DediOutlet Network Services Avis 

28
TrustScore 2 sur 5

1,8

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Lisez les avis des autres

Noté 1 sur 5 étoiles

This site is getting close by weeks/days in random time My server is stopped and I cant re-run it , I lost all data all customers and I dont know what I can do Support never response in our tic... Voir plus

Noté 1 sur 5 étoiles

I don't know where to begin. First, I cancelled a server and they still charged me monthly for it. Second, I bought 2 servers and they were left on PENDING for 1 month straight and cou... Voir plus

Noté 5 sur 5 étoiles

Since last year's Black Friday, we have been with them. Aaron has given us unique solutions and has the best understanding of our business demands. We make use of their very performant E5-2680 v2... Voir plus

Noté 1 sur 5 étoiles

It's a scam. The servers stopped working 10 days ago. I opened 4 tickets and haven't received a response. I still have no access, no response.

À propos de l'entreprise

  1. Fournisseur d'accès Internet

Informations provenant de diverses sources externes

Providing Affordable Dedicated Network Solutions Across The Globe. Dedicated Servers, Colocation, VPSs, and more!


Coordonnées de contact

1,8

Bas

TrustScore 2 sur 5

28 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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1,8

Tous les avis

(28)

6 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Most incompetent provider ever, googling for solutions with a problem from my server!

I rented a dedicated server about 6 months ago and at the beginning it wasn't really any issues.
in around 6 months period i had total of 12 hours downtime.

At the beginning i encountered few downtimes but that was due their network being compromised and it can happend sometimes and the owner promise they will upgrade their infrastructure to fix this issue.
After few months after, my server lost power and rebooted. The owner replied back that they will fix this issue but the same issue occured again however their provided reason at that time was because their UPS malfunctioned.
Few more downtimes after that incident, they said, fire department told them to shutdown their power, while their electricity provider had an occuring issues beyond their help. Excuses keep piling on and its almost as if they dont even have UPS.

Last year october and november my server started to randomely reboot with seemlingly no explanation. I hired sysadmin and they couldnt find an issue. They suggested this could be a hardware issue. Due to the hardware parts it would take provider months before the provider can replace all the hardwares so i had to wait.
And waiting i did, and until when the day finally arrived. From all my exchanges with this company, ive only talked with the actual owner. This seems to be really a one man show. Worst is that this owner is incompetent.

So we went through with the server swap, changing ssd to the new server hardware. However issue occured with the new hardware enviroment not recognizing my ssd partitions. Sysadmin couldnt do much in rescue mode as they cant gain the error logs which dracut provided in the failure mode.
The issue is that the dracut log is generated in a volatile disk path so ifwe rebooted the logs would be gone.

The owner had significant issues where the server didnt recognize the flash drives so we couldnt export the logs.
This was a 24 hours conversation exchange. We litterally end up googling. Even the owner was googling and asking if a centos forum post could be the solution.

I asked if they can setup a KVM so my sysadmin can access the dracut logs.
24 hours after, the owner still has problem setting up kvm.
That was my last patience with this provider. I told him to change back to the old server hardware and the server was online again. I ordered a new server from a different provider(reliablehostingservices.net) and did rsync and terminated my server with dedioutlet.

The sheer amount of incompetence is just baffling. Owner googling for solution, trying to ask his "developer" on how to fix kvm setup to no avail.

19 février 2021
Avis spontané
Logo de DediOutlet Network Services

Réponse de DediOutlet Network Services

Hello,

I'm sorry to see that you've changed your opinion on our services since the 5 star review that you submitted to this page previously, still shown below.

And off the bat, I'd like to point out that you had your service for 11 months as of today, not 6.

We apparantly have different perspectives on the most recent situation that you mentioned, but to each their own. I would like to clarify a few things that you mentioned in your review. DediOutlet could easily be described as a small business. As the owner, I have most of the interactions with our clients. I have two other part-time employees who are typically more involved with development or deployment, while I handle customer issues and requests.

Over the last year, we have had a handful of momentary outages, and one or two extended outages, in our facility. Some occurances were preventable by us, and others were out of our control. We do indeed have UPSs, though one has had a few issues this year and is slated to be replaced. Either way, we have been very forthcoming about these situations through announcements and Twitter, and have laid out plans to prevent problems like this from ever happening again: https://dedioutlet.com/secure/index.php?rp=/announcements/7/Changes-and-Improvements.html

As for the server swap situation, that was absolutely a mess. I admittedly had not encountered a problem like that before, and I absolutely used Google to see if there was a solution. I'm not sure how else you expected me to gather information on a problem that I had not seen before, and that was obviously not common. As for the KVM system, I had mentioned to you at the time that our client KVM system was still under development and was not compatible with all systems yet. Regardless I tried to have my developer configure it on the fly for you, with no luck unfortunately.

You may see me as incompetent, but at least I am dedicated enough to work with you for 10 continuous hours to try to resolve the issue caused by the unnecessary hardware swap.

All that being said, I am sincerely sorry that you were this unhappy with the services that you were provided with. Though I would have preferred these grievences had been hashed out in private, I do appreciate your feedback, and will make sure that everything you mentioned is considered in our improvement plans.

Regards,
Aaron

Noté 5 sur 5 étoiles

Good service

i have a dedicated server for about a year, the uptime is very good, the network speed is really good and the support is fantastic 100% recommended

22 octobre 2020
Avis spontané
Noté 5 sur 5 étoiles

The systems are excellent

The systems are excellent, reliable & efficient, been using the services for a long time now and on top of everything the customer service is outstanding, answering back on tickets is very fast and the things are done issues resolved in a lightning speed,have used many other services but would highly recommend DediOutlet Network Services,undoubtedly they are the best in this business thoroughly professional.

6 mai 2020
Avis spontané
Noté 5 sur 5 étoiles

A+ Amazing hardware and support

Such a great host, The Owner Aaron is very very helpful and kind. He got back to me about hosting questions in a matter of hours. Servers are of the best quality and are very cheap.

Nothing but good things about DediOutlet.

29 avril 2020
Avis spontané
Noté 5 sur 5 étoiles

We have been with this awesome service…

We have been with this awesome service provider DediOutlet for many many months. I have resold many of their units to my customers who are also more then satisfied with the service. Aaron has done a perfect job at answering all of my questions.

Recommend everyone that's looking for something to try them out, you wont regret it!

12 mars 2020
Avis spontané
Noté 5 sur 5 étoiles

I have been using this company for…

I have been using this company for almost 8 months now and have found it to be such a good value I ended up moving 2 of my other servers from another company here a few month after. The servers are top notch, port speeds are blazing fast and support has always been very quick.

Aaron (the owner) has always been there anytime I needed anything and has been in the data center/server business for quite awhile (did some research prior to signing up and found some old server ads of his on a few different forums with good reviews).

He has always been very accommodating and I highly recommend them if you are in the market.

7 mars 2020
Avis spontané
Noté 5 sur 5 étoiles

Fantastic company

Fantastic customer support, Amazing customer service and blazing fast servers. Aaron is very knowledgable, personable and professional. Even with a full schedule his response time is quick.

A++++

4 mars 2020
Avis spontané

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