Excellent products and the quality is fantastic. Quick delivery and great service. Will buy this again. It is better than I expected...great product.
L'entreprise a répondu
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Lisez les avis des autres
I received a faulty product and contacted Direct Onsale on a chat line and they asked whether I had the original package, receipt etc - I answered yes. Then they told me I had to join something els... Voir plus
Direct on Sale is always prompt with their correspondence, and deliveries are in a timely fashion. In regards to my latest purchase, being a fire pit I was disappointed with the size of the product.... Voir plus
Seems like its unclaimed, but still like to write the review as I'm quite happy with the customer service. I ordered garden lawn mover, which had some parts issue but it was resolved very professional... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In 2016, shopping online in Australia meant two choices: overpay at the big retailers, or take a gamble on some overseas marketplace and hope for the best. We thought there was a better way. Not a giant catalogue of everything. Something more useful - a trusted source that did the hard work of finding products actually worth buying.
Coordonnées de contact
3,9
Bien
110 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I have not received any updates or my…
I have not received any updates or my purchase so I’m not sure why you would keep reminding me to do your survey. Can someone give me an update on when I will receive my purchase ?
10 mars 2022
The product is jut what I needed for an…
The product is jut what I needed for an outside project, very accurate
Thanks
Greg church
8 mars 2022
ITEM GOOD BUT YOU NEED TO NOT USE…
ITEM OK BUT NOT THE BEST BATTERIES WONT BUY THEM AGAIN CHEAP IMATATIONS
YOU NEED TO NOT USE ARAMEX FOR DELIVERIES THEY DELIVER TO WRONG ADDRESS
23 février 2022
I ordered car booster seat for my child…
I ordered car booster seat for my child long time ago,I am still waiting for that,when I track my order it still showing on same location not moving, send email to get any update about my order but not respond.
29 janvier 2022
Avis spontané
Easy to purchase on a good website
Easy to purchase on a good website and the response with info and tracking info was prompt and efficient. I was kept advised of the day the parcel was coming and this was great as it enabled me to ensure someone was home. I love the quality of Direct on Sale products. I have ordered many products over the years.
23 janvier 2022
Réponse de Direct Sale
Thanks Glenys for your review
Price said $153 online
Price said $153 online - then I received an email saying you had to add $60 for delivery - initially I said yes but then said NO (sorry) and haven't heard / received anything since.
Regards
David
6 janvier 2022
Réponse de Direct Sale
Hi David, if you can please reply to last email we sent out to you yesterday, it will create heldpesk ticket. This will not create any helpdesk ticket, and service team will not able to take any remediation actions.
Tried many times to find out when my…
Tried many times to find out when my order will be delivered. NO RESPONSE.
I will be contacting my credit card company to cancel payment. NOT GOOD ENOUGH
27 décembre 2021
Réponse de Direct Sale
Hi John, I do apologise to hear this, but I do not see any request on our helpdesk portal. If you have the ticket number please let me know. Your order has already been processed and will be delivered. Australia post do have extended transit times due to the busy season. Please reply to help@directonsale.com.au if you have any further question
I was late wish my order but you were…
I was late wish my order but you were quick to prepare my order and also communication has been great.
17 décembre 2021
Réponse de Direct Sale
Thanks Luisa for your review.
My purchase has been lost
My purchase has been lost and your customer service staff are not getting back to me and I am so disappointed. I need you to send me another one asap
3 décembre 2021
Waiting time between paid for date &…
Waiting time between paid for date & receive date' nice if it was far less
27 novembre 2021
Réponse de Direct Sale
Thanks Terry, We will share this with the team to let them know to keep up the amazing work
The product arrived OK but there are…
The product arrived OK but there are some queries that I requested answers from Direct on Sale yesterday
I am happy to adjust my review after receiving DOS answer.
23 novembre 2021
Réponse de Direct Sale
Thank you, I have checked with the helpdesk team, and couldn't find any inquiry from your email address or order number. Please email help@directonsale.com.au so we can respond in a timely manner.
satisfied customer
Items purchased were delivered promptly with no fuss and were exactly what i was expecting
18 novembre 2021
Réponse de Direct Sale
Thanks, Colin, we highly appreciate your feedback.
Made a purchase in August 2021 and it…
Made a purchase in August 2021 and it is now November and I am still waiting. No updates. Pathetic service from Direct On Sale.
8 novembre 2021
Réponse de Direct Sale
Hi Mark, I'm not sure if you got notifications, but your order was cancelled and full refund was issued due to stock unavailability.
Product was great
Product was great. Your service help was great
It just took a lot of effort on my part to track and get the product delivered
26 octobre 2021
Réponse de Direct Sale
Thanks Roselyn
The waterproof mattres protectors are a…
The waterproof mattres protectors are a good high quality. This Is the second time I have purchased them, and I will continue to do so.
13 octobre 2021
Avis spontané
Réponse de Direct Sale
Thank you Vanessa
I found communication very poor
I found communication very poor. When courier dropped it off, he /she did not ring our doorbell ,it was just left there without our knowledge. Would have been nice of them to ring doorbell to let us know.
7 septembre 2021
Réponse de Direct Sale
I'm sorry to hear this Giulia, but we do not control courier companies. Due to covid-19 they strictly follow government guidlines for contact-free delivery.
Shopped 1 week ago no tracking no
6 septembre 2021
Réponse de Direct Sale
Your order has the tracking number, please check your spam/junk folder. It in transit, there has been delays on transit times by Australia post due to Covid-19 restrictions. Please check the link below for more details by Australia post https://auspost.com.au/service-updates
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