Debt Guardians Avis 

1 425
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

When applying for help the surface I got was very satisfying got me through everything I needed to do. Customer service is 100 out 100. I would recommend any time where anyone needs to go through the... Voir plus

Noté 5 sur 5 étoiles

I can’t recommend Debbie, Neil and Chris enough! From the beginning I had somebody who I could talk to with instant reassurance about my situation. I would recommend the team to anyone who is struggli... Voir plus

Noté 5 sur 5 étoiles

Having been diagnosed with terminal illness and not in the position to work as before with a significant reduction in income, Debt Guardians came to my aid when I contacted them, and have been able t... Voir plus

Noté 5 sur 5 étoiles

5 stars for McKenzie at Guardian Debt Solutions I can’t thank McKenzie enough. I had some debts I just couldn’t pay and was so stressed about the whole thing. McKenzie helped me throughout... Voir plus

À propos de l'entreprise

  1. Service d'allégement de la dette

Informations provenant de diverses sources externes

Our vision & promise is to offer a safe place for people in debt to find help and support. Our services come without jargon. We are open, honest and helpful. We provide insolvency solutions to individuals throughout the UK; specialising in IVAs


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

1 k avis

5 étoiles
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4,9

Tous les avis

(1 425)

67 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Huge Thank you to Dan…..

Dan

Was super helpful & informative put my mind at ease, I was super stressed & worried & he was able reassure me.The support I got was impeccable.Thank you Dan for your outstanding customer services & support, thank you too debt guardians for helping through this…Highly recommend this company 10/10…

15 mai 2025
Noté 5 sur 5 étoiles

Aidon was great

Adon was great, helped me through everything and had a great tone which I could engage with.

8 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

From the very first phone call

From the very first phone call, Adon has been brilliant. Communicated everything so well at a difficult time for me. He showed compassion towards me, was professional in his explanation's. Truly appreciated

1 mai 2025
Noté 5 sur 5 étoiles

Saved my sanity

I had so much debt that I was drowning in it, debt guardians talked me through everything and we formulated a plan, they helped guide me through the complicated process of getting a IVA!

18 avril 2025
Noté 5 sur 5 étoiles

The assistance with my IVA was perfect…

The assistance with my IVA was perfect right from the start anything I didn’t understand was explained in any problems I had there was assistance at the end of the telephone.
Full marks to Debt Gardians that help me through this difficult time.

18 avril 2025
Noté 5 sur 5 étoiles

I Would recommend this Company to…

I would recommend this Company to everyone. The customer service was Excellent, they were very helpful, friendly, & professional, I must say a big thank-you to Neil & Martin for making my experience easy and stressless

20 mars 2025
Noté 5 sur 5 étoiles

Great experience

My experience with debt guardians is second to none very friendly People they made me feel comfortable about my situation and helped with every question I had I would recommend to anyone who needs a this kind of help

18 avril 2025
Noté 5 sur 5 étoiles

I was dubious about seeking help but…

I was dubious about seeking help but accepted the phone call and immediately they put me at ease and have been a pleasure to talk to very calming, fast responses and puts the client first above all else. The representative I dealt with was amazing and honest

11 avril 2025
Noté 1 sur 5 étoiles

Harassment

Harassment, unprofessionalism, and serious red flags.

I reached out to Debt Guardians out of desperation, as I’m really struggling financially and trying to keep up with my debts. I deeply regret ever making that inquiry. From the moment I submitted it, I was bombarded with nonstop calls and texts. The first few times they called, I was at work and couldn’t answer. When I tried calling them back, no one picked up. On one occasion, someone answered and said someone would call me back, of course, no one ever did.

What really shocked me was when someone tried to contact me on WhatsApp. That immediately raised huge red flags. What kind of legitimate financial service uses WhatsApp to contact vulnerable clients? It felt completely unprofessional and honestly, quite creepy. That’s when I started to get suspicious and decided to look them up.

What I found was disturbing. It appears they’re operating out of a call center, and the photo of their office looks more like a rundown factory. They have a reputation for manipulating and taking advantage of people who are already in financial distress. The reviews I read confirmed everything I feared, this company preys on the vulnerable. I feel incredibly lucky that I didn’t get sucked in any further. I will never make the mistake of contacting a company like this again without doing proper research.

To Debt Guardians: REMOVE my personal information from your system immediately. If you contact me again, I will report you to the relevant authorities without hesitation.

16 avril 2025
Avis spontané
Logo de Debt Guardians

Réponse de Debt Guardians

Dear Mr. Parkin,

We are sorry that your experience with our company has not been a positive one. However, I would like to address some of the points raised.


Use of WhatsApp
I see from one of the text messages you sent us that there was a misunderstanding regarding our offer to have a conversation over WhatsApp. Like many other financial and business organisations, we use a secure, text-only WhatsApp platform for communication with clients. It is not possible to make phone calls through this system. Many of the people we help feel more comfortable having an initial text-based conversation via WhatsApp.

Our Offices
We are situated in the Coppell Business Centre, a converted mill housing several businesses. While the exterior may not be the most visually appealing, the interior provides a comfortable and professional environment.

Call Centre
We are certainly not operating out of what could be described as a call centre. We are a small company, and our team only reaches out to individuals who have submitted an enquiry on our website. Unfortunately, we have been short-staffed this week due to illness and annual leave coinciding with the school holidays. We apologise if your call was not correctly answered when you phoned in.

Harassment
I have reviewed the text conversation with my colleague Debbie, in which she was explaining the difficulties she had in connecting to your phone. I also see the messages you sent us, repeatedly requesting a call.

Debbie’s final outbound message was: "I have tried ringing you several times but can’t get through. If it’s easier, we can chat via WhatsApp, or you can ring me directly on the number I texted to you earlier."

There were no further attempts to contact you.

We sincerely apologise for what appears to have been a telecommunications failure and a misunderstanding regarding our use of WhatsApp.

I'll review the language we use when inviting a client to use this platform.

I'm sorry we didn't get the chance to speak to you, but hope you find a suitable solution, I wish you the best for the future.

Regards
Peter Kelly
Director.

Noté 5 sur 5 étoiles

Debt Guardians saved us !!!

Debt Guardians haven helped us in a time of need. Our case was very complex and have been rejected by others before. Debbie and Neil have manged to find the wright solutions for us and persevierd till the end to make sure our IVA gets accepted.
To be able to breathe again after a long and stressful period is an amazing feeling and it's all thank to this amazing team.

Strongly recommend.

Thenk you Debbie and Neil

15 avril 2025
Noté 5 sur 5 étoiles

We can’t thank Debt Guardians enough

We can’t thank Debt Guardians enough for their support in helping us implement our IVA. From the very beginning, they were brilliant—understanding our worries, explaining every step clearly, and guiding us through what was a very tricky situation.

Their professionalism and empathy made all the difference. Special thanks to Debbie and Neil, who were incredibly patient, knowledgeable, and supportive throughout the entire process. We truly felt heard and reassured during every conversation.

If you're struggling and need a way forward, we wholeheartedly recommend Debt Guardians. Their service is outstanding.

15 avril 2025

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