Decking Supplies Avis 

Great transaction, arrived promptly, product worked perfectly.

Good value for money and excellent customer service support. Delivered promptly from Scotland to Worcestershire.

If you order from this company and want to contact them call Shawfield timber which is the same company. I made an order last week and it said that it would be delivered 3 days after dispatch. I had received my dispatch note but it had then been a week since and I thought “I’ll just follow this up”, there was no answer at all to email or voicemail so I instantly thought ‘scam’, I did a deep search and called shawfield timber which I was answered straight away on the phone and updated. It’s not a scam just poor crossover of companies.

Unfortunately the courier lost my parcel, but Decking Supplies sent a new one out straight away. Brilliant customer service.

Prompt delivery item was great to cover damage to our decking, reasonably priced

Selected decking & ordered shipped efficiently, ordered some additional clips all delivered on time

Delivery on time and tip quality materials

What you get does not look like their web image

I ordered some Pine Square Spindle to replace some broken ones the image on the website showed a nice natural woodgrain color a perfect match for my job what arrived was a inferior finish with a multitude of diffrent colors mostly green and brown they said its the preservative that they apply shame this was not disclosed on the website and why put an image very different to what you are selling

It was a small order of just 8 decking lengths. You placed delivery with "DX". Took 3 weeks to arrive. Somehow on your first attempt my order got lost in the delivery system. On the second attempt only 5 of the eight boards ordered actually arrived to my house. (Although the final 3 boards arrived the following day). Other than that .... all OK

My screws have not been delivered. Despite two further telephone messages left on the answer phone, nobody has been bothered to get back to me. Terrible customer service!!!

Delivered within 5 days. And the quality of the deck boards is amazing. Really pleased with the items delivered. No warp or bow or damaged boards even the 4.8m lengths were perfect.

I still haven’t received the delivery date

2nd time I’ve used them very nice wood looking great

First class service and the goods arrived in perfect condition. It is great to find a company who continues to be happy to supply customers in Northern Ireland.

The decking was as ordered and delivered except the decking screws I’m still waiting for them
The items were paid for in full but no screws
The driver said they would be delivered overnight still waiting

Straightforward transaction and quick delivery.
Good quality product and good price...very pleased.

Whole process through from order to delivery was an easy and no issues. Product arrived well packed and in excellent condition.

I was desperate for the size I needed and you had it at a good price but your service was unbelievable and brilliant from order to delivery I would recommend you every time …. Just a shame you could not supply the fencing I needed. Thankyou