Booked online for Canning town. On arrival postcode takes you to Morrisons car park. Spent an hour driving and on foot going up and down the road in and out every exit vehicle and pedestrians there... Voir plus
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Lisez les avis des autres
Received a parking ticket despite having paid via Desparking. They replied to one email saying they would look into it. Then nothing. I am now £100 out of pocket following failure of appeal to POPLA a... Voir plus
Straight and forward platform to use been using them for a while now worth the amount and quality
I'm still receiving 50 plus calls a day from private number, writing lies in a blog stating false accusations. Desparking is a fraudulent company which is running from a garage, without a co... Voir plus
Les gens ont aussi consulté
simple parking at Ark Canary Wharf the…
simple parking at Ark Canary Wharf the concierge was friendly
16 novembre 2024
Avis spontané
Réponse de Unknown page
Thank you for your feedback.
Seemingly a total scam
Seemingly a total scam! Got sent a confirmation email of where space was. Just said 4 mount street mayfair. Ive emailed twice for better clarification and got zero response. The location on Google maps is just a regular street with zebra crossing lines on it!! So where do I park. As far as i can tell its just standard council parking down that road. Ive no idea where to go and this company do not reply to any emails. AVOID AT ALL COSTS!
12 novembre 2024
Avis spontané
Great customer service but the host was…
Great customer service but the host was very rude and unresponsive for that reason I was not very happy
12 novembre 2024
Réponse de Unknown page
Thank you for your feedback. We hope to see you soon again!
DO NOT USE THIS COMPANY AT ANY COST…False advertising
DO NOT USE THIS COMPANY AT ANY COST !!!! ... We arrived for the 'valet' parking as advised. The images and photos featured online with Desparking, are of the car park at a reputable 5* hotel in central London in the same street/address. The car was parked, a per the description, by a valet at the hotel. When we retrieved the car the following morning, we were shocked that no booking or affiliation exists with Desparking. We were, having parked overnight, forced to pay the Hotel parking rates on top of the Desparking charge. The hotel have advised that we are not the first to be duped and they have attempted to get their parking images removed - this has been reported to our credit card company. They are falsely advertising the front of a hotel car park and valet parking. We have attempted to contact Desparking with no response.... yet the luxury hotel that they advertise for parking have been first class and are also trying to get this problem rectified as it reflects poorly on the hotel!! I am owed £27 by Desparking AND had to pay £66 for the actual retrieval of my car from a car park that Desparking HAD NOT booked a space in for us and do NOT have an agreement with - FALSE ADVERTISING.....
4 novembre 2024
Avis spontané
Réponse de Unknown page
Thank you for sharing your feedback. We take every review seriously and appreciate the opportunity to clarify how our platform operates.
DesParking is a booking platform that connects space owners, or “hosts,” with drivers. We do not own or manage any of the parking spaces listed on our platform; these are solely managed by the hosts who list them, and we aim to clearly communicate this distinction. The images, descriptions, and details on our site are provided by hosts, and we rely on them to accurately represent their listings.
As per our Terms and Conditions, which are accessible on our website, DesParking does not claim ownership of any listed spaces nor do we directly manage the bookings. Hosts themselves provide all specific services and are responsible for fulfilling the terms of the booking. Additionally, if you experienced a discrepancy between the listing details and the actual service provided, we would be more than willing to assist in addressing this matter with the host and to ensure this issue is addressed for future bookings.
Please reach out to our customer service team support@desparking.uk directly with the details of your reservation, and we will work to resolve this matter promptly. Thank you for helping us maintain the quality and trustworthiness of our platform.
Hard to find parking space E14. Fined
The description of the parking space was very unclear, so much so that I asked for clarification via the support email address. I received no reply, so my wife used spaces which seemed to tie in with the confirmation email, which gave the booking location as:
The Shell Canary Wharf, OUTSIDE PARKING ONLY AVAILABLE NOW and ALTERNATIVE YOU CAN PARK OUTSIDE IN FRONT ON THE AVAILABLE BAYS (Capitals in the instructions, not my addition)
She parked next to Shell, outside and on the available bays even though (we accept) this was signed up under different livery of London Parking Solutions. So far we have received two parking notices and expect at least one more to cover the three days we were parked there. We will pay them, of course, because it is difficult to appeal to one company by saying you paid to book with a different one but feel we got fined despite trying our best to do the right thing and will not use Des Parking again.
31 octobre 2024
Avis spontané
Great parking space for o2 and canary…
Great parking space for o2 and canary wharf, could do with number on the driveway to help identify through but easy enough.
5 novembre 2024
THIS IS A COMPLETE SCAM - AVOID AT ALL COSTS
We reserved and paid for a parking spot in London on Westbourne Terrace. However, no specific details were provided about the exact location. After reaching out to the company, Ruben sent us only a photo indicating where to park, without further instructions. We spent about 20 minutes searching, and when we finally found the spot, it was—just as we had started to suspect—already occupied by another car. We spoke to the vehicle's owners, who showed us their reservation confirmation with JustParq. It became clear that Desparking is misleading people by renting out spaces they aren’t authorized to offer. Oddly, none of my emails received a reply once we realized we’d been scammed, and email is the only available contact option, which seems all too convenient for them.
