Diablo sugar free Avis 

23
TrustScore 3.5 sur 5

3,3

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Noté 5 sur 5 étoiles

Have purchased ALOT of sugar free items as sugar triggers my migraines. Vast majority of sweet sauces are really not great. Occasionally I find a nice one. The strawberry sauce is very nice and no nas... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Last 3 orders have contained incorrect items. The first was corrected, though I had to contact customer service three times before anything happened. The second time I decided to live with it due to... Voir plus

Noté 5 sur 5 étoiles

Amazing, first discovered Diablo on a site called onbuy. I ordered a hamper as I am a type 1 diabetic that enjoys a snack but everything I was eating was obviously interfering with my blood glucose, a... Voir plus

Noté 1 sur 5 étoiles

Absolutely shocking customer service Placed an order, order was left in a random place even though I was home so didn't receive Spoke to Royal mail who agreed and asked me to contact Diablo... Voir plus

À propos de l'entreprise

  1. Fabricant de produits alimentaires
  2. Exportateur de produits alimentaires et de boissons
  3. Producteur de produits alimentaires
  4. Fournisseur de produits alimentaires
  5. Boutique de produits diététiques
  6. Épicerie cacher

Écrit par l'entreprise

Diablo Sugar Free is Europe's largest no added sugar confectionery brand. Since 2010 we've been proving that giving up sugar shouldn't mean giving up the things you love, and today our range runs to more than 117 products across 11 categories, sold in over 126 countries. Our entire range is sugar free or no added sugar, and in most categories we offer both. That covers chocolate bars, boxed chocolates, biscuits, cookies, gummies, boiled sweets, wafers, spreads, peanut butters, cakes, muesli bars, dessert sauces and protein bars. We sweeten with maltitol, stevia and other alternatives chosen for taste rather than compromise. Quality and integrity sit behind every product, with Halal, Kosher, vegan and gluten free options across the range. Full ingredient and nutritional information is on every pack so you always know exactly what you're eating. We supply supermarkets, health food retailers, pharmacies and independent stores worldwide, and sell direct to customers through diablosugarfree.com with delivery across the UK and internationally. Whether you're cutting back on sugar, following a low carb or keto approach, managing your intake for health reasons or simply looking for a better everyday treat, Diablo gives you the full confectionery aisle without the added sugar. Questions about ingredients, allergens, orders or wholesale? Our team reads every review and reply here, and you can reach us directly through the contact page on our website.


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

23 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 14 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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3,3

Tous les avis

(23)

16 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Wow, vile tasting produce.

Wow, after recently being diagnosed with type 2 diabetes, I decided to try a few diablo products. I purchased some cookies and some sweets via amazon. They are the worst tasting things I have ever eaten. The cookies, unpleasant. The sweets, vile. They were that bad the aftertaste made me gag. I ended up throwing it all in the bin. A total waste of 'food' and money.

5 août 2025
Avis spontané
Logo de Diablo sugar free

Réponse de Diablo sugar free

Hi there,

Thank you for taking the time to write, and we're sorry the products weren't for you. That's a genuinely disappointing first experience, particularly when you were trying something new after a diagnosis.

Taste is subjective and sugar alternatives divide opinion more than most ingredients. Maltitol in particular has a distinct aftertaste that some people don't get on with at all, while others never notice it. If you would be open to trying again at some point, our stevia sweetened lines taste quite different and might suit you better.

We'd also like to put things right on the money side. If you get in touch through the contact page on diablosugarfree.com with your order details, we'll arrange a refund for what you bought.

Best wishes,

The Diablo Care Team

Noté 5 sur 5 étoiles

Maple syrup is divine

Have purchased ALOT of sugar free items as sugar triggers my migraines. Vast majority of sweet sauces are really not great. Occasionally I find a nice one. The strawberry sauce is very nice and no nasty after taste. But… the maple syrup is utterly gorgeous. By far the best dessert sauce I’ve tried. Really scrummy and even though a little thinner so close to the normal traditional high end maple syrup.

23 juillet 2026
Avis spontané
Logo de Diablo sugar free

Réponse de Diablo sugar free

Hi Annette,

This made our morning. Thank you.

The maple syrup was one of the harder ones to get right, so hearing it stand up against traditional high end maple syrup is about the best feedback we could hope for. You're right about the consistency being slightly thinner, that's a trade off of taking the sugar out, and it's the one thing we're still working on.

Good to hear the strawberry sauce landed well too. If you haven't come across them yet, the chocolate and caramel sauces are made the same way and tend to be a hit with people who like the maple.

Thanks again for taking the time to write this.

Best wishes,

The Diablo Care Team

Noté 5 sur 5 étoiles

Tastiest sugar free and no added sugar…

Tastiest sugar free and no added sugar biscuits I have tasted. Bought a variety of flavours and found them tasty without any sort of after-taste from any sweeteners.

24 juin 2026
Avis spontané
Logo de Diablo sugar free

Réponse de Diablo sugar free

Hi Sean,

Thank you, that's great to hear.

The aftertaste is the thing we get asked about most, so knowing it didn't come through across a range of flavours is exactly the feedback we want. It's the part that takes the longest to get right.

