DHL Avis 

I noticed that my Parcel was addressed to the wrong address, my mistake. Within 20 minutes of receiving the tracking number I called them. They said I needed to wait till it arrived in NZ from Aussie before a reroute can be done. I wait and within the hour of it touching down in NZ I call to ask them to reroute. The guy is very confident "yes all good, will arrive the the new address". 2 days later I receive a photo of it in front of the mistaken address. I gave them 7 days notice, from the moment the parcel touched a DHL mail van to reroute the address, and nope. I called them again within the hour of it being delivered at the wrong address, and they say they will get their "recovery team" to work on it and they'll call me in 2 to 3 days. They called me 2 hours later instead, telling me they changed their minds and there's nothing they can do. I called them putting forward a claim, they say nope, "parcels reroutings are not guaranteed". Other reviews keep saying the customer service is good. They're nice, very good at saying "im sorry" and "that must be frustrating for you" but in the end none of them did their job. Infact the only person who did his job was the delivery man, it certainly arrived on time at the address the man was given (even if it was the wrong one). It was the customer service and systems they have in place that failed here. They told me there was nothing they could do, despite at that exact moment the parcel was very likely still sitting on the doorstep it was left, who even was this "recovery team" what did they even do?

Took day off work as expecting package to arrive to be signed for. Didn’t arrive as DHL put down the wrong warehouse code. Asked to lay a complaint and no one has called to advise what going on so now looks like I need to take another Annual Leave day on Monday. So 2x AL days off for DHL’s stuff up.

the driver is so aggresive and will threaten you. i was so shock and scared for my life and for my document to reach its destination. now they call me and giving me excuses that my parcel will not be delivered today i pay them the right amount even is its too expensive as i have urgent document that needs to be delivered and the supervior is so rude the last time i talk to her so now when she call me to deliver the news that they cant deliver today sept 4 as it’s the paid delivery date its not informing me its saying i dont have a choice but the take it. I knew the driver who pick it up sabbotage my parcel and the supervisor who i complaint the misbehavior or the driver is covering it up as i did complain to her about the threat but the supervisor dismiss it.the only reason i pay expensively for this service because my document is urgent delaying it will cause a lot of money and can cancel my business transaction!

They don't know what they're doing. Got a email stating it would be delivered 28-8-23 and wasn't, okay that's fine, next day rolls around and get another email saying it will be delivered 29-8-23, and again it wasn't because even though I selected the no-signature option they decided they wanted my signature for whatever reason. Just can't wrap my head around it and now they are asking me to arrange a re-delivery.

Dhl is hands down the best delivery service. I received a package this morning from the uk in 5 days, arrived 3 days early. Also was awesome to see the live tracker once out for delivery with local courier. Top notch guys.

5 star only for the customer service. 2 star for the delivery of the item. That was dreadful. On enquiry told the parcel had been delivered and signed for but not to my address and certainly not signed by me. Found the address and this was non existent. Teresa from customer service was fantastic. She managed to find out where the parcel was and kept me in the loop at all times . Parcel had been taken back to the depot!! Finally had the parcel delivered to the correct address. I think the courier drivers need to be more aware and leave a card to say that they had been at the property- would have saved a lot of dramas. Thank you Teresa.

Customer service - above & beyond, thank you so much for a speedy resolution. Courier let the team down by not following simple instruction.

We were on a long holiday in which we had to fly into Auckland before flying out to our next destination. We decided to send our small suitcases to our daughters with extra's that we didn't need, along with another parcel we had collected on our travels.
We took our belongings to the depot close to Auckland airport. The ladies there were friendly, professional and proficient and had our items sorted in no time; all at a very competitive price (we were surprised how cheap it was).
After 5 minutes of leaving the depot our daughter had received a text to inform her the items would be delivered within 5 days. The very next morning she received a text to say they would be delivered later that day and they arrived before lunch - less than 24 hours after we took them to the depot. This was amazing as our daughter lives in the Greater Wellington region.
Could not find fault with anything - cheap, professional and very quick. Would definitely use them again.