1 novembre 2024
Avis spontané
Réponse de Unknown page
Thank you for your message, and we apologise for any frustration caused.
To address your concerns, we want to assure you that we are a legitimate booking platform. At no point have we claimed, nor do we claim, to own the car parks listed on our site. Our role is to provide a platform that connects drivers with parking space providers, and we rely on accurate information to facilitate this.
Please note, it remains the responsibility of each driver to confirm they are parking in the correct, designated area according to the instructions provided. We make every effort to ensure clarity and avoid any possibility of confusion or inconvenience.
Regarding your experience, we apologise for the delay in responding to your emails. We have received a high volume of enquiries recently, and although our team strives to respond to all enquiries promptly, there can occasionally be delays. We are actively working to reduce response times and ensure that all customers receive the assistance they need as swiftly as possible.
We are sorry for any inconvenience and frustration this may have caused and are committed to resolving this matter to your satisfaction. Thank you for your understanding and patience.
I'm still receiving 50 plus calls a day…
I'm still receiving 50 plus calls a day from private number, writing lies in a blog stating false accusations.
Desparking is a fraudulent company which is running from a garage, without a connected phone line or email address.
They reach out to home owners who advertise about subletting thier car parks and then desparking they there details and subletting on thier website.
I can share all the evidence as they have already published my phone number and email address so anyone want to see the prove they can reach out.
Avoid these scammer,
30 octobre 2024
Avis spontané
Scam artist subletting a space
Scam artist subletting a space. I got parking tickets. Do not trust. They will rip you off.
4 juin 2024
Avis spontané
Purchased parking space online
Purchased parking space online. I used the exact authorised location as provided in my confirmation email from Des Parking. I arrived and left well within the time frame. I received a parking fine two weeks later. I will state if Des Parking tell me I didn't park in the designated parking area, it'll be a lie. I parked at the exact location provided in their confirmation at Axis House, I had to pay the fine as even after providing proof of payment my appeal was unsuccessful. Be very careful as this was obviously a scam!
5 octobre 2024
Avis spontané
Réponse de Unknown page
Thank you for reaching out regarding your recent experience.
Upon reviewing the details, it appears the parking fine was issued because the vehicle was parked outside the designated area specified in your booking. As a member of the British Parking Association and fully compliant with PCI standards, we take adherence to proper parking guidelines seriously to ensure smooth operations and a fair experience for all customers.
While we understand your concerns, the fine would have been assessed based on the parking management system identifying a deviation from the authorised location provided in your confirmation email. Our appeals process, in alignment with industry standards, carefully considers each case with provided documentation, and in this instance, the appeal was upheld in line with the parking terms and conditions.
Also to make you aware it is clearly stated on our terms and conditions on our platform that we do not own any of the car parks and are not responsible, this information is also mentioned on some of the booking confirmations too.
Please do let us know if you have any further questions or if there’s anything else we can assist you with.
I absolutely do not recommend this company
Unfortunately, I am another person who received a PCN despite having paid for a parking space through Des Parking. For 3 weeks they could not even write back to my messages about the fine through no fault of my own. I had to ask many times to intervene in this matter and so far no response. I had to pay a fine of 60 pounds!!! The company only takes money and customer issues do not interest them at all.
10 octobre 2024
Avis spontané
Réponse de Unknown page
Thank you for your feedback. We’re sorry to hear about your experience, but we would like to clarify a few points. The parking ticket you received was due to parking in the wrong bay and not following the specific instructions provided by the host, which is essential to avoid such situations. It is always the driver’s responsibility to ensure they park in the correct location.
Additionally, as outlined in our terms and conditions, DesParking does not own any of the car parks listed on our platform. Our role is to connect drivers with available parking spaces, and this is clearly stated in the information we provide. We encourage all users to carefully follow the guidance from hosts to prevent issues like this from occurring.
This a scam company
This a scam company, made a booking via the website. Upon arrival at Fresh Wharf there were no available slots. Tried to call customer service no answer sent an email no response tried to contact via WhatsApp again no response.
They have even tried to log this as a false review. Perhaps they should actually provide support.
10 octobre 2024
Avis spontané
Réponse de Unknown page
This review by Tiawanna Lee is false and inaccurate. We have concrete evidence proving that the person used fake details to register on our platform.
This individual messaged our customer support team being very aggressive, rude and abusive and attempting to damage our reputation which is clearly stated in the messages which we do not tolerate any abuse at all.
Additionally, the WhatsApp number they provided for contact, +447584099541, does not match the details used during registration. Our team has responded to all legitimate inquiries and continues to offer support to all our legitimate customers.
Used them to rent out my space no…
Used them to rent out my space no problems so far tenant was respectful and their fees % are quite low which helps
9 octobre 2024
Very poor customer support
Would strongly not recommend to use this carpark at all. Contacted support desk throuh email but no response at all. As a customer, was left so helpless on the day that i really need their support as im not sure wether i have park on the right site. I ended up paying more by having penalty charge. Totally disappointed!
