Very easy to pick out sizing of product fit perfect. My wife put it on and temperature was comfortably warm on the low setting. She is so excited with this present I bought for her.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
On November 9, 2024 I ordered a pair of insulated pants so that I could have them for Wisconsin Gun Deer Season. As of 12/5/2024 I have not received confirmation of shipment nor have I received th... Voir plus
L'entreprise a répondu
We were a little skeptical ordering anything online these days with all the spamming taking place, but this was a great experience. The website was easy to navigate and place an order from. The comm... Voir plus
L'entreprise a répondu
Received an XL heated jacket for Christmas. Unfortunately it was too small. All I had to do was email Customer Service and ask for an exchange for a 2XL. The process could not have been smoother. I re... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
DEWBU focus on the R&D, production, and sales of heated apparel. We devote ourselves to the production of world-leading and multi-functional heated apparel for both outdoor activities and daily life via advanced technology and workmanship. Whether hanging out, working, or doing outdoor activities(camping, skiing, hunting), DEWBU can provide you with cozy heated apparel to beat the cold, which would be a great option for your daily life.
Coordonnées de contact
9860 gidley st #3, 91731, EL monte, Etats-Unis
- +1 844-568-1666
- support@dewbu.com
- dewbu.com
4,4
Excellent
107 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de dewbu.com
Thank you! 🙌
Fast, efficient, and keeping our word – that's the goal. We're so glad you're satisfied. Thanks for trusting DEWBU! 🧥🔥
The DEWBU Team
The coat is made of good quality…Super star in this coat
The coat is made of good quality material. .The heat in the coat is wonderful. . Absolutely love the coat. I would highly recommend this coat
3 janvier 2025
Réponse de dewbu.com
Thank you so much for the kind words and 5 stars! 🌟
We're thrilled to hear you love the quality and heat performance – "super star" made our day! 😊
Just a friendly reminder: your DEWBU jacket is backed by a 3‑year warranty, and the battery is covered for 18 months from the purchase date. If any questions ever come up, please email us at support@dewbu.com. We're always here to help.
Thanks again for recommending us – stay warm and shine on! 🧥🔥
The DEWBU Team
Customer Service the Correct Way
Very refreshing to be helped and taken care of. I didn’t get a battery with my purchase. I was promptly and accurately taken care of. Thank you!!!
31 décembre 2024
Réponse de dewbu.com
Thank you so much for sharing your experience – and we're sorry you initially missed the battery, but so glad our team made it right! 🙏
We truly appreciate your kind words about our customer service. Getting things right for you is what we're here for.
Just a friendly reminder: your DEWBU jacket is covered by a 3‑year warranty, and the battery is covered for 18 months from the original purchase date. If any other questions ever come up, please don't hesitate to reach out to us at support@dewbu.com.
Thanks again for choosing DEWBU – stay warm and happy! 🧥🔥
The DEWBU Team
Received an XL heated jacket for…
Received an XL heated jacket for Christmas. Unfortunately it was too small. All I had to do was email Customer Service and ask for an exchange for a 2XL. The process could not have been smoother. I received my replacement within a few days of sending them a picture of my receipt and tracking number. More companies should take lessons from Dewbu’s customer service team. 110% satisfied!!
4 janvier 2025
Avis spontané
Réponse de dewbu.com
Thank you so much for your wonderful feedback – and we're sorry the first size didn't work, but thrilled our team could make it right so quickly! 🙌
We truly appreciate your kind words about our customer service – that means the world to us.
Just a quick reminder: your DEWBU jacket is covered by a 3‑year warranty, and the battery has an 18‑month warranty from the date of purchase. If you ever need anything in the future, just email us at support@dewbu.com.
Thanks again for choosing DEWBU – stay warm and happy! 🧥🔥
The DEWBU Team
From the prompt and professional way…to satisfied customer, thank you!
From the prompt and professional way they addressed the initial product issues (stained jacket and missing charger), it's clear the company values both its customers and its integrity
3 janvier 2025
Avis spontané
Réponse de dewbu.com
Thank you so much for this thoughtful review – and for your patience while we resolved the initial issues with the stained jacket and missing charger. 🙏
We're truly glad our team could address those problems promptly and professionally – because taking care of our customers and standing by our integrity is exactly what we believe in.
Just so you know: your DEWBU jacket is backed by a 3‑year warranty, and the battery is covered for 18 months from the date of purchase. If anything else comes up, please don't hesitate to reach out to us at support@dewbu.com.
