Dine & Play Avis 

634
TrustScore 3.5 sur 5

3,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

After trying to use my membership several times, I’m appalled to see Dine & Play act so unprofessionally on social media by liking inappropriate videos. These videos are sexual, explicit and dis... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Tucked away in a cozy corner, this restaurant has a charming ambiance that instantly makes you feel at home. The menu is extensive, making it hard to choose! I opted for the masala dosa, which was pe... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I rang customer service as my app stated that my card had expired. Through my call I found out that my membership has been extended by a further year & I needed to log off & log back in again to recei... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

No company is perfect but the measure of a good company is how they respond when something goes wrong. My Dine club card had not turned up several weeks after I'd paid for it. I e-mailed customer se... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Restaurants & bars

Écrit par l'entreprise

Looking for great discounts on your ideal dining experience? Grab your friends, family or partner and get amazing restaurant discounts with Dine!


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

634 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,7

Tous les avis

(634)

1 avis reçu au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great service from Kelsey

great service in rectifying a problem I had with logging in to my account on my phone app which Kelsey resolved quickly and efficiently and it all worked first time following her intervention for which I extremely grateful - thank you Kelsey for your help.

13 octobre 2022
Avis spontané
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Réponse de Dine & Play

This review has really got us smiling! Thanks, Lynette. Your feedback will be passed on Kelsey. :)

Noté 5 sur 5 étoiles

Kelsey was very helpful and replied…

Kelsey was very helpful and replied almost immediately to my emails I look forward to using my dine card

11 octobre 2022
Avis spontané
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Réponse de Dine & Play

Hi Zara. Thank you for taking the time to review the service you received. Kelsey will really appreciate reading your lovely comments 😊

Noté 1 sur 5 étoiles

A complete waste of time..

A complete waste of time.. Tried twice to use it in participating restaurants, and both restaurants refused and said they did not accept the dine cards, despite them being on Dine app.. I phoned Dine customer service after the first incidence, they told me "Sorry".. The second time I did not bother to call them.. I will not try again for sure..

25 août 2022
Avis spontané
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Réponse de Dine & Play

Hi there, Sayed. We are sorry that this was your experience with Dine on this occasion. It’s really important that we get to the bottom of this for you! Please get in touch with us at enquiries@dineclub.co.uk and supply us with the details. We will be happy to investigate this for you.

Noté 4 sur 5 étoiles

answered phone quickly and responded well

Had a problem with my Dine Card App this morning. Spoke with Danny who answered the phone almost immediately. Very helpful and resolved my problem.
Many thanks
I will now try using my Dine Card and see if it is actually accepted.

17 août 2022
Avis spontané
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Réponse de Dine & Play

It’s always so nice to hear such lovely feedback from our members. Thank you, Graham! We will let Danny know about your kind review.

Noté 5 sur 5 étoiles

Don’t need a physical card

I phoned to ask about my need for a ‘dine card’ which was mentioned in a recent email and which I don’t have.
Danny helpfully confirmed that I don’t need a physical card and that the app will suffice.

I would suggest that Dine make this clear in their correspondence.

11 août 2022
Avis spontané
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Réponse de Dine & Play

Always here for you! We’ll pass your kind feedback on to Danny. Happy dining!

Noté 5 sur 5 étoiles

Excellent customer service

I can not praise highly enough the customer service at Dine Club.
It's so refreshing to be able to access customer service without any difficulties/obstacles, when you need help.
When I experienced problems on Dine Club's website, the agent Danny responded promptly.
He resolved my problem quickly, efficiently and in a friendly manner.
10/10 for outstanding customer service.
E Sommerville

9 août 2022
Avis spontané
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Réponse de Dine & Play

Thanks for the fab review! We pride ourselves on top notch customer service. We’ll be sure to pass your lovely feedback on to Danny. Always here if you need us.

Noté 5 sur 5 étoiles

Danny was very helpfull :-)

25 juillet 2022
Avis spontané
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Réponse de Dine & Play

Thanks for the fab review! We pride ourselves on top notch customer service. We’ll be sure to pass your lovely feedback on to Danny. Always here if you need us.

Noté 5 sur 5 étoiles

Spoke to Danny Gilbert

Spoke to Danny Gilbert, he was very helpful and resolved my concerns.

