DeckHead UK Avis 

87
TrustScore 4 sur 5

4,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Maz & Martin are amazing people! So welcoming and friendly! Always up for a chat aswell as having great items in store! Super happy with all the purchases I’ve made! I’ve become a regular in their st... Voir plus

Noté 2 sur 5 étoiles

Ordered an ascended heroes bundle, item arrived however packaging not the best but not an issue as I opened it but worth noting for any sealed collectors. My main gripe is communication is poor, any m... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Best service, I ordered as a regular so avoided the hyped prices from other places, big respect for this service as they could easily be like the rest. Items sent and really well packaged. communicati... Voir plus

Noté 5 sur 5 étoiles

After years of collecting, I have always struggled to find a company that tailors my collection! Nothing is too big of an ask from Mart&Maz and even if something isn’t stocked they will endeavour to s... Voir plus

À propos de l'entreprise

  1. Magasin de cartes de collection

Écrit par l'entreprise

Collectibles, Trading Cards and merch all at Great prices!


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

87 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 80 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,0

Tous les avis

(87)

17 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Deckhead UK a must go to shop!

Maz & Martin are amazing people! So welcoming and friendly! Always up for a chat aswell as having great items in store! Super happy with all the purchases I’ve made! I’ve become a regular in their store!
Keep it up guys! You’re doing amazing! 🤩🤩🤩

16 juillet 2026
Noté 5 sur 5 étoiles

Amazing place

Great company, amazing prices and very helpful staff. 5 star from me ⭐️⭐️⭐️⭐️⭐️

8 juin 2026
Noté 1 sur 5 étoiles

Order #1145 – Missing packs and tampered product

I recently ordered two Pokemon Terastal Festival Booster Boxes (Japanese High Class) from DeckCheck. Upon arrival, I discovered a major issue: one box was missing 2 packs (8 packs instead of 10).

​As a collector and YouTube content creator, I was filming an unboxing video at the time, so the discrepancy is captured on camera. Not only was the box short, but the "hit" rates were completely inconsistent with a factory-sealed Japanese High Class box (which has guaranteed pull rates). This strongly suggests the product was searched or tampered with before being sent.

​Extremely disappointed with the lack of quality control and the integrity of the product. I have reached out for a resolution and am waiting for a response, but based on this experience, I cannot recommend buying sealed products here if you are a serious collector.

11 mai 2026
Avis spontané
Logo de DeckHead UK

Réponse de DeckHead UK

Hi,

Sorry to hear this however i think you have reviewed the wrong company. You mentioned DeckCheck. We are DeckHeadUK , deckcheck are a completely different company and not associated with us.

Thanks

Maz
DeckHeadUK

Noté 2 sur 5 étoiles

Ordered an ascended heroes bundle

Ordered an ascended heroes bundle, item arrived however packaging not the best but not an issue as I opened it but worth noting for any sealed collectors. My main gripe is communication is poor, any messages or emails are ignored, almost as if you are classed as a scalper or a nuisance. Doesn’t take long to write a reply no matter how busy you may be, just some advice that customer service goes along way!

24 avril 2026
Logo de DeckHead UK

Réponse de DeckHead UK

Apologies for the lack of response to emails. We are a 2 man team working through preorders as fast as we can.

Your email was sent the day before release and we did choose to prioritise us both working through packing orders as fast as we could instead of one working emails and just one of us packing and us missing the collection cut off by the courier.

We can only apologise for your parcel not being well packaged and have already taken the step towards ordering double walled boxes if we decide to sell any future preorders on our website.

We appreciate the feedback Matt.

Maz
DeckHeadUK

Noté 1 sur 5 étoiles

Never fulfil orders.

Never fulfil orders.

Had last two orders cancelled, no apologies, no explanation. Probably to scalp.

Save your money and instead of giving these guys a free loan buy elsewhere.

24 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Fantastic!!!

I had never ordered from DeckHeaduk.com before, and I was pleasantly suprise by the quickness of deliver and packaging. I will 1000% be purchasing my Tcg from them again!!!! Thank youuuuu

15 janvier 2026
Noté 5 sur 5 étoiles

Best service

Best service, I ordered as a regular so avoided the hyped prices from other places, big respect for this service as they could easily be like the rest. Items sent and really well packaged. communication was clear and responsive when asking questions and i was fully made aware of nationwide delay. I will definitely be buying from them in the future.

8 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Top service

Top service, items sent as promised and really well packaged, communication was clear and responsive when asking for an update on my order, will deffo be returning for future purchases.

1 septembre 2025
Noté 1 sur 5 étoiles

Cancellation, or overpriced product

This shop overcharges for almost all of its items, the ones they don't overcharge for they do pre-orders on and then cancel people. Now, i use discord pings to help me get product that is hard to obtain - this retailer genuinely thinks they can stop this by cancelling all orders hit through discord notifications. You cannot stop it, whether its discord, reddit, facebook...people aren't just going to organically stumble across your website and find hyped products in stock hours after its been loaded. Waste of time, money and effort. You won't find anything at this shop that you can't find elsewhere for cheaper, and with less hassle. AVOID.

1 août 2025
Avis spontané
Logo de DeckHead UK

Réponse de DeckHead UK

Hi Darren,

Thank you for sharing your thoughts with us. We completely understand your frustration. To protect genuine customers, we’ve introduced bot-blocking software on our website. This system also impacts orders placed via shared or notified links, which are automatically cancelled and refunded.

Our focus is on supporting our regular customers and growing our website steadily and organically. We’re not aiming to rush growth, and will always prioritise loyal customers over automated users.

That said, we do welcome new customers with every release, and they can place orders by reaching out to us directly through our social channels. In the future, when demand for Pokémon products is less intense, we’ll look at making retail prices available to everyone directly through the website.

We also appreciate your review — it highlights areas where we can further improve our system so that bot blocked orders are prevented before checkout.

Thanks again for your feedback and understanding.

Best regards,

Maz

Noté 5 sur 5 étoiles

Recommend

Products arrived well packed and the prices were reasonable. Would recommend

21 juillet 2025
Logo de DeckHead UK

Réponse de DeckHead UK

Hi Sarah, we really appreciate the review. Hope you got some great hits!

Maz
DeckHeadUK

Noté 1 sur 5 étoiles

My pokemon box was bent and ripped

My pokemon box was bent and ripped, evri threw it over my fence and that could be the cause

19 juillet 2025
Logo de DeckHead UK

Réponse de DeckHead UK

Hi Jonathan, I'm so sorry to hear this. We would have loved for you to have reached out to us before deciding to leave us a 1 star review for something out of our control. We pride ourselves on good customer service and would have offered a return and replacement straight away. If you do want to discuss this issue further please feel free to drop us a email at hello@deckheaduk.com . Thanks, Maz

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