Deporvillage Avis 

DO NOT BUY FROM THIS COMPANY. This is my second negative review this week on the same topic. I ordered trainers which were late. They were the wrong size. I ordered a courier through them who didn't show up. I now cannot get contact with anyone to rearrange. I am writing again as the company responded to my first negative review saying they would deal with it. They have not and I suspect they just say this to pretend to trust pilot readers that they are legitimate. I am now considering consumer rights action and also the police. I am a trained criminal barrister who will have no hesitation taking these steps if the company does not rectify this as soon as possible.

Absolutely terrible experience with Deporvillage. I would strongly advise anyone thinking of ordering from this site to think twice.
First of all, there is virtually no communication available. When something goes wrong, there is no proper way to reach them. No real customer support, no response when you try to get help, and you’re left completely in the dark about your order.
The delivery service is astonishingly bad. What should be a simple online purchase turned into a frustrating waiting game with no updates, no clear tracking information, and no accountability from the company.
It’s unbelievable that a company operating online can provide such poor customer service and still expect people to trust them with their money.
After this experience, I will never order from this site again, and I strongly recommend others avoid it as well if they value their time, money, and peace of mind.

Backs of Solomon speed cross trainers broke down, spoke to Solomon directly they said warranty were felt with through the retailer and apologised for the product! Went to deporvillage and was fobbed off. Won’t buy from here again

The worst customer service that I have ever had. I requested a return for an expensive cycling jacket that I purchased. Depor Village organised a courier, who collected the item as planned. Months passed and Depor Village then tried to claim that their courier didn't collect the parcel, even though they were recorded on my building CCTV. No refund. No apology. They are absolute crooks.

Ordered a ski helmet which was advertised and shown as Matt Black. Item arrived in a gloss finish and damaged. Tried to contact the seller who initially responded requesting photo evidence. This was sent over a week ago asking for resolution/refund. Seller has now gone quiet with no contact. Web chat is non existent with no response. Customer service on this matter has been atrocious and remains unresolved

OK let's start with the positive. The item was a good price and delivered quickly. Unfortunately was wrong size so had to return. Its all downhill from here.
Arranged for the return to be collected on 30th December. It wasn't collected. The chat system on the website gets me ro position 1 then resets. Emails state 24 hour response but I've not had one thats not taken at least 3 days. After 15 emails (yes I've counted) the item finally got collected on 13th Feb. The original return said 8-12 days for refund from collection. An email today says up to 45 days. So by the time I get my refund it will be 2 months overdue.
I've asked to raise a complaint and asked several questions, all of which have been blatantly ignored.
Absolutely terrible service. Would never recommend.

No communication, terrible service, late delivery.

Absolutely no way to communicate with this company - no answers to emails or online form, Web Chat automatically times out and no way to call. Appalling customer service. My order arrived over a week late and the dispatch email was full of lies. Will not order again - feel I got completely scammed.

Fully concur with other bad reviews. My product never arrived. No means to speak to customer service. No replies to their customer contact emails. Not fit for purpose. A slightly cheaper price for a product is a false economy. Buy from Amazon instead.

Ordered Oakley Helmet and Goggles both arrived perfect, no problems at all. Delivery took a little longer but it’s worth the wait as you do get them cheaper on this site. Would recommend just be patient

No delivery. Refused to answer emails, had to go through PayPal to get a refund in upto 90 days. I cant afford another coat until I get that refunded so im stuck without a warm one

Never again!
Impossible to deal with their customer support. They try to manipulate you and avoid any refund.
Please pay with PayPal if ordering from this site or avoid it at any cost

waiting 4 weeks for a refund after an expensive charge to retrun items, do not use this company

HANDLA ALDRIG HOS DETTA FÖRETAG!!!!
Har försökt få kontakt med någon att prata med, det enda som finns är AI där man inte får något svar på den hjälp man behöver. Vågar inte utföra min retur utan att jag fått det beviljat av företaget eftersom jag måste stå för returkostnaden själv (55 euro) Nu sitter jag här med ett par skor för 130 euro som jag inte kan använda.

Extremely poor communication-I sent a return and it got sent back to me without a reason. I rearrange another collection but that has not happened. This is now 3 weeks. Stay well away from this business

Do not buy from this site!!! The .com site might be authentic but this one is a con. Never received my item from them and they won’t refund me, they just ignore emails and try and fob you off. Please don’t buy from them or if you do use PayPal

I bought from UK but the products are shipped from Spain. The item I purchased came with a EU charger instead of UK socket. I contacted the customer service and they told me that the Compex always comes with a EU socket, which is not true.

I placed a sizeable (£450) order 4 weeks ago. I got a few emails saying my order was delayed being dispatched with later and later delivery dates. The last delivery date given was over a week ago with no further updates. I started contacting DeporVillage over a week ago by their website messaging system and Livechat. I have received no responses to multiple messages and sat on their livechat for hours with no response. I have even tried looking for phone numbers on line and tried several to contact DeporVillage directly without success. This is so frustrating. The service has been terrible and I don't know where my order is, when I will get it and DeporVillage are not responding to any of their contact options. I am so dissappointed.

Purchased a cycling top which was way too small. First really disappointed that for UK purchasers you will have to pay a significant fee to return. But worse they are completely uncontactable and unresponsive and have just failed to pick up the item. As it stands I have no recourse to return the item and get a refund. Do not do business with this retailer…

No compréis en esta tienda,engañan a la gente,ponen exprés 24h y es mentira llevo una semana esperando un paquete y no puede ponerte en contacto con ellos,solo por vía email y te contestan siempre lo mismo,que se pondrán en contacto con la empresa de transporte y te contestarán,no ha manera de hablar con ellos…

Do not order from this site in the UK. Unfortunately if there is any problem with your order, as I have had, they are very difficult to contact. They delay sorting out problems. 3 months on from my faulty product I am still battling to get it sorted out.