DAVID KIND Avis 

223
TrustScore 4 sur 5

3,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

I ordered glasses on 4/21. It’s now 5/12 and they state they are still in production. Customer Service says a stylist sent an email requesting a picture of me wearing frames. There was no email thoug... Voir plus

Noté 5 sur 5 étoiles

I've used David Kind for my sunglasses the past 8 years, ordering at least one pair per year. I've yet to be disappointed by their glasses, with amazing lightweight frames and the highest-quality le... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I don't remember how many years I've had my first pair of glasses from David Kind. Five years ago, I sent them back for refreshing and new lenses. They're still perfectly functional, just a little wor... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Second pair of glasses from David Kind. I previously purchased optical glasses w/ a sunglasses clip, and recently snagged a pair of optical glasses with transition lenses. After 3 years of wearing, ac... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Opticien
  2. Magasin de lunettes de soleil

Informations provenant de diverses sources externes

Premium online eyewear hand-selected for you by a professional optician. 6 frames to try on at home for 6 days. Free shipping both ways.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

223 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,9

Tous les avis

(223)

8 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Satisfied

I am not the easiest customer to deal with but Sami went out of her way to ensure that I got the best set of eyeglasses. I am very impressed with the quality of David Kind frames.

14 avril 2021
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Réponse de DAVID KIND

Thanks John, we appreciate it!

Noté 3 sur 5 étoiles

More pricing transparency, please

Pros: The frames are lovely, the selection is great, and the customer service is very attentive.
Cons: The website highlights base prices, but there are substantial upcharges (e.g., $80-150 for upgraded lenses, $125 for progressives) listed on the checkout screen.

24 mars 2021
Avis spontané
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Réponse de DAVID KIND

Hi Steve, thanks for the feedback. Yes, the charges are listed on the final check out page as you've found and listed during the home try on flow before you start the whole process (the second page).

Noté 5 sur 5 étoiles

Easy, excellent, seamless

Very easy try-at-home service. Sami choose good additional frames for me to try, including the one I ended up buying! They were also able to make a slight adjustment to help the fit when I ended up buying. I was able to use my FSA account and get a detailed invoice for insurance immediately. Everything from start to finish was really seamless. David Kind has a fantastic line of frames (I'm already considering a second pair) but I also appreciate that the choice is manageable. At the moment I have to shop from home, but honestly, I think I will do the same in future – it's so much more enjoyable and easier to make a decision when you're choosing between a handful of good choices.

2 mars 2021
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Réponse de DAVID KIND

Thanks so much, Christopher. We are so happy that you found a pair that you love!

Noté 5 sur 5 étoiles

New Loyal Customer

Great selection, prompt service, great consulting advice, helpful online technology, and flawless execution and delivery. Couldn’t be happier.

2 mars 2021
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Réponse de DAVID KIND

We really strive to create this experience for all of our customers. Thanks so much, Jay.

Noté 5 sur 5 étoiles

I liked the process very much where I…

I liked the process very much where I was given the opportunity to try on several different sets of glasses before selecting the set that I liked. I think the quality of the glasses is excellent and I'm very happy with my purchase.

2 mars 2021
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Réponse de DAVID KIND

Thank you so much!

Noté 5 sur 5 étoiles

Best glasses anywhere!

Love love these glasses! I discovered David Kind 7 or 8 years ago and have come back to order two more pairs recently.

Super easy process and great communication by the teams!
Highly recommend!

11 février 2021
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Réponse de DAVID KIND

Thanks, Bryn!

Noté 4 sur 5 étoiles

Excellent quality frames and lenses

Excellent quality frames and lenses. Frames fit comfortably without adjustment needed. Lenses don’t seem to scratch —not sure how that was done. Slightly slow turn/around between order and delivery is the only deficit.

9 février 2021
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Réponse de DAVID KIND

Hi Michael, thank you for the feedback. It looks like it took 10 working days to make the glasses, but there a big delay with shipping, USPS - we apologize! Glad that you love your glasses and we hope to assist you in the future.

