Decathlon Sports India Avis 85

The order is supposed to come on the given date but the time is lagging from morning its been evening when the order is out for delivery i am waiting for so long and the order is not here with me the delivery service is worst considered

Sir/madam
I want to raise a complaint against delivery boy who had come to take return parcel. He denied to come upstairs to collect parcel and demanded us to come down and was rude to my mother.
He took parcel for return and then showed it as delivery failed. When I complained against this issue with decathlon store delivery person called me again next day for some otp and this time he was very rude and threatened me saying will come to your place and show you also used foul language.
I seriously regret using your online shopping app . As I have always had great experience at your store.
Kindly look into this matter.

Thanks and regards
Raisabano shaikh

I was at the outlet at Select City Walk, Saket, New Delhi on 14th Feb., and was helped by Ms. Sangeeta in the swim wear section and by Mr. Hardik in the billing section, in the most professional and pleasing manner. They were pleasant, served with a smile, helped me out and answered all my queries.
Kindly, convey my compliments to them for their exemplary behaviour and service.
I briefly asked about the trial rooms to others, they too were very polite but my interaction with them was quite momentary.
Thank you.

They have a diplomatic warranty policy got a shoe with a warranty period of 2 years but the sole got torn within that period when it tried to claim, they said warranty applicable only for the failure of adhesives not if sole got eroded. I wanted to post the photographs but no options here.

Very worst experience I faced in the Wakad, Pune store. They forced me to pay the full MRP amount without any discounts just because I returned the badminton racket. They charged for more badminton rackets which I never wanted to purchase. Never buy a product from decathlon. Not recommended at all.

Online order placed on 27 October for delivery on 30 Oct was not made. Revised delivery dates also not met and I am still waiting for delivery. Their helpline is pathetic and always hangs up because of " technical problems".

Decathlon Dont Accept Our Warranty Claim.

They saw you that they give you a 2 year warranty. You are happyly purchase item. And when its time to claim warranty they rise their hand and say many of reason.
.
So my recommendes : dont buy any of product. They make you fool for warranty

The daylight robbers. Never ever order anything online.
I recently ordered six items from Decathlon, but only received five. When I contacted customer service to report the missing item, I was shocked by their response. Instead of investigating the issue, they accused me of lying, insisting that all six items were packed correctly. They asked me to provide proof through videos and images, which I understand. However, I believe that they should also provide evidence on their end, such as a video of the packing process showing all six items. This experience has been incredibly frustrating, and as a loyal customer, I expected better treatment. I hope Decathlon takes this issue seriously and resolves it fairly.

Pathetic service. ORDER ID 2326821587 They sell online on the pretext that it is easy to return but once you ask them for return then they wont pick up. Customer care executives are extremely rude, specially Mr. rajat. n They mentally harass you. Seems Decathlon trains them like that. I am returning all the unused products even if they are of use to me. WILL NEVER BUY FROM THEM.

Almost good in my experience, great quality sports items,Iam glade to visit decathlon 💓

Bakwas after sales service - In six month Rs 1800 shoe bought and in six month sole of shoe not able to take load and toe portion gayab.

M: 9930750957

Firstly i am unable to find my stuff and then there is a girl named "manya paliwal"
Who helped me to find my things and helped me more to guide me more about it.
Special thanks to her
Decathlon + their staff (MANYA PALIWAL) 👍🏻🧿

