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i thought i had broken something because the deposit page came up blank twice. it was not me, it does that in Firefox apparently, which nobody mentions anywhere on the site

the favourites list emptied itself sometime on the wednesday and i had about thirty slots saved in there! no email, nothing in the account notes, and support called it a display issue

i did not know that asking for money starts a whole process. the £100 withdrawal triggered a passport request, then a selfie, then a bank statement, across 6 days, and none of it is mentioned before you press the button.

i thought the game had taken my money because the balance did not move for about a minute after the spin. it caught up eventually, but a minute of not knowing whether a £4 stake had gone is a long minute

ticket 20984 about a £70 cashout was raised on the sunday evening once the kids were in bed. the first reply came wednesday wanting details already in the ticket, and the second, nine days later, closed it as a duplicate.

Nick said the documents were fine on the tuesday and a second email asked for the same passport page on the thursday. so which is it, and does anybody there not look at what was already sent for the cashout?

a week for £75. the line from chat is that bank transfers take three to five working days, which would be fine if the cashout had actually left pending before the fourth day of it.

no problem with the deposit side, that has always been quick. the £190 payout sat on pending for six days and then arrived split into two payments with no note about why.

the app is fine for setting a deposit cap, that bit works. what it will not do is show the spend history, which opens a browser tab and logs you out of the app, and the history there covers 30 days only.

the games run fine on the phone, i have to say. the cashier does not, because the withdraw form loses everything if the screen rotates, and it rotates whenever i put the phone down

the session timer in the corner counts from login, not from the last action, so it says two hours when the tab has been sat idle for most of it. that makes it fairly useless.

so the limits page has deposit, loss and session settings, and only the deposit one actually stopped anything. the loss limit sat at £50 while i lost £80 in an evening and nothing flagged it at all