Thank you for sharing your feedback. We take every review seriously as it helps us improve our services. However, we feel it is necessary to clarify the situation regarding your project.
Our team delivered a complete website and custom logo design package tailored to your specifications, including additional services beyond the agreed scope, such as providing a domain and developing website content at no extra charge. Furthermore, the dedicated server hosting service was fully provisioned for your exclusive use, with consistent support and uptime as per the agreement.
Despite multiple attempts to address any concerns and reach an amicable resolution, you were unresponsive and subsequently disputed the payment after receiving and utilizing the services. Our refund policy, clearly outlined and agreed upon prior to purchase, specifies that dedicated server hosting is non-refundable due to the resources involved.
We remain committed to delivering high-quality services and regret any misunderstandings. Should you wish to resolve this matter amicably, our team is available to assist further.
Best regards,
Desverso LLC