Greetings!
We purchased a Decathlon bicycle from the Decathlon Subhashnagar store. We wanted to take that home with us and get the billing done. We were told by the sales representative Mr Shubham that the bicycle would be dismantled in 10 mins to enable us to carry that in our car. We requested Mr Shubham to have the same dismantled and that we would come back after half an hour and pick it up. However, when we came back after approximately 1 hour the bicycle was still intact and was not dismantled, only the front wheel was to be dismantled. We were told to carry the bicycle in intact form where we were travelling in a hatchback. The representatives at the counter were also turning a deaf ear to our needs. After telling them twice or thrice as well no one was ready to assist us. Why are they so frustrated only you may know. We had a tough time fitting the bicycle in our car and if anything happens to the product before we reach home then who would take the responsibility? This is too disheartening. The level of the services provided was poorer than a local hawker selling the products on the streets. The bill amount was around 11k and when someone buys a product, there are emotions attached to it. I hope we will be able to manage to take the bicycle home without any scratches or complications. But if only Mr Shubham and his associates at the billing counter and around the exit area were a little cautious towards the customer's needs our experience would have been a wow experience. I hope your team understands that and trains your sales representatives to be more attentive towards your customer's needs or else we don't mind promoting your brand as a Roadside hawker's brand if this is the level of training that you are providing to your team and this is the level of services that they are providing your customers.
Good luck!
Regards,
Manisha

I recently purchased a bike from Decathlon's warehouse, and let me tell you, it's been nothing short of a nightmare. 🚲💔 After encountering significant quality issues with the bike, I followed Decathlon's return policy to the letter. However, my return request was flat-out denied, leaving me feeling defeated and utterly disappointed.

It's clear as day that Decathlon's policies and procedures are heavily skewed in favor of the company, at the expense of customer satisfaction. This whole ordeal has not only cost me financially and caused a ton of inconvenience, but it's also left me feeling completely disheartened and disillusioned with Decathlon as a brand.

And let's talk about accountability... or rather, the lack thereof! Decathlon's customer service reps showed zero accountability or professionalism throughout this entire mess, which only made things worse.

This review is for Decathalon India-I wish I should have read the reviews before placing the order. I have ordered a pilate gym mat on 30th of dec and it should be delivered by 31st. It is still not here and I suppose it will not arrive anytime soon.
Update: until 09th Jan they failed to give any update regarding the product. I have to cancel it on 9th. Now I'm waiting to get any update on refund.

I ordered a pair of golf shoes on 16th of December , vide order number 1711317 the shoes were supplied on 19th December, the shoes were worn on 20th December, the spikes and sole started falling apart after only a single days usage, this was taken up with customer care, however they without applying their mind , siting untenable reasons rejected the request for replacement or refund.

I have ordered number of items for my personal usage in the last six to seven months costing several thousands like Golf clubs kit, golf bag, golf cart, golf balls, golf shoes, additional putters, fairway drivers, tees and gloves etc, however this transaction has left me thoroughly disappointed with their customer service.

I don't know whether this is a problem with decathlon india or decathlon express Avenue Chennai, my first experience of ordering my trampoline to be picked has been a disaster. Supposed to pick it up on 24th dec from the store as per decathlon, thinking that it will reach earlier, today is 29th,only now it has reached the decathlon express Avenue store , I have called decathlon express Avenue 20 times (no exaggeration, probably it is even more) so far, one one has picked up the phone, called online customer service number, standard answer, it will reach the store in 48 hours.... sorry decathlon, shopping with you online has been a terrible experience, don't think will recommend decathlon again..

Even if they have a genuine reason for the delay, at least don't order or pickup from decathlon express Avenue, they won't pickup your call

When I gave a bad review for their delivery in their decathlon.in website, they conveniently, forgot or didn't publish. Look at that...I have no problem with product, it is great but if you are ordering something and picking, watch out for decathlon express Avenue, they will not pickup any calls

never experienced these type of useless customer care, when we order online then installation we sent other places, i ordered 2 cycles via online , two wheels are missing, also installation they informed me sent their nearest outlet??? when we asking the missing parts they send us the feed back survey for review
I never recommended decathlon in my life, so why you open online order, installation we need to send your out let? So please close your online website

I did servicing for my Road Bike RC 120 Yesterday from Decathlon Wagholi, Pune. Technician Shohrat well serviced my bike quickly in emergency with the help of new young technician Umesh B. During the process got tremendous support by BIPIN UNDRE. Thank you so much!!!