dermatics.in Avis 

he order Order #218538 arrived the destination town on may 23rd and it was not delivered to me till date. You have no idea regarding the matter and your delivery partner did not contacted me. You cannot either know the whereabouts of parcel and even the phone number of the delivery agent. I have already paid you in advance online. But you know nothing about the status of parcel and refund of my amount. The company cheated me. I lost my cash. I complained dermatics.in through email and phone, but they not responded. very bad...pathetic service

I have received a broken seal product which is even leaking, & they are not at all listening.. saying it is minor transport damage, where as it is very apparent that the original seal was broken & cello tape over and over was stick on it

They are fraudulent website. I didn't got my serum delivered. They will fool you..

I was searching for aziclear serum as my dermatology doctor suggest, and I found this website firstly I was unsure so I order COD and finally I received order recently and the quality was amazed and I was surprised that the price was lowest on the internet.

I received a counterfeit Glyco-12 cream from Dermatics.in under Order ID 206818. The product they sent has a license number '300', whereas the genuine product carries the license number KTK/25/49/67. It is evident that they are manufacturing and distributing fake products by closely imitating the original packaging.

This is a serious violation, as such counterfeit items can pose severe health risks, including the potential to cause skin cancer. Dermatics.in's conduct is highly untrustworthy and fraudulent.

Despite emailing them about the issue, I only received a dismissive response claiming the product is "original." They have since ignored my calls and further messages. I have also contacted the original manufacturer, Micro Labs Limited, who confirmed that they are initiating legal action against Dermatics.in.

I urge immediate attention to this matter to prevent further harm to consumers.

They don't have an option to update or change the mobile number in the order. I came to India for 10 days and ordered some products online on dermatics.in giving my local number. Since the order was late I couldn't collect this while in India hence I wanted to update the phone number to my father phone but they are saying it cannot be.

I had ordered minichek minoxidil and made payment online but the product is not delivered to me executive delivery said that I refused to accept parcel in a message but rather i hadn't received any call from either executive person nor from courier boy or else
The costomer support not picking my calls nor replying to email
I want my refund money but no one is answering what to do

These guys are bloody thieves. I have made a payment of 995/- rupees on 27th March for Mintop. My order id is #191635. I have an screenshot of confirmation.
Now they say they cann't find my order id.
I am going to launch an FIR.
CHOR HAIN SAALE....INKE AGAINST CYBER CRIME KO ACTION LENA CHAHIYE.

I ordered mintop 5% ready cash from them for 899 rupees. When my delivery boy handed it over to me, I opened it near them to feel the weightlessness. Couldn't take the opening video as I was outside. The seal on the bottle was shaken and empty, but if the seal is there, it won't leak even if the lid is opened. They even wanted an opening video when they complained. Buyers can only buy through cod. Otherwise you will be cheated. my Experience

I had a terrible experience 😮‍💨with Dermatics and their so-called customer support. I ordered five skincare products, but the delivery box arrived damaged with a big hole😤, exposing the products inside. When I checked after reaching home, I found that two of the products had their seals already opened.

I immediately contacted Dermatics via email and WhatsApp, attaching clear photos, but for days, no real response—only automated messages saying, "Our team will contact you as soon as possible." Finally, when they did reply, their response was:

"The seal of the product has been damaged during transportation. There is no damage. All products you received are 100% original."

Seriously? If the seal is broken, how can you claim there is "no damage"? A broken seal means the product is not in its original condition! Instead of taking responsibility and offering a replacement or refund, they just gave me an excuse and expected me to accept it.

Dermatics' customer support is useless—only automated chats, no real person to speak to. If you care about quality products and real customer service, avoid buying from them!

#Dermatics #WorstCustomerService #ExcusesNotSolutions #AvoidThisBrand

Very good service the product are cheaper than other websites with nice discount on ordering in group.

This is in regards to my last order 145646. Before I document my issue, let me say I have been ordering from Dermatics for quite a while, maybe 2-3 years. I wasn't aware that we need to make an unboxing video everytime we receive a product, which is something they ask for when raising a complaint. My mistake.
Since I never had an issue before, I opened my recent order which is a hair conditioner, and used as usual on Jan 04th a few days after getting my order. When using this 'conditioner' which by the way I have been using for the past year, it had no smell, no shape, foam like and washed away without affecting the water (white colour). After washing my hair, and letting it dry, my hair turned hard like when you get out of a swimming pool with Chlorine.
I raised a complaint, and the response I got was 'the seal was broken in transit' but the product is 100% real. My question is about quality and not even about the seal.
Anyway, I ordered the same product from Apollo 247, paid like 50 rs. more and it's genuine. Same smell, consistency and hair is soft like before after using it.
My advice Pay little more and order your derma products from a pharmacy store like Apollo, Netmeds, Pharmeasy or like Amazon, where they will take returns of the quality is bad. This place is not worth the discount for the quality.

I ordered product from dermatics website out of 4 products, 2 products was missing, even when i tried to reach them through mail and mailed all photo of product and box they are only asking for unboxing video which i didnt took as this is the first time I experienced such situation where product has missing in package.
Bad experience ,will not buy again my money got wasted on my expensive medicine which they didnt deliver

Very good service and price. I have already bought couple of times.

Great experience best prices best service

I had a bad experience from them..when i got the hair serum anaboom pro from them, the seal was already cut and dirty.. Couldn't find any pamphlet inside the box..when i contacted them, they say that the seal was cut during transportation and they said the product is genuine.And they didn't accept return or refund. (I had the unboxing video.)But how is it possible that the outer box is fine and only the inner cart is damaged?How can a reputed company says that a broken seal is safe?Now i filed a complaint in consumer forum.. So pls avoid ordering from them..
(My reddit review)
Order id:126475

Bakbas hai website ..
Na jane kyu yha return ka option diya hai jab inko return krna hi nhi hota na hi koi call krne ka option.ek email ka hai jisme mene apni request send ki ek din bad response aya .ki kyu krna hai return fir mene reason likh kr send kiya fir tab se din ho gye koi response nhi na return policy bhi chali gyi bas ghumate rehte hai return krna nhi hota ...
Koi thoda bhi smjhdar hona tohh yha se order mat krna ...
Me tohh pagl ban gyi aap log mat banna

I got wrong products delivered. I wrote a mail regarding this but there was no reply. Tried calling them multiple times, but they didn't receive my call. Money just got wasted.

Received damaged product and are not accepting any complaints