drinks & our food at the same time when they finally arrived. The drinks took forever to arrive & the food then took at least an hour to come out as well. Even then so all of the food was brought out one at a time. We were not given any silverware so we politely asked for some & by the time that arrived our food was cold. I must say this was the worst experience I have ever had at a “restaurant” if you’ll even call it that. After an at least 3 hour “service” we FINALLY were able to go to the arcade section & that was an even bigger disappointment. I honestly can’t tell you which part of that night was worse, the food service or the entertainment… Needless to say my friends and I will never be going back & I highly do NOT recommend it to anyone!!

Worst environment ever…thought it was mainly for adults…go in and there’s 200 12 years old running around and everyone was standing around waiting to be seated…had some group in there wanting donations and they were very very rude ppl…wish I could give negative marks on this place a 1 star rating is way to good

Dave & Busters in Mobile ALA, has no method of seating. Doesn’t honor reservations, puts you on a list for seating and states 45 minute wait upon returning they state 125 minute wait beyond the 45 minutes. Has young MPD officers standing around in the arcade on their phones. Would not recommend as a family outing.

This is a review on Dave and buster customer service line. Long long waiting time on phone only to ask a simple question and the customer representative have an answer to that. Have to transfer me to an other department where I have to wait another 15 or so minutes for some one to pick up the phone. The question you may asked. Can I use an electronic D&B gift card to pay for the remaining of my bill once I get there? Seriously having to to go through 2 different departments for that?

I'm at Dave and Bustas in Cary NC 12/27/24 15:11 p.m. The bar is filthy and the empty tables need to be cleaned. The customer service is terrible too. I'm standing at the bar looking up at the TV waiting to order, when I look down the bartender is staring at me. No may I take your order just looking at me.

I had a great time at Dave & Buster’s! The atmosphere is fun and lively, perfect for a night out with friends. I enjoyed the variety of games, from classic arcade favorites to the latest VR experiences.

The food was surprisingly good—my burger was juicy and flavorful, and the appetizers were tasty. The staff was friendly and attentive, making our experience even better.

Overall, I highly recommend Dave & Buster’s for a fun night of gaming and delicious food. It’s a great spot for all ages!

Vestal New York. The food the amazing but I payed extra for a food special that comes with a 30 minute unlimited game play card. I was not told that I could not get any prizes bc I got that meal and I got over 10000 points then my kids were extremely sad and mad that they could not get any prizes. So I payed for “prizes” that I didn’t get, I payed for my kids to be happy and get food but they ate and where happy then they got over to the games and find out I payed for nothing.😡😡😡

Our experience was great due to the manager Mr. Pham. This was at the Springfield Town Center Mall. We had multiple problems with our Dave & Buster's card. error after error. Mr. Pham apologies for the inconvenience and corrected all of our concerns. It was our daughter's birthday party. She turned 10 years old. Thank you, Mr. Pham,

I took a group of school kids to Dave and Busters in Lynnwood WA. I was so happy with the service we receive. The manager Anthony Angel greeted us at the door with such a friendly smile and hello and walked us back to the party room. Anthony and the staff there had the room all set up and ready to go. He had all the cards ready for them to play and lunch ready at the time he said lunch would be ready. Anthony and the staff there did there very best to make sure that our school kids had the best time there and that everything was taken care of. Our school kids were so happy and had the best time.

ZERO SERVICE AFTER WAITING 10 MINUTES. Walked out....

We attended the Santa breakfast. First the games were great with the 10.00 card.
The breakfast lacked in a huge way!!!! Think Santa breakfast is a kid event! Kid breakfast food needs to be served. Pancakes, cereal, sausage, bacon, fruit. Has browns filled with soggy vegetables not a kid thing, scrambled eggs are great for adults, bagels are ok but cinnamon rolls are better or muffins.
There was not a huge crowd and you’re running out of food before the line is half way thru. Food was extremely and the service staff was more interested in doing pictures with Santa and talking than providing coffee and water.
I am sure the event could have been extremely successful if the breakfast was improved a 100%

not a good place to go if you are brown or black
i learn that from the Fairfield location after going there for my birthday and been rudely interrupted
thanks manager Josh

Although I initially found this place to be enjoyable, I have noticed a significant increase in prices over time. Additionally, I feel that the machines offer only a brief period of fun without much variety. It raises the question of whether the main focus is on providing a memorable experience for customers or simply maximizing profits quickly. Unfortunately, this has left me with no desire to return and play again.

We love visiting this place for games, especially during Summer break! Unfortunately, they don't currently offer the food and game combo, but we might come back later based on our server's recommendation.