Your technicians are punctual and polite. they communicate well. They do a great job when they come back time and again. The issue I am having is the constant upkeep of the equipment: the doorbell n... Voir plus
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Best Home and Commercial Security Company in D/FW. You'll always get prompt and courteous service, and technicians that know their job well. They take good care my residence and business.
L'entreprise a répondu
Cole, our installation technician, was fantastic! He arrived right on time and took the time to ask about what I needed to secure my home. He patiently explained the best options tailored to my needs,... Voir plus
L'entreprise a répondu
Good price. Gabby was very professional. Randy (?) was a 20 seasoned professional. Explained everything thoroughly including options. He setup the app up on my phone explained and configured it so... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Home & Business Security, Cameras, Alarm Systems, Access Control, Smart Devices and Monitoring. Local Friendly Experts, Cutting-Edge Technology and Fair Prices. How can we help?
Coordonnées de contact
2533 E Loop 820 N, 76118, Fort Worth, Etats-Unis
- 877-372-0350
- info@dfwsecurity.com
- dfwsecurity.com
4,2
Bien
112 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
They exceeded my expectations
They exceeded my expectations. Great company and they do what they say they are going to do.
19 décembre 2020
I've been with DFW SECURITY for many…
I've been with DFW SECURITY for many years and i have never had a problem. They always call rapidly when I firget to turn off the alarm. Very promptly service. I would Refer t9 family and friends.
18 décembre 2020
Great customer service!
Our customer rep Casey Klick is a treasure! She couldn’t have been nicer, more knowledgeable or more professional. We plan to upgrade our service soon with Casey’s help
17 décembre 2020
Great Company
Always calling me w/in one minute of the alarm sounding. Great service.
16 décembre 2020
Video door bell/billing headaches
Home security is one of those things I thankfully don’t have to worry too much about, but am glad that I have it. Only two complaints though... my doorbell camera has never worked properly. Had the same challenge in my previous home as well. It drives me CRAZY every time someone rings out doorbell. When it does record properly, there is such a long delay that it defeats the purpose of having it in the first place. When people leave things on my porch the thing rarely even detects motion but does pick up whenever a car drives by or the angle of the sun changes. It’s maddening. On top of that I keep getting calls every month that my payment didn’t process correctly even though they acknowledge the error is on their side. So annoying.
16 décembre 2020
Réponse de DFW Security
I'm so sad to hear about this! We definitely don't want you to be annoyed. Our new doorbell has artificial intelligence to detect when there is a PERSON, but filters out the other stuff. I think you'd be a good candidate for an upgrade. Give us a call so we can make this right for you!
Do not recommend
The service is very overpriced compared to competitors. I would not recommend this to anyone. I understand the extremely long-term contract. I can't imagine anyone would keep this service over a year. The 2 stars are simply due to having a polite and professional customer service.
14 décembre 2020
Réponse de DFW Security
Hi Damien, we are so sad to see you feel this way. What can we do for you? We want you to love your system, not just tolerate it :-(
Excellent responses to alarm mistakes
12 décembre 2020
People are friendly, the tech sucks.
Not a big fan of their service. I signed a 2 year contract with the expectation of package with cameras around the property. Upon install, zero cameras we’re able to be installed, the doorbell camera is worthless despite no less than 6 service calls, the garage door has gone haywire and needed 4 different service calls. The indoor motion detection said it won’t see small dogs. Lie. My Boston terrier set it off in the first hour. Now I have glass break. I pay $50 a month so I can occasionally open/close the garage door with my phone. That’s it.
10 décembre 2020
Réponse de DFW Security
Hi Forrest, We are so sorry you have had all these issues! I'm just checking in to see if it's going better since we were out last month? We really want you to be satisfied!
DFW Security has been professional and…
DFW Security has been professional and proficient throughout my experience with them!
10 décembre 2020
They have been very helpful since my…
They have been very helpful since my initial conversation with them to set up my service.
Alan Ross
8 décembre 2020
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