I’m giving 3 stars for Digital Tec based on a mix of experiences. On the positive side, they offer good prices, and delivery was timely for some items like remotes or phones designed for elderly users... Voir plus
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My remote control wouldn't work, didn't understand why, not being a techy I was thinking I may need a new TV.Googled and found you, ordered and received new remote within delivery schedule. Delight... Voir plus
L'entreprise a répondu
The phone from Digital Tec is a great value phone aimed at elderly people. I bought it for my Dad who struggles with ordinary smart phones. All he needs is a simple, easy to use phone with large butto... Voir plus
I was impressed by firstly the ease of ordering secondly the speed at which the product arrived the friendly on time driver and then the product itself was perfect exactly what I wanted. Could not b... Voir plus
3,6
Moyen
98 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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I’m giving 3 stars for Digital Tec…
I’m giving 3 stars for Digital Tec based on a mix of experiences. On the positive side, they offer good prices, and delivery was timely for some items like remotes or phones designed for elderly users, which were appreciated by my family. However, communication and customer service seem lacking. For instance, wrong items being sent or receiving generic products instead of advertised ones were frustrating, and refunds or resolutions take too long. It’s a mixed bag—hit or miss depending on the order.
17 janvier 2025
Avis spontané
dreadful communication
dreadful communication
supplied faulty goods and failed to address issues in good time. would touch these people
22 décembre 2023
Avis spontané
Fantastic customer service…
A company that takes customer service to a whole new level,you won’t find better,couple that with super fast delivery and you get a fantastic company.
31 août 2023
Very good product…
The portable aerial performance and quality are as specified. An expert company.
24 avril 2023
Great value phone at a competitive price
The phone from Digital Tec is a great value phone aimed at elderly people. I bought it for my Dad who struggles with ordinary smart phones. All he needs is a simple, easy to use phone with large buttons. The price is very competitive indeed and the product arrived within a few days of ordering. Very satisfied indeed. Thank you!
23 février 2023
A phone useful for my needs
Good delivery time and phone all that it said on the box and easy for me to use
9 février 2023
Big Buttom mobile phone …
I ordered big button mobile phone for my elderly aunt great product ;easy to use and great value .I ordered it online and it arrived 2 days later highly recommended
8 février 2023
Réponse de Digital Tec
Hi, Thank you for taking the time to leave a review. As a small company we really appreciate this. Kind regards.
The mouse on the remote not picking up…
The mouse on the remote not picking up on my Ferguson tv
8 février 2023
Réponse de Digital Tec
Hi Gemma,
We are very sorry you are having an issue with the remote. We received your email regarding this issue at 12:52 and replied at 12:56 and you posted this review at 12:56. We understand your frustration but it would have been appreciated if you could have allowed us to try and rectify the problem before submitting this review as it can have a detrimental affect on a small business.
Not even worth 1 star
Not even worth 1 star
Ordered an I phone they sent me a Apple watch, this was wednesday returned to them and received by them on friday now a week later they have decided that it will take 3-5 days to "put back in the system" and a further 3-5 days for the refund.
Not a normal watch and not a BIG BUTTON PHONE
THIS WAS NOT MY FAULT THEY SENT WRONG ITEM
Now I have to wait almost 2 weeks for my refund - terrible customer services......
18 janvier 2023
Avis spontané
Réponse de Digital Tec
Hi, We do not sell any Apple devices, watches or phones. You have sent this review to the wrong company.
It would be appreciated if you could check what company you placed your order for an I phone with and perhaps send your review to them.
These kind of mistakes in reviews can have a very detrimental effect on small businesses like ours.
With regards,
Digital Tec
I paid for a cello remote ...the image…
I paid for a cello remote ...the image displayed matches my old remote. I paid £19.99 for it then when it arrives I get a generic remote that doesn't allow me to access the smart features or use the mouse.
If I wanted a generic remote, I could have bought one for half that price in the shop next door.
Very poor.
16 janvier 2023
Réponse de Digital Tec
Hi,
We are sorry that you didn’t get in touch with us regarding the issue you were having prior to placing your Trustpilot review as we would have been more than happy to help you.
To allow us to deal with the issue, please can we ask you to send us a photo of the remote control that we have sent you to check that we have sent the correct one as per your order.
Cello Electronics have updated the SFS remote control so it is no longer a rounded shaped one, it is a rectangle and it is not a generic remote as it is only suitable for certain TV's.
Please can you also let us know the model number of the TV that you wish to use the remote control with and also if you inserted the Dongle that comes with the remote control into the TV and paired the remote control with it?
Once we are in receipt of the photo and requested details, we will then be able to advise you.
Kind regards,
Digital Tec
Great service fantastic little phone
22 janvier 2023
Réponse de Digital Tec
Hi, Thank you for taking the time to post a review, we are a small company and it is very much appreciated.
fast delivery good driver
10 janvier 2023
I contacted the company about a return…
I contacted the company about a return due to a death in the family and I have received no reply from them whatsoever ever
9 janvier 2023
Réponse de Digital Tec
Hi Mr Mace, we are very sorry to hear of your family bereavement.
We have checked all of our messages and unfortunately we don't appear to have received any from you apart from the initial order details.
You are of course welcome to return the phone to us by posting back to our address enclosing a note of your name, order number and reason for the return. Once it is back with us we will then arrange for your order to be refunded.
With kind regards,
Digital Tec
Réponse de Digital Tec
Hi, Thank you for taking the time to provide a review for us and we are glad you like your product.
With kind regards,
Digital Tec
Arrived in quick time
Arrived in quick time.
Setting up good
Does what it says on the tin
31 décembre 2022
Réponse de Digital Tec
Hi, It is really appreciated that you have taken the time to provide a review.
With kind regards,
Digital Tec
I still haven’t received my remote 3…
I still haven’t received my remote 3 weeks on can you tell me why thank you
29 décembre 2022
My order was delayed because of Royal…
My order was delayed because of Royal Mail strikes, I was refunded immediately as I could not wait any longer for order to come - excellent service -?must be frustrating if they are losing many sales !!
20 décembre 2022
abcd
Phone does not accept SIM card
Instructions are not user-friendly.
Phone is cheaply made and hard to open.
Not suitable for elderly person, as marketed for.
16 décembre 2022
Quick delivery and good communication.
15 novembre 2022
Still haven’t received it
16 octobre 2022
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