12 juillet 2022
Avis spontané
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Réponse de Dine & Play

Always here for you! We’ll pass your kind feedback on to Danny. Happy dining!

Noté 5 sur 5 étoiles

Spoke to Danny

Spoke to Danny
Very helpful

12 juillet 2022
Avis spontané
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Réponse de Dine & Play

It’s always so nice to hear such lovely feedback from our members. Thank you, Mike! We will let Danny know about your kind review.

Noté 1 sur 5 étoiles

ThUNTRUSTWORTHY KNOWLEDGEis company Dineclub

This company Dineclub, I have never heard of or either been in touch by phone etc. Today I receive a letter thanking me of becoming a member and membership number and stating the annual fee of £24.99 has been charged to your annual billing source and a number then to cancell all in small letters at bottom of a letter come leaflet, I presume junk mail to throw immediately in bin. I am surprised TRUSTPILOT has accepted this company, I am a pensioner and was to throw this garbage away until my daughter saw sighting of the small print. Beware pensioners thst receive this con through their letter box.

9 juillet 2022
Avis spontané
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Réponse de Dine & Play

Hi there T Hennessy,

It sounds like you have received Dine as part of a further membership. All members receive correspondence prior to the product being sent and the charge billed, to offer them these exclusive offers and informing them of the process.

Please get in contact to discuss this further as we will be happy to look into the situation for you.

Kindest regards.

Noté 5 sur 5 étoiles

Danny was very helpful and got me…

Danny was very helpful and got me logged on quickly as I had been trying to do this for several days. He also told me about ‘extras’ which I was unaware of.
Thanks Danny.

9 juin 2022
Avis spontané
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Réponse de Dine & Play

Thanks for the fab review Doreth! We pride ourselves on top notch customer service. We’ll be sure to pass your lovely feedback on to Danny. Always here if you need us.

Noté 5 sur 5 étoiles

Excellent service from Toby

Excellent service from Toby, promptly dealt with the problem which was of my making 😂 many thanks, Mike

25 mai 2022
Avis spontané
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Réponse de Dine & Play

Thanks for the fab review! We pride ourselves on top notch customer service. We’ll be sure to pass your lovely feedback on to Toby. Always here if you need us.

Noté 5 sur 5 étoiles

Query answered

Today I had cause to ring Dine with a query. I spoke to Danny and he answered my query with great professionalism, and was extremely polite. What more can I say, apart from "well done Danny". 👍👍👍

20 mai 2022
Avis spontané
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Réponse de Dine & Play

It’s always so nice to hear such lovely feedback from our members. Thank you, Colin! We will let Danny know about your kind review.

Noté 5 sur 5 étoiles

I had several questions.

I had several questions that needed to be answered and Toby has been very friendly, professional and certainly helpful, resulting in my resolving my problems.

17 mai 2022
Avis spontané
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Réponse de Dine & Play

Always here for you! We’ll pass your kind feedback on to Toby. Happy dining!

Noté 5 sur 5 étoiles

Great card to have

Great card to have, loads of discounts.

13 mai 2022
Avis spontané
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Réponse de Dine & Play

What lovely feedback! Thanks ever so much. Always here for you should you need us!

Noté 5 sur 5 étoiles

Very happy with Dine Club service.

Very happy with Dine Club service.
Had an issue with a Restaurant not accepting the Dine Club card.
I emailed Dine Club and received a quick response from Toby with an explanation and promise to follow it up,

13 mai 2022
Avis spontané
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Réponse de Dine & Play

It’s always so nice to hear such lovely feedback from our members. Thank you, Robert! We will let Toby know about your kind review.

Noté 5 sur 5 étoiles

Thank you for great help

Danny very efficiently helped me in intiating the Dine registration process when I ran into problems. It's great to be able to quickly communicate with a human when the simplest contact with other organisations often proves so difficult.

12 mai 2022
Avis spontané
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Réponse de Dine & Play

Thanks for the fab review David! We pride ourselves on top notch customer service. We’ll be sure to pass your lovely feedback on to Danny. Always here if you need us.

Noté 5 sur 5 étoiles

Couldn't find my log in details

Couldn't find my log in details, quick email and all sorted. Thanks Toby B

9 mai 2022
Avis spontané
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Réponse de Dine & Play

Thanks for the fab review! We pride ourselves on top notch customer service. We’ll be sure to pass your lovely feedback on to Toby. Always here if you need us.

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