Direct Plastics Avis 224

5 mtr Facia board delivered this morning. Well packaged and excellent quality.

Finished our replacement of the wood facia on our garage.

5☆☆☆☆☆

I made an order which was twice "lost" by the carrier then found damaged!
All my dealings with the customer service dept of direct plastics was first class. Toni and Matt couldn't have been more prompt or helpful both via email and on the phone in getting my order fulfilled. A customer service department that actually does what it says on the tin.

Second time I have ordered from here first time was ok this time scratch down the soffit and cracked trim contacted customer service but no reply and a not expecting any of course the damage could have been caused by the carrier but it all seemed well wrapped

Ordered some facsia and other bits from this company for a house i was working ordered tuesday for delivery thursday, my daughter took delivery and I arrived home and went to load it onto van, and clearly something was wrong, opened it up and the facsia was smashed in half, emailed straight away fearing the worst, got an email by 9.30 next day saying no problem will be replaced. Email later same day saying it has been picked up by courier,delivery on monday, well impressed. Thanks matt 👍

Absolute joke of a company, ordered £350 worth of plastic products off the website, heard nothing off them so after a week chased my order only to be told most of it wasnt in stock and they couldn’t say when they would be getting it. The don’t deserve customers. If they haven’t got it then the website shouldn’t allow you to order.
Avoid at all costs, there are plenty of decent plastics companies out there that do have stock and contact you straight away!

Super fast delivery. A small problem with a couple of items was dealt with quickly. Really good communications & excellent service. Recommended

Excellent communication Great price and super fast delivery I would use them again with no hesitation

I placed an order on 2nd December hoping for delivery in 2-3 days. I was contacted 10 days later to say 6 of the 15 items I ordered were out of stock because of a nationwide shortage. Which I found out was nonsense because I was able to purchase the same items from a different supplier for next day delivery with no bother.
I was then told the remaining items would be delivered on Tuesday 15th December. When I emailed to find out an ETA I was told the order was not going to make it but will be delivered on Wednesday 16th December and it would be the first drop. I asked what time the first drop would be and I was told between 9:30 and 10am. (In the building trade first drop is at least by 8am). I emailed back to say I have let our site foreman know to be ready to accept delivery and check the goods because I no longer trusted direct plastics. To which I got the response that actually the remaining 9 items I had on order was not in stock at all. So I then made a phone call and apparently spoke to to a team leader who said sorry but that does not cut it at this moment.
All I said if they let me know a couple of weeks back that they could no longer help me then I would have found my order elsewhere.
I am honestly waiting for the cameras to show up because it you can not mess up an order this badly by accident it must be on purpose.

Everyone is using the excuse of the pandemic, it is easy to communicate, you can tell customers the lead times and limitations you are facing at the time of order or a couple of days later. Not THREE WEEKS later. That is just unacceptable service.
I tried to communicate this to the team leader that I spoke to to the phone just now and I was just told they deliver when they have the goods. No sense or urgency, no sense of caring that their company has let me down. Absolutely terrible customer service. Ad it is for this reason that I would NEVER deal with this company again and warning others not to waste their time.

Excellent customer service from helping with the order through to fast delivery. Very impressed.

Quick delivery, unfortunately one of my items was wrong, sent an email and they replied straightaway sending out the correct item the next business day. Very impressive customer service.

First class customer service they went out of there way to help me big thanks to Toni

Overall good service, reliable and excellent customer care.

I was not placing a big complicated order so was looking for good price. Direct Plastics came out on top. So placed my order. I had reason to contact their customer service a couple of times and I could not fault them. Swift and informative replies. Advised when stock had been despatched and it arrived next day.
I did not read the reviews until after I had placed my order and I was a bit concerned but as it turned out I had no reason to be.
I would have no hesitation to use them again.