20 septembre 2024
Avis spontané
Réponse de Unknown page
Dear Wilma,
Thank you for your feedback. We sincerely apologise for any frustration you experienced. However, after reviewing the situation, the host has provided clear evidence that you did not park in the designated area as advised, which unfortunately led to you receiving a PCN.
We understand this is disappointing, and we’re sorry for any inconvenience this caused.
Please feel free to reach out if you need further clarification, and we hope this experience won’t deter you from considering us again in the future.
Thank you for your understanding.
Despite last minute booking
Despite last minute booking, still plenty of options to choose from. Unfortunately, the owner of the space did not answer calls / . messages as photograph did not clearly represent where to park
4 octobre 2024
Paid for parking at East India Car…
Paid for parking at East India Car Park. Never got any details on where to park had to pay elsewhere to park. Emailed twice no one got back to me. I paid £12 for 8 hours of parking. I want my money back. This company is awful I would never use them again.
2 octobre 2024
Avis spontané
Réponse de Unknown page
Dear Customer,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about the difficulties you encountered with the parking service at East India Car Park. It’s disappointing to learn that you didn’t receive the necessary parking instructions from the host of the parking space and were unable to reach our customer support team due to the high volume of enquiries we are receiving.
Please know that we take your concerns seriously. I’ve escalated this matter to our team, and we will investigate why you weren’t provided with clear parking details and why your emails went unanswered. We aim to improve our service based on your experience.
Kindly provide us with your booking reference and any further details, and we will ensure this is resolved promptly.
Once again, we apologise for the inconvenience caused and appreciate your feedback. We hope you’ll consider giving us another chance in the future.
Thank you for understanding.
Paid for a space in London (Joshua…
Paid for a space in London (Joshua street)and had a parking warning notice left on it the next day. I have tried contacting the company multiple times and and still yet to receive a response
6 octobre 2024
Avis spontané
Réponse de Unknown page
Thank you for getting in touch, and I sincerely apologise for the inconvenience you’ve experienced.
It appears that the issue may have arisen from parking in an incorrect spot at the location, which resulted in a note being left on your vehicle rather than an official Parking Charge Notice (PCN) or fine. We understand how frustrating this can be, especially after booking a space in good faith.
As we are a new platform, we are currently handling a high volume of inquiries, and we deeply appreciate your patience while we work to address your concern. Rest assured, we are committed to improving our response times and providing better support. I will ensure your issue is prioritized and looked into as quickly as possible.
Thank you for your understanding.
Last week
Last week, I booked and paid for parking at DesParking Car Park, Clipstone Mews, London. However, upon arrival, I found that no such car park exists at this location. Additionally, their customer service is entirely unresponsive—neither via email nor WhatsApp.
It's clearly a scam!
21 septembre 2024
Avis spontané
Réponse de Unknown page
Thank you for your feedback. However, the information you've provided is incorrect. We do exist, so does the parking you were supposed to contact the host of the car park which you failed to do so and we are also proud members of the British Parking Association.
As a new platform, we are continuously improving, and we sincerely apologise for any inconvenience you may have encountered. We are committed to providing top-quality customer service to all of our users, and we appreciate your patience and understanding.
Please feel free to reach out to us directly on support@desparking.uk and we will be more than happy to assist you.
No space available at the spot reserved…
No space available at the spot reserved for 4 hours. ( Engine room parking, NW14EE) Not able to park as all bays were occupied. No one to contact and had to park elsewhere. Don't trust these guys. Lost £6.
19 septembre 2024
Avis spontané
Réponse de Unknown page
Thank you for your feedback. We’re sorry to hear about your experience. Please note that we do not own any of the car parks, but we are a new parking platform and are continuously working to improve.
We will contact the host of the car park at Engine Room Parking (NW1 4EE) and raise your concerns about the lack of availability.
If you need further assistance, please reach out to us at support@desparking.uk, and we’ll be happy to help. Apologies again for any inconvenience caused.
Scam Company
Paid to park at "Heathrow Airport, UB3, Bath Road 242
UB3 5AY Harlington" for 2 hours, I received a PCN and my appeal has been denied stating this company does not operate any form of payments at that car park. "This application is not accepted at this site." Scam company avoid.
My reply to the message below: Your website clearly states the address 242 Bath Road UB3 5AY, if you open google maps you can clearly see on the entrance of Axis House it states the address is 242 Bath Road, and the image used on your website is the front doorway of Axis House as well. The bays parallel to Axis House parking the code I was given did not work on them so it was confirmed to me at the time I was parking in the correct location. This will be taken to court if the PCN is not removed.
16 septembre 2024
Réponse de Unknown page
Thank you for your message. The reason a PCN was issued is that you parked in the wrong bay and did not follow the instructions provided by the host or the booking details.
While you paid for parking, it is essential to park in the correct location as outlined in the instructions. Unfortunately, failure to do so can result in a PCN.
We apologise for any confusion, but we encourage all users to carefully review the booking and parking instructions to avoid such issues. If you need further clarification, please feel free to reach out to us directly on support@desparking.uk
We wish you the best.
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