Noté 5 sur 5 étoiles

Great glasses for smaller faces--finally!!!

Great glasses
This was my first experience choosing glasses from David Kind and ordering them online too. From the initial ordering of the try-on pairs to getting my final prescription, my experience was great. Their customer service is quick to respond. Most importantly, I am so happy to find frames that fit smaller faces. Thank you for offering multiple options and color choices.

7 février 2021
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Réponse de DAVID KIND

Thank you, Amanda. So glad that you found a small pair that you love!

Noté 5 sur 5 étoiles

FINALLY a company that care about their craft

Can’t tell you how amazed I was on the quality of the glasses and lenses. I have been using high index lenses my adult life but these lens were thinner with a more uniform and overall better quality coating. Seems to have less refraction around the edges and less of a coke bottle look than my old lens; probably why they are only ones I could find that offers 1 yr warranty on lens. The frames are glorious. Subtle filgram along on the metal arms with an acrylic frame thats polished so well it reflects the faintest of light in the darkest of settings. Then there’s the customer service. Can’t praise Sami (my optician) enough. Responded promptly even during the holidays. Was very nervous about ordering rx glasses online but she made the process seamless. My wife said she is done with poor quality frames and lens after she first saw mine. She will be ordering her next glasses from David Kind.

7 février 2021
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Réponse de DAVID KIND

Hi Charles, thank you for the kind words, we really appreciate it. We work hard to provide this experience for everyone. Enjoy your new glasses!

Noté 5 sur 5 étoiles

Great customer service

Great customer service, and the glasses are exactly what I was hoping they’d be: comfortable, stylish, and, best of all, provide me with clear vision.

6 février 2021
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Réponse de DAVID KIND

Awesome - thank you!

Noté 5 sur 5 étoiles

I’ve never been so happy with a pair of…

I’ve never been so happy with a pair of glasses, and the process was great from start to finish. I needed a new pair of glasses and didn’t want to go shopping in a store because of COVID. The home try-on process was easy, and the stylist answered my questions promptly and was very helpful. They even billed my insurance for me and I ended up getting back more than I thought I would. The glasses are beautiful, well-made, and fit my face perfectly.

2 février 2021
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Réponse de DAVID KIND

We are so happy that you love your glasses and that we could make the process as smooth as possible for you :)

Noté 5 sur 5 étoiles

My year long search for new glasses has…

My year long search for new glasses has finally come to an end! I LOVE this company. I was happy to pay the fee (which is refundable when you buy) to get a chance to try them on at home during the pandemic. I was extremely happy to find such high quality frames with so many options. I like that there is a picture of the glasses on models so I can tell how big they are. The contact person was very helpful and accommodating.

31 janvier 2021
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Réponse de DAVID KIND

That is wonderful, so glad you found a pair that you love!

Noté 5 sur 5 étoiles

This company is great

This company is great. They were very responsive and were very easy to work with. It was so nice to get the frames in the mail to try on. I received them quickly and then my order came in a couple of weeks. It was nice to have a choice of petite frames to choose from.

22 janvier 2021
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Réponse de DAVID KIND

Thank you, Dianne. We appreciate you taking the time to write a review :)

Noté 5 sur 5 étoiles

I loved the whole process!

I loved the whole process. The try on kit along with the stylist made it easy to find the right pair! I was also surprised with how fast I received my new pair! Highly recommend!

19 janvier 2021
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Réponse de DAVID KIND

Thanks, Diana :)

Noté 5 sur 5 étoiles

Customer service was amazing

Customer service was amazing. Very simple to order and re-order. Very easy to get your refund from your medical provider. Would recommend to anyone. Most importantly, the glasses are amazing!

18 janvier 2021
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Réponse de DAVID KIND

Thank you, this is the exact experience that we aim to provide all of our customers :)

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