Directcarcovers Avis 

This business clearly cares nothing for customer service based on our experience. The landline number produces a recorded message “ we are the UK leading …etc” but then cuts off - every time. Email enquiries might be responded to - eventually, usually by “Dan” is he the only person there?
The order process started so well - the cover arrived within 2 days , delivered efficiently by a logistics company who clearly handle the stock - nothing wrong in that, but relevant when we noticed that there was no tag/ label/ barcode evident that identified this cover as being suitable for our vehicle. So, we enquired by email, no response. We tried to ring - see above. Now concerned, and having read the website return terms and conditions, we did not take the cover out of its protective bag. After two days Dan from Customer Support replied, assuring us that yes it was the correct cover ! But how did he know ? We had lost patience and invoked the refund policy - terms of which must be adhered to. Recommend return by tracked mail (logistics address was supplied ) and obtain proof of delivery. After chasing with this evidence after another week of no contact we did receive a refund, but not a happy experience.

This is not a bespoke product.
Terrible fit so the first windy day it will blow up like a balloon.
My cover ripped and tore where it tied to the alloy wheels.
I fed this back to the company and heard nothing.
Avoid !!

Don't answer the phone calls when do they cut you off

Shocking company. No reply from emails, alleged bespoke cover fits like a saggy old bin liner, fleece lining leaves more fluff on my convertible roof than when my cat.sleeps on it.
Cheap nasty covers sold at a premium price. AVOID!!!

Good bits first: delivery was prompt and this "heavy duty" cover actually does fit my 1976 Rover P6 quite well.

There were a few minor niggles (QC misses, most likely) when the cover was delivered, which I detailed in an email to the company. Zero response from people who claim to answer correspondence within a working day.

In the following few weeks, despite preventative measures (large foam protectors) and careful handling, I've now got a very expensive net curtain and a wet car.

**UPDATE**
The cover had virtually disintegrated within two months of purchase. An email was sent with photos attached and, a couple of days later, I received an apology and a full refund.

The cover leaked so I sent in an email explaining the problem, I was then asked to send photos showing the leak which I did and it was ignored, it has got a lot worse now so the cover is useless.
I have however since leaving this review received a replacement, I hope that it will not leak but will remain to be seen.

Very poor value. It is not tailored for my particular car, the webbing is poorly thought out and placed and inadequate, the car is always wet inside and out from condensation. Very disappointed.

Hi is rong adrees (fake)
Not any want you answer phone you can contact or email because is fake cover which send rong....... fake Company

So helpful and responded so quickly, the cover is absolutely brilliant and fits my car well and I also had it stain protected.
Excellent service all round.
Thank you.

Really disappointed with a car cover I bought for my Jaguar XF. The fit is terrible and the rear ties are so badly positioned they hardly reach the rear wheels making it difficult to tie them off. The middle strap going under the car is too short, again making it difficult to clip it securely. For a supposedly premium product costing over £150 I find this unacceptable. Time will tell whether it will last but its fit and quality is no better than a previous budget cover I bought from a different company a few years ago costing less than half of this one. On my experience I would definitely not recommend DirectCarCovers.

I wish I'd read reviews on this first,
For £245 and having entered make model and year of the car into your website, I would expect a cover made specifically for that make, model and year of car.
The cover obviously isn't. The cover doesn't quite fit over the bottom of the front and rear bumpers and the attachments are just bits of webbing that need to be tied onto the wheels.
Very little thought has gone into the design.
It is flimsier than I expected with a layer of foam and a waterproof 'tarpaulin' type layer - I would expect something more durable for £245.
This cover should be £40-£80

Do not buy!!
Spent £150 on a car cover, total rubbish, leaked badly.
Emails and photos were ignored so had to claim money back through PayPal.

I was pleased with the car cover when it arrived, and it fitted the car I had bought it for. A problem did develop, and there were delays in dealing with it (hence 4 stars, rather than 5), but finally a satifactory and speedy solution was found.

Very disappointed , ripped after less than a week , took a number of days for customer services to respond. When they did I was told the size was wrong and that they would send out the correct size and some securing clips for the ties that go around the wheels. These should have been included in the first order. Got a refund today which will take 10 days to go back on the card I paid with. These covers are cheap for a reason , if you can afford to spend a bit more then do. Buy cheap you buy twice as they say.

AVOID - absolute rip off Shocking. Not sized for car and not waterproof!! Waste of money.
No reply from customer services.

Totally useless, Not waterproof.
Purchased the premium car cover, sent quickly, when I checked after a few weeks it was wet underneath. Have emailed 3 times with photos and been totally ignored.
Avoid

Supposed to be 100%waterproof
The cover is soaked inside out and car wet! Don't bother wasting your money and time! Customer service is no good either. I sent an email with video and pictures and they don't bother to respond!

Car cover didn’t fit my car, rain leaked through holes in the cover. After several emails and pictures being sent was told that the material is breathable and that it was probably condensation. I returned the cover at my own expense. But I did get my refund of the original cost of the cover.

The product is not even six months old yet is showing signs of wear and has developed a hole. The nylon straps have all frayed. I have complained as a 12 month warranty was promised.
The great news is that the replacement is on its way

Great quality cover. Really happy with my purchase. Very quick delivery.