Debated whether to order after reading reviews then thought these were probably only a few compared with how many customers were ordering - as we know happy ones tend not to leave feedback! We are really pleased with the service we have received on 2 recent occasions. First delivery arriving on time and with a message sent before hand confirming delivery period. Second order placed Sunday and arrived on Monday a couple of days early! Easy to order and delivery guy friendly and efficient :)

Direct Plastic. Hate it. don't order products from this website.

I have ordered some product from DIRECT PLASTIC to be delivered on next day. The website is allowed me to select the option, paid £17.50.
Waited on Thursday: NOT DELEVERED.
Next Day: I contacted customer service; an advisor (MAT)told me one product is out of stock. this is the reason they didn't deliver (LIER) and told me will be delivered 5th of OCTOBER.

Results: NOT DELEVERED

I contacted again on the same day an advisor told me “there is a technical glitch on the website. LIER
She transferred to Next COWBOY (MANAGER)

He told me another story. In the T&C the delivery is in-between "3 TO 5 Working days" LIER.

Instead of checking the T& C I checked and found on the email confirmation, Under What Happens Next""" section

"""""""What Happens Next""" section.
We are now processing and packing your order ready for despatch. Your order should be with you on or """"""before the time frame you selected at the checkout stage. Please see I have cut and paste it

DIRECT PLSTIC WILL GIVE YOU FALLS PROMESIS. Never Trust them and They never deliver an agreed timeline

Wish I had read all the reviews before ordering from this company as I’m having the same issues as many other people. I am awaiting items which I requested be delivered a week ago. Initially got an email saying order had been received and despatched but when it didn’t arrive on the day requested I was told items were out of stock. Happy to take my money and send me an invoice though. One parcel received day before yesterday (literally dumped on the doorstep without anyone letting us know it had been left) but the other part of the order is supposedly being sent via Tuffnels. Wasted a day’s work last Friday and now spending valuable time on the phone to Tuffnels but no-one is answering the phone at the Exeter depot so I’m no further forward to knowing when, or if, this order will be fulfilled. Absolutely atrocious customer service by both seller and courier so buyer beware. Next step will be trying to get my money back if Tuffnels don’t deliver/answer the phone!

Excellent service. All items were in stock, but the order got held up in the system. Made a phone call and spoke to Toni. She was really helpful in pushing the order through the system. All goods were delivered by Tuffnells early next day. Excellent customer service and superfast despatch. Thanks Toni!!

Order placed, arranged delivery date. No update on order progress, no confirmation of delivery.... guess what delivery date missed. Called up, phone rings and ring.... finally spoke with someone who appologised and promised a call back with an update, no such call. Multiple more phone calls and long ring times for answers... same excuses. Last update, after a week of contacts, products now in the yard which should leave today with tracking.... guess what, no such tracking or delivery update. Called in after another day for update... goods still not been marked for delivery or out, asked for immediate cancellation. I feel like I've been completely ripped off... fobbed off, all the excuses under the sun. Just hope I get my money back sharpish otherwise I'll be taking a ride up to Blackburn directly for my CASH!!!

I found this company great to deal with. Exceptional customer service and on time delivery. Cannot understand the poor ratings showing for this company as this has not been my experience.

I had need of three 5 metre lengths of quandrant quickly and decided to use this business, with two orders. Orders accepted and processed quickly but then massive problems with delivery. They use Tuffnells for these long lengths as other couriers will not handle such long items. This is where the problems came about; Tuffnells operate a track and trace facility and despite not delivering the items, the status each evening was updated to 'delivered' when that was not the case.
Matt in web sales at GAP was great and chased the two deliveries, which Tuffnells insisted had been delivered. He arranged for another, replacement order to be sent out with sadly exactly the same outcome.
The end result is that I have had my order refunded and now have to source the items elsewhere almost two weeks down the line.
As mentioned, Matt was great and all credit to him. The issue is Tuffnells clearly not able or willing to do what they are in business for. A separate review will go on their site and three stars given here as thanks to Matt for all he did to help.