Thanks again for giving us the chance to make things right – and for trusting DEWBU. Stay warm! 🧥🔥
The DEWBU Team
Réponse de dewbu.com
Thank you for your honest feedback – and we're sorry the warmth didn't meet your expectations compared to other brands. 🙏
Our fleece heated jackets are designed to provide comfortable warmth, but actual heat perception can vary depending on the heat setting used, base layers, and outside temperature. If you feel your jacket isn't getting warm enough, there may be an issue with the battery or heating elements.
Please email us at support@dewbu.com with your order details and a short description of the problem. We'll be happy to help troubleshoot and find a solution.
Just so you know, DEWBU jackets come with a 3‑year warranty and batteries are covered for 18 months. We want to make sure you stay warm – so please reach out.
Thanks again for giving us a try. 🧥🔥
The DEWBU Team
Great and prompt communication
Great and prompt communication. Dewbu went an extra mile to ship the item on time before my trip. Very pleased.
31 décembre 2024
Avis spontané
Réponse de dewbu.com
Thank you so much for your kind words – and we're so glad the jacket arrived in time for your trip! 🙌
Going the extra mile for our customers is what we love to do. We're thrilled you're pleased with both our communication and shipping.
Just a friendly reminder: your DEWBU jacket is backed by a 3‑year warranty, and the battery has an 18‑month warranty from the purchase date. If you ever need any assistance, just email us at support@dewbu.com.
Thanks again for choosing DEWBU – enjoy your trip and stay warm! 🧥🔥
The DEWBU Team
Fast and professional response
Fast and professional response. Love it when companies response so quickly. They understood my question the 1st time and addressed it right away. I had a question about billing and they got me an answer very quickly.
14 décembre 2024
Avis spontané
Réponse de dewbu.com
Thank you for the great feedback! 🙌
We love hearing that our team could answer your billing question quickly and clearly – first time, right away. That's how it should be.
Just a quick reminder: your DEWBU jacket comes with a 3‑year warranty and the battery is covered for 18 months. If you ever need anything else, just reach out to support@dewbu.com. We're always here to help.
Thanks again for trusting DEWBU – stay warm! 🧥🔥
The DEWBU Team
We were a little skeptical ordering…
We were a little skeptical ordering anything online these days with all the spamming taking place, but this was a great experience. The website was easy to navigate and place an order from. The communication was quick, clear and clear - we knew that our order was being processed and shipped. Within 5 days the coats arrived. They work as advertised, heating up nicely and having a long battery life for what we need them for. We like that they are not bulky like some coats out there, but have all the heating we expected them to have. Give these a try!
25 novembre 2024
Réponse de dewbu.com
Thank you so much for giving DEWBU a try – and for sharing such a thoughtful, detailed review! 🙌
We completely understand the skepticism when ordering online these days, so it means the world to us that you had a great experience – from easy website navigation to fast shipping and clear communication.
We're thrilled that the coats heat up nicely, have good battery life for your needs, and aren't bulky. That's exactly what we aim for.
Just so you know: your DEWBU jackets come with a 3‑year warranty, and the batteries are covered for 18 months from the date of purchase. If you ever have any questions or need assistance, just email us at support@dewbu.com.
Thanks again for trusting us – and for recommending others to give us a try! Stay warm and happy. 🧥🔥
The DEWBU Team
Réponse de dewbu.com
Hi
Thank you for your kind words and for sharing your experience. We’re especially glad to hear that our customer support team was able to help and make things right for you. Your support means a lot to us.
Best regards,
The DEWBU Team
Heated up great!
The jackets are very well made and heat up in the right spots. Temp got down in the single digits the other night on the dock and I was very worried if the jacket would hold up. It did and then some. I was able to keep it on medium the whole night. 5 hour shift.
5 décembre 2024
Réponse de dewbu.com
Thank you so much for this awesome review – and for putting our jacket to the real test! 🙌
We're thrilled it held up on the dock in single-digit temps and kept you warm on medium for a full 5‑hour shift. That's exactly what we designed it for.
Just so you know: your DEWBU jacket is backed by a 3‑year warranty, and the battery has an 18‑month warranty from the date of purchase. If you ever run into any issues – now or down the road – please email us at support@dewbu.com. We're always here to help.
Thanks again for trusting DEWBU. Stay warm out there! 🧥🔥
The DEWBU Team
On November 9
On November 9, 2024 I ordered a pair of insulated pants so that I could have them for Wisconsin Gun Deer Season. As of 12/5/2024 I have not received confirmation of shipment nor have I received them.
