7Gear Casino | Welcome Pack up to £5000 + 500 FS Avis 

The bonus page said table games counted 10%, then help desk told me live games were excluded.
Same promo, two answers. I am tired of reading terms that move around after the fact.
Nobody should need three chats for one obvious answer

The welcome offer looked fine above the deposit box, then the active bonus page showed x45 wagering and a lower game contribution. Buffalo King counted less than I expected, conveniently after I had opted in not exactly confidence-building.

last Wednesday the lobby showed new games with bright badges, but half of them opened to a blank provider screen.

Reloading helped once, then failed again. Really polished stuff.

Honestly, that is such a daft way to handle a simple request.

KYC status stayed blank after upload.

No failed note, no approved note, just a grey spinner and an email saying 'we will review shortly'.

Shortly apparently means whenever 😑 maybe it is normal there, but it felt sloppy from my side

honestly, the support agent said payment team would update case #7522 within four hours.

Next morning, nothing.

Another agent said no timeframe was ever added.

So which answer was made up?

The site has that glossy look, but the account area feels half-finished. My £83 test deposit showed fine; everything after that felt like guesswork. I hate having to screenshot every step like it is homework

seriously, sunday afternoon the lobby showed new games with bright badges, but half of them opened to a blank provider screen. Reloading helped once, then failed again. Really polished stuff.

Chat put me in queue position 18, then disconnected right as I typed the ticket number #90866. When I rejoined, the next agent had no history and asked me to explain it all again Honestly exhausting 😑

A tiny £41 cashout should not need this much theatre.

First waiting for KYC, then pending, then Nick said the payment team had not even looked at it.

What exactly was I waiting for?

Ella answered my ticket #7534 with a cheerful paragraph that solved nothing. I asked about a frozen cashout, not how to reset my password. Felt like talking to a wall with emojis. small amount, yes, but the handling was weird enough to notice.

It was not one huge disaster, just a chain of irritating little misses: slow pages, vague labels, and support that talks in circles. By the end I was muttering at my screen Honestly exhausting.

before dinner the cashout button greyed out right after I chose debit card. Another method was shown, then disappeared too. I had a small win sitting there and zero clear way to move it.

after tea I used the contact form about a missing round. The email reply quoted the bonus rules instead, which was not even close. I honestly wondered if anyone read the message. The polite wording did not make the problem any less annoying.

Recently played listed games I had not opened and missed the one I was actually using. Maybe harmless, but it made the account history feel messy from the very first session. small amount, yes, but the handling was weird enough to notice

on 14 March the balance updated on desktop but not mobile for nearly half an hour

Support said refresh, as if I had not already worn out the button

Not ideal

Nobody should need three chats for one obvious answer

Chat put me in queue position 18, then disconnected right as I typed the ticket number #18439. When I rejoined, the next agent had no history and asked me to explain it all again. brilliant… another tiny rule discovered after the money left.

Big Bass Bonanza froze after a feature started. The round returned later, but the balance updated late enough to make me nervous. I hate when the game looks fine and the money page lags.

seriously, the login loop started after the SMS code. Code accepted, page refreshed, back to login. Did that three times before I could even sit down, then gave up because apparently patience is now a feature.

I reduced my limit and got no confirmation email, no clear start time, nothing. Just a small green banner that vanished before I could even screenshot it not exactly confidence-building.

First evening on the site and the boring basics already felt untidy: lobby lag, unclear cashier messages, and support answering around the question. Not angry, just unimpressed. No big speech from me, just fix the page before people pay.