Direct Global Trading Boxes Avis 718

I had a really disappointing experience with Direct Global Trading. I was in urgent need of removal boxes, and their website prominently advertises “Order before 7 p.m. for next day delivery,” which was perfect for my last-minute order. I paid the hefty delivery fee as my order was under £100, but when the day came, no delivery arrived. I checked online, and it hadn’t even been fulfilled. Customer service apologized but said it would only arrive the next day. That was the entire reason I ordered with them—so it was completely unacceptable. They offered either a delayed delivery or a refund, but the refund wasn’t instant. I even asked if they could at least arrange a morning delivery tomorrow, even if I paid extra, but they refused. Overall, the false next-day delivery promise is just a gamble. I won’t be using them again, and I’d strongly advise others to look for more reliable suppliers.

The boxes are described as 'large'. They are tiny. I needed them for a move but they are not fit for purpose.

Useless company with appalling customer service. First time I used them, the rolls of tape that should have been with the order was missing. I tried a second order only because they were cheaper than others, and this time the order was delivered to the wrong address and when I contacted them, was told to "check with my neighbours"(!!) despite my providing proof of delivery photo that clearly wasn't my address (!!) What am I supposed to do...walk around the streets knocking on doors to see where it is??!!

Ordered via amazon. Paid for 2 day delivery. Now estimated delivery 6 days. This means a loss of 4 days packing. Cannot contact the company. DO NOT ORDER VIA AMAZON

Do not use this company if you're not ordering far in advance!!
I ordered boxes for a move and got an email that they were dispatched but the tracking link wasn't working and it had been more than 2 days since the order for next day delivery.
I contacted support and was told that my order wasn't going to arrive and they couldn't dispatch a new order same-day.

Used them seven years ago and had a brilliant experience, so bought boxes again this time.

Ordered boxes Friday for next day delivery, so they should have been here Monday. Messaged at 4pm asking where they were to be told they had been damaged in transit and they sent me a picture. Had I not chased it I don't think I'd have found out!

So now I have to drive a long way to the nearest town to get overpriced boxes from a shop and it's extra hassle when we're moving on Thursday!

Very disappointing as they were so great last time I moved!!

I'm very unhappy with my experience with this company, which is absurd given the lack of negative reviews they receive. I purchased some of these boxes through B&Q, as they were a verified seller, and all of their reviews were great, and the boxes seemed really great quality and exactly what we need for our upcoming house move. I placed my order on Tuesday due to the 'free next day delivery' on this item and as I ordered past 12, it meant that it would be the following day and they did not arrive on Wednesday, or Thursday and not Friday either so I got in touch and the tracking had not even been updated, the order had been in the 'process' but had not been despatched and I got in touch and got a simple 'oh sorry this order was not fulfilled' yet I had paid for it and was expecting delivery two days ago as stated at checkout and via email? They asked if I wanted a replacement or a refund, and I said that if they could be with me by the weekend, then a replacement would be fantastic, but they could not offer this, so they processed a refund. I then made the grave mistake of ordering with the same company but through Amazon, as that also stated they would be delivered the next day, on Saturday, 7th March, and did they turn up? I got an email to say they're delayed and not due till the 11th March. I'm hoping to receive the boxes by this date, as Amazon offers refunds on orders later than three days, if not. I am very disappointed with how my experience has been despite not a single bad review, so I wonder if my review will exist or if it will be deleted/removed.

False advertising. Bought these boxes in a rush, advertised as large, but they're a fraction of the size of the actual large boxes I have been using, they are actually only slightly bigger than the small boxes I already have. Absolute waste of my money and failed to provide the tape advertised, offered partial refund for the lack of tape, but ignored my comments regarding box size and false advertising.

This is a wonderful business to work with and i cant recommend them enough.

Very satisfying experience with Direct Global Trading. High quality paper boxes, effective and accurate delivery arrangement, and straightforward online ordering platform. Highly recommend!

Great box, perfect for moving or storing, handy and durable, I highly recommend it 👌📦🩷

Purchased these boxes in late 2024 when I was packing out. The large boxes were used mainly to pack clothes and some files. They were put in storage unit for a year. Now that they have been delivered I can assess their quality: EXTREMELY POOR. Many boxes split or tore. Tape did not stick well. Too much external writing made ID-ing difficult. Other boxes purchased or scavenged from the shops fared much better.

Bought a set of 47 litre boxes from Direct Global Trading (DGTB) via their Amazon shop, ready for an urgent move. Waited in an entire day as promised, but no response from them or their chosen deliverer Evri when their schedule failed. Wrote to DGTB via the Amazon messaging portal to be told the following day that Evri would be delivering that day; that never happened either. Apparently, DHTB, Evri and Amazon can't manage this delivery between them, but offered it regardless. Waiting for a refund. If that doesn't come, then Small Claims Court.

Edit - DGTB have stated they'll process a refund, but we'll see. If you look at the other low-star reviews, you'll see how belligerent and argumentative DGTB are when they get criticised. It's the sort of inherent arrogance I won't suffer again from them.

A first order so was a little dubious as to what the quality of the boxes would be like. Ordered on Friday evening, arrived Saturday lunchtime and the standard is superb. Once I've packed up the boxes from this order I will be back for more. A proper business, thank you.

Good! Arrived quickly

Really great boxes! I ordered twice and they came within a few days! The boxes are sturdy (occasionally the handles holes would tear but there are four on each box so it wasn’t an issue) Each order comes with tape which was so helpful and they stack really well! Would definitely recommend

Absolutely solid quality boxes! Even love the small details on the boxes! Super fast delivery and great service! Will be using again on future!

I ordered boxes on the 28th of November. It was a so called next day delivery. Today is the 4th of December, I am checking out of the hotel where I am holidaying. No box has come. I asked for a refund. No response! I am so annoyed! No one picks up the emails to read and respond promptly. I will soon be taking the matter up with the financial ombudsman!

Boxes were delivered quickly. Great sizes & quality. Wasn’t sure how many we’d need, will definitely buy more from this company if we run out.

Delivery time was perfect, the boxes are exactly as described, and bring a little smile with the printed humour every time I tape the bottom, or should I say underside of the lorry 🚛. 😄👍👀