Glad you found some you like.

Best wishes,

The Diablo Care Team

Noté 5 sur 5 étoiles

tasty

tasty, rec for others!

18 avril 2026
Avis spontané
Logo de Diablo sugar free

Réponse de Diablo sugar free

Hi Galit,

Thank you, and thanks for spreading the word. That's how most people find us.

Best wishes,

The Diablo Care Team

Noté 5 sur 5 étoiles

Fantastic products and crazy variety.

Fantastic products and crazy variety.

15 avril 2026
Avis spontané
Logo de Diablo sugar free

Réponse de Diablo sugar free

Hi Shawn,

Thank you. The variety is somewhat of an obsession here, so that one landed well with the team.

Best wishes,

The Diablo Care Team

Noté 5 sur 5 étoiles

Love their stuff

Love their stuff, both very tasty and great in terms of nutrients/sugar contents. Dont feel guilty after eating it lol

25 avril 2026
Avis spontané
Logo de Diablo sugar free

Réponse de Diablo sugar free

Hi Benji,

Ha, the no guilt part is pretty much the whole idea. Glad it's working.

Thanks for taking the time to write, we appreciate it.

Best wishes,

The Diablo Care Team

Noté 5 sur 5 étoiles

Very tasty

Bought for my dad, honestly thought it would be crap - but he really liked it! Good stuff

23 avril 2026
Avis spontané
Logo de Diablo sugar free

Réponse de Diablo sugar free

Hi there,

Ha, we'll take that. Low expectations exceeded is a good place to start.

Glad your dad enjoyed them, and thanks for taking a chance on us.

Best wishes,

The Diablo Care Team

Noté 1 sur 5 étoiles

Be very careful

Be very careful if you want to buy this company's products. If you have a problem you cannot call the company and they do not respond to email. Use a credit card and not a debit card for your transaction so that the credit card company can resolve your issue.

16 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Out of date

Bought aero type chocolate bars off them ive had them many times as well as many other products which have all been good 👍
However this time they were out of date by 2 years they were stale horrible and not edible at all and worst thing they for my mum on mother's day 😢 cust services send pics of dates on packages and they'd refund sent pics 3 times and they said never received everything the email was received with the attachment so I got nothing check dates people or you might as well chuck money in bin my dad ordered these for me if diabolical read it same last name

15 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

Scammers

I ordered online and received iam contacting them since last months they are not responsing.

17 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Chemical cocktail

Chemical cocktail, disgusting. Apple cake contains 24 additives including 4 high risk carcinogens. The cake stinks of plastic and chemicals, it’s inedible. It should be banned.

15 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

No response from Customer service

Last 3 orders have contained incorrect items. The first was corrected, though I had to contact customer service three times before anything happened. The second time I decided to live with it due to time considerations. When an identical error happened again next time, I contacted them and two weeks later I have still not heard anything from them,

Even though customer service on many sites I buy from is very poor these days, as people use auto and AI responses in place of actual people, Diablo is still at the bottom of the pile. Absolutely terrible.

22 septembre 2025
Avis spontané
Noté 2 sur 5 étoiles

Nutrition information incorrect on product I purchased

I have been purchasing Diablo sugar free stuff for years. However recently I discovered a discrepancy on the nutritional information of the chocolate wafers. Basically the packing states 44 Calories per 2 wafers but it’s actually per wafer so consuming 2 would double the calories to 88. So in and so forth. When I contacted Diablo to correct this information I didn’t get any reply back. So the packing information is still incorrect. It’s not a major thing for sure but anybody watching their calorie intake may well not me too happy with this. Just look at the product with and calorie per 100g and then per wafer and it will show the discrepancies.

8 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

Used to be good products but poor customer service

Used to be good products, but very poor to no customer service now and they never seem to learn. I just bulk bought a whole load of bars and when they arrived I see they've only a few months till they're out of date! If you're going to take bulk orders Diablo, do the sensible thing and send out products with at least a year left, or nearly a year left - otherwise DROP YOUR PRICES ACCORDINGLY BECAUSE OF THIS FACT, ie you clearly know they're old stock with not long to expire, sell them off cheaply.

This isn't the first time Diablo have done this to me, I think they're generally staffed by people who simply don't check things or bother thinking about their customers or even why people buy their products.

I emailed them to complain and got back a pretty rude reply that ignored my complaint and simply said only under 3 months will items go on sale. Nice tone of email Diablo. Think some of your staff need some customer care training.

You've lost another customer for good. Not a very nice company.

28 décembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Really Bad Company non existent customer services

Agree with recent comment customer service appalling non existent. I had a bad product and asked whether safe to eat and no answer. Tried chat on line no answer. Really bad company. Think twice about dealing wuth them !!!! Wish I could include photos!

10 décembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Customer service- Non existent

Absolutely shocking customer service

Placed an order, order was left in a random place even though I was home so didn't receive
Spoke to Royal mail who agreed and asked me to contact Diablo

I have contacted them 5 times for them to state the obvious it was left

No reply
Now having to go through credit card company and contact trading standards

22 novembre 2024
Avis spontané

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