I am giving DermalMD a 5 star rating for what started out with a situation in the shipment department was made to be a very satisfying experience. Many thanks to Joshua G., the CEO of DermalMD, who we... Voir plus
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I have now purchased several products from DermalMD. All of them were top-notch! I’ve found the best results with the Blemish Serum, the Under Eye Treatment, and the Varicose Veins Serum, but everythi... Voir plus
L'entreprise a répondu
Best product line out there. I don't usually leave reviews, but these work exceptionally well. They have a fascinating method of creating hybrid serums with cream base which is great as a delivery sys... Voir plus
The products are the best on market today but most their problems arise from customer service problems. I give them five stars still because I pay for good product. They answer in 24-48 hours which is... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Clinique dermatologique
- aussi dans
- Pharmacie
Informations provenant de diverses sources externes
At DermalMD, we have one vision – to make products that actually work using natural and affordable ingredients. Our team of chemists has worked tirelessly to develop products that fulfill this vision. Our line of products was originally developed by chemists and others who had dermatology backgrounds. We all had skin conditions, or similiar problems. Us chemists realized that most products just don’t work, and being that we excel in chemistry we were motivated to make products that cure common ailments like rosacea, psoriasis and acne. Unlike the plethora of products on the market today that are seemingly high end but with cheap and ineffective ingredients, the DermalMD line of products contains only the best beauty serums and treatments that provide real results from all-natural inputs.
Coordonnées de contact
Etats-Unis
- dermalmd.com
4,6
Excellent
32 avis
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No effect on under eyes puffiness
No effect on under eyes puffiness. I gave it a try for several months and there is nothing this product does that show any improvement on any facial issues. Complete waste of money
22 décembre 2022
Avis spontané
Réponse de Dermalmd
Hi , thank you for sharing this, and I’m genuinely sorry it didn’t deliver the improvement you were hoping for, especially after using it for several months. That’s frustrating, and we don’t want anyone to feel like they wasted money.
Under-eye puffiness can have a few different causes, so results can vary a lot from person to person. If you’re open to it, we’d like to help you figure out the best next step based on your experience. Please email support@dermalmd.com
with the name/email used on the order
A Nightmare Online Shopping Experience
I am writing to express my disappointment with my recent purchase of the DermalMD acne serum. The payment methods offered by the company seem to be primitive and non-professional, which is a major concern for any customer. Furthermore, the lack of confirmation of delivery address and the vague mention of a money-back guarantee and cancellation policy is unacceptable. To make matters worse, I have not received a response to my emails from 20 days ago, which is unacceptable customer service.
The presence of fake profiles, such as "Jamy Kristen," on "disqus" website, posting positive reviews on the internet only adds to my dissatisfaction with the company. It raises questions about the authenticity of the product and the company's integrity.
I hope that my complaint will bring attention to these issues and that the company will take steps to address them. Customers deserve to have a positive and professional experience when making a purchase, and it seems that DermalMD has fallen short in this regard.
8 janvier 2023
Avis spontané
Réponse de Dermalmd
I’m sorry this was your experience. If our checkout options felt unprofessional, if policies weren’t clear, and especially if you didn’t get a reply to emails for 20 days, that’s on us, and it’s not the standard we want for anyone.
Since this review, we’ve revamped the website and the entire customer support process to make checkout clearer and more “white glove,” including: clearer policy visibility (money-back + cancellations), improved address confirmation/verification prompts, and tighter support monitoring so customers get timely help. We now monitor support@dermalmd.com
closely and often respond within the hour during business hours.
We also take the concern about “fake profiles” seriously. We do not create or pay for fake reviews, and if you can send the links or screenshots to support@dermalmd.com
, we’ll investigate and take the appropriate steps (including reporting anything inauthentic on third-party platforms).
Finally, based on our internal notes we believe this was previously handled and resolved, but we want to make sure you’re fully taken care of. Please email support@dermalmd.com
with your name and the email/phone used for the order so we can confirm the resolution (or fix anything still outstanding) right away.
Its the wild wild west out there in the internet world, a lot of unapproved profiles and posts that we did not do and we are chemists and clinical professionals simply making the best quality serums that exsist.
Buying this product was a waste of…
Buying this product was a waste of money & time. Instead of moistening my skin, it actually dried it out and had it feeling rough. It also made my eyes burn after use. Unfortunately, I received not one positive result from using it and returned it for a refund.
4 janvier 2023
Avis spontané
Réponse de Dermalmd
Our serum is not intended for in the eye area. If any product gets too close to the eyes, it can cause usually mild irritation. If this happens, we recommend discontinuing use and rinsing thoroughly, and if irritation persists, checking with a medical professional.
I do appreciate you giving it a fair try, and I’m glad you were able to return it for a refund. If there’s anything still outstanding with your return, please email support@dermalmd.com
and we’ll take care of it quickly.
A spammy company
Can't speak to their products but as a company they do not come off as reputable or trustworthy. They keep spamming my blog comments promoting their product, and when I politely asked them to stop, they left my message on read and kept up with their spammy tactics. If a company has to resort to shady promotional tactics to sell their products....well, that says a lot.
22 juin 2022
Réponse de Dermalmd
Thank you for sharing your experience! 🌟 We are deeply committed to promoting our products responsibly, and we’re sorry to hear about any inconvenience this may have caused. While we carefully manage our own promotions, we understand that we can’t control the actions of others online, and sometimes outside parties may share content or comments without our authorization. Please know that we’re dedicated to upholding high standards in all of our engagements.
Your feedback is invaluable in helping us improve, and we’re here to address any additional concerns you may have. Thank you for giving us the opportunity to grow and connect with our community in the best way possible! 💖
This is, by far, the BEST skincare products
This is, by far, the BEST skincare product I've used! There was a noticeable difference in my skin in just three days; it was softer, brighter, and smoother in appearance. I highly recommend this product!
23 novembre 2021
Avis spontané
Shady company not giving full refunds…
Shady company not giving full refunds as advertised. Will only give partial refund if not satisfied so please do a chargeback so they don't cheat you like me.
27 mai 2021
Avis spontané
I love the DermalMD products
I love DermalMD products, especially the skin care products. My skin feels and looks so much better. I just wish there were discounts for returning customers.
23 avril 2021
Avis spontané
Been using them for 5 years now
Been using them for 5 years now. At first results took awhile but after consistent use really works
16 avril 2021
Avis spontané
Gym gave me stretch marks all over my…
Gym gave me stretch marks all over my shoulder then I used dermalmd stretch mark serum. And mindboggling results
20 juin 2019
Avis spontané
Been using their cellulite treatment…
Been using their cellulite treatment for the second time and it works like a charm. it takes time to see initial effects but it’s well worth for the price
1 novembre 2018
Avis spontané
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