Great, world class quality.

Parcel was dropped on the ground near mailbox rather than front door. I understand if they didn't place it in mailbox because the parcel doesn't fit but to just leave it there where pedestrian can see is infuriating. Not to mention, it was about to rain that day and the parcel contains batteries and techs. Imagine if I have not check my email (which they fail to notify after delivery) today, and the stuff will be soak and ruin under the rain. Whose gonna compensate for the damage? I doubt DHL will.

Sanjay who deliver package to us in Auckland central is very friendly and nice.

Yet again DHL holding back my parcel as they think I am a terrorist. Racial discrimination as I am Muslim and because of my name. I provided my ID but refusing to deliver my parcel. They blame it on customs but funnybi receive other parcel with other companies with no issue. NEVER WOULD I WANT TO DEAL WITH DHL AGAIN.

Driver didn’t deliver the parcel but drove into the brick letterbox. Didn’t call and leave any details (now over two weeks) as is required by law. DHL customer service are spineless and only push emails on to the drivers, who do nothing, driver supervisor does nothing and only complains to their own customer service exec that he is being harassed (for doing something that is legally required by law) AND when it is he who calls me!! Then he just abuses my wife and I when he speaks to us. So ignorant and racist attitudes, obviously they have something to hide (perhaps no third party cover) how can a so called leader in logistics employ such people.? drivers, supervisors and customer service executives.? Ah yeah, they are a company that has no interest in doing its job, just in making $$, regardless of the cost to their clients.. DON’T USE DHL NZ..

Had a rug delivered by DHL. On time, amazing communication. I wasn't home when delivered the first time, driver left a note with all the options to have it either re-delivered or pick up from a designated depot. I downloaded their app which was one of the options. Took me a few minutes to download, set up and arrange a next day re-delivery. Rug was re-delivered the next morning.
Amazing service, highly recommend and would definitely use again. I'm keeping the app on my phone for next delivery. Thank you DHL.

Worst express courier company in the world, they shouldn’t be allowed to use the word express, even snail 🐌 mail would be quicker. Items arrived in NZ more than 3 weeks ago and they are still sitting there. If I’d known the company I’d used sub contracted to DHL I would have found a different company. DHL have consistently been poor worldwide from my previous experience.

Their courier damaged our door handle when delivering parcels. DHL useless customer service abruptly ended our conversation when she couldn't contact the courier driver. Utterly useless service, i guess i will wear the clothes you delivered to keep me warm now I'm locked out of my house. Thanks for the damage DHL

Non è ammissibile pagare per contattare i corrieri DHL
Vergogna

4 weeks from L.A to Auckland?! This is unheard of during or before COVID. From another supplier, one week and not expensive - 1-2 weeks was my previous experience on this route. They waste fuel flying it to Germany - then it leaves there and no tracking for about two weeks, then re appears in NZ. It would be better if it sat in L.A waiting to get on a flight to Auckland. I have pleaded with the supplier to change their courier

Extremely bad customer service, cudnt understand simple instructions. Received several email that I can pick up from Auckland airport once payment done and no invoice provide than my stuff just appeared in Wellington. No truth provided. Only generic email send and the actual conversation does not seem to go through. Still hasn't received my stuff and had to deal with more than 15 ppl in DHL. Pathetic service overall. It's been more than three weeks yet again stuff not received. Was supposed to be received on 21 April and it's 10 may now.

Every conversation they keep requesting payment to be paid when it's been paid week ago. I had to pay$ 380.00 on top of every other expenses. Initially I was told it wud cost around $70 to $90. Still no explanation given or proper invoice showing details. Never dealing with them again.

Courier left a card saying a code would be sent to unlock box at collection point. 3 days later nothing…half an hour on live chat , two fruitless vsits to the collection point (at my cost) and still no parcel. I visited the Hong Kong mansion of the DHL regional Director years ago. They need to cut costs on perks and reinvest in customer services.