Direct Plastics Avis 223

Wrong item received today after awaiting delivery for nearly a week. Hopefully things will be resolved with the correct item either tomorrow or Thursday

Easy to order products which I was struggling to find anywhere. Excellent delivery and very satisfied.

Reliable and delivered on time

Delivered on time and very good quality, have usd direct plastics before and will do so again

The order was placed over a week ago with a delivery date agreed on for the only day i could be here today the 20th october.
Waited for delivery until 3 pm called customer services who then said a couple of brackets were missing so they didnt send the order.
Total lack of communication the only good thing is they refunded straight away.
Company needs to let customer know if there is a problem and not just let them waste a day waiting.

Fast efficient service quality merchandise.

We placed and order on 23 September for some gutter clips, & bends. Everything showed as in stock and we paid £8+ for courier delivery on about £60 of bits. Today is 16th October. Despite three phone calls, in which they explained that because they have a new stock system, things show as “IN STOCK” on their website when they are not. When they say they will call back to update you, they don’t. AVOID if you actually need what they say they have!

Great value, delivered on date as advised when placing order with acceptable delivery charge.
No reservations about using same supplier again

Just went on line. Ordering was easy. Had everything that I required for my project at a very good price. I was kept updated about delivery which was quick so not one problem arose throughout the whole ordering process. The items are top quality and fitted easily. Thoroughly recommend.

bad communication wrong item send and never answer on my email regard the issue and not fixed so very disappointed nk more buying from tham

Item delivered clearly damaged and just dumped on driveway without attempting to obtain a signature, unwilling to exchange after numerous attempts and returning item to GAP

Very Easy too Order products . Very good customer service. Delivery spot on delivery guy very helpful.
Good prices good service 10/10

The price was great especially considering that I didn't have to leave the house to get the item.
Delivered on the day as stated in good condition by nice, friendly delivery guy.
Would have been 5 stars if I had been kept updated about my delivery but when I contacted Direct Plastics to confirm delivery details, they emailed me back straight away.

Could have sworn i ordered 90 degree Square Fascia Corners, however 135 have been sent. The website won’t let me in to check

Great prices. Reasonable delivery price and quick delivery

Order never arrived on the day specified and told it was due out of stock for 1 item they gave me another date but I was on holiday, which I told them but they still delivered and left it all outside.
Instructions to call before delivery but they didn’t as if they did I would have had someone to meet the driver.
Since the delivery I discovered I ordered 2 items in the wrong colour they said they can take them back with a 20% charge to put the items back in stock!
So the cost to send back and 20% on top then reorder the correct items then new delivery costs not worth using them.
Shame as competitive pricing but there loss as we can use other suppliers

Speedy delivery first class service cannot fold them

No money going down the drain with Direct Plastics. They were efficient, great comms, and speedy delivery. They have a great range and have used the a few times and never let me down. Thanks!

Good products at reasonable prices. The ordering process was easy. Exceptionally quick delivery, my items were ordered on a Friday afternoon and were delivered on Monday morning. The only problem was that I was not expecting them until the following Friday as I knew I would not be home on during the early part of the week. Luckily the driver was able to leave them on our drive.

Delivery was very slow (10 days), however, I can forgive the wait because the prices and delivery costs were relativey low. I would have liked some communication about the reason for the long wait for my order to be processed, and to reassure me that it would be processed soon. I almost canceled the order, after 9 days and no updates. Now I'm glad I didn't, because the goods arrived, out of the blue, the following day.