My credit card was charged.
I also ordered 3 heated jackets for my grandsons Christmas presents. Surprisinly, they came within last Sunday.
Love my heated jacket so ordered pants to stay warm. Still waiting
28 novembre 2024
Réponse de dewbu.com
Dear Calamity,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused by the delay in your order. We are truly sorry for any disappointment this has caused, especially since you’ve been enjoying our heated jacket.
Our customer service team will be reaching out to you shortly to assist in resolving this matter to your satisfaction. Please rest assured that we are committed to addressing your concerns promptly.
Thank you for bringing this to our attention, and we hope to make things right for you soon.
Best regards,
The DEWBU Team
I purchased a heated jacket for my…
I purchased a heated jacket for my daughter last year and she loves it. This year, I purchased one for her boyfriend. There was a mix up in shipping. I contacted customer service and they responded quickly, and resolved the issue within days. High recommend this company
3 décembre 2024
Avis spontané
Réponse de dewbu.com
Thank you so much for your continued trust – two years in a row, that means a lot to us! 🙌
We're sorry there was a shipping mix‑up, but so glad our customer service team could jump in and resolve it quickly. We truly appreciate your high recommendation.
Just as a friendly reminder: your DEWBU jackets are backed by a 3‑year warranty, and the batteries are covered for 18 months from the original purchase date. If you or your daughter ever need assistance, please don't hesitate to email us at support@dewbu.com.
Thanks again for choosing DEWBU – we're honored to help keep your family warm! 🧥🔥
The DEWBU Team
Excellent pant matches jacket.
Excellent camo match with jacket and pants. Fit is good. Heavy duty and warmth.
26 novembre 2024
Réponse de dewbu.com
Thank you! 🎯
We're thrilled the camo pants and jacket match perfectly and keep you warm. That's the kind of heavy-duty gear we love to make.
Just so you know: your DEWBU jacket and pants are backed by a 3‑year warranty. If you ever need assistance, just email us at support@dewbu.com.
Thanks again for choosing DEWBU – stay warm and well‑matched! 🧥🔥
The DEWBU Team
Can handle 10 degree temp with ease.
15 novembre 2024
Réponse de dewbu.com
Thank you so much for your kind review! 🙌
We're really glad you're happy with your DEWBU jacket. Thanks again for choosing us – stay warm! 🧥🔥
The DEWBU Team
Wife wanted a heated jacket
Wife wanted a heated jacket, I bought yours, it works and that really it.
11 novembre 2024
Réponse de dewbu.com
Thank you – simple and honest, we appreciate that! 🙌
Glad it works and does the job. That's what really matters. Thanks for choosing DEWBU – hope your wife stays warm! 🧥🔥
The DEWBU Team
I received a jacket last year from my…
I received a jacket last year from my husband and this year I got him one they are the best jackets ever.
They have numerous heating areas and different settings
11 novembre 2024
Réponse de dewbu.com
Thank you so much – and what a great trade of warmth between you and your husband! 🙌
We're honored to be your go‑to jacket brand. The multiple heating zones and adjustable settings really do make all the difference. Thanks for choosing DEWBU – stay cozy together! 🧥🔥
The DEWBU Team
Amazing- Finally not miserable!
These products have so far been amazing. I’m always cold living in South Dakota from October until May. These products completely change everything! If you are considering don’t hesitate. Just buy it!
11 novembre 2024
Réponse de dewbu.com
"Finally not miserable!" – that might be the best thing we've ever heard. ❄️🙌
South Dakota winters are no joke, and we're so glad our jacket changed everything for you. Thank you for the strong recommendation – stay warm and happy! 🧥🔥
The DEWBU Team
Highly recommend
Highly recommend! As advertised, perfect fit, long lasting heat, AMAZING AND FAST customer service, ships fast! Don't forget to buy an extra battery for those extra long cold outdoor days! You won't be disappointed in purchasing from Dewbu!
21 octobre 2024
Réponse de dewbu.com
Thank you so much for the enthusiastic recommendation! 🙌
We love hearing that our jacket fits perfectly, heats long, and that our customer service and shipping hit the mark. And great tip on the extra battery for those extra‑long cold days 😉
Thanks for trusting DEWBU – we're honored to keep you warm! 🧥🔥
The DEWBU Team
Réponse de dewbu.com
Thank you! 🙂
Fits well and cozy – that's all we need to hear. Stay warm and comfy in your DEWBU! 🧥🔥
The DEWBU Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.