DiscreteHeat UK, Thermaskirt Avis 

Excellent customer service from the team at Discrete Heat. From the initial enquiry through to installation, they were professional, knowledgeable, and a pleasure to deal with. Communication was excellent throughout, and they took the time to answer all of my questions. We have been using the products for the last 12 years without any problems whatsoever. It was simple to install my self with very basic plumbing knowledge It's refreshing to work with a company that genuinely cares about customer satisfaction. I wouldn't hesitate to recommend Discrete Heat to anyone looking for a high-quality heating solution backed by outstanding service. Five stars!

Some time ago I required a replacement part for my system. I eventually,on advice from a friend, contacted DiscreteHeat. They had the part in stock, not the usual lead time for parts. I also received great help and advice. Recently I required another part and because of the great service previously I again contacted DiscreteHeat (Martin). They had the part and again I received,if possible,even better service this time.What a pleasure to deal with a (British ) firm whose aim is to give the best possible service.

I personally installed a Discrete Heat Thirmaskirt system in my house back in 2012. I wanted to avoid the use of radiators and get a better distribution of heat – which I successfully achieved.

From a plumbing perspective the system has been great - no problems.

Aesthetically the plastic end covers have needed replacing over the years as they have yellowed. I understand from the Discrete Heat support team that later versions have improved on this.

Overall the heating system has worked well and the support team have always been available and helpful when I’ve needed them.

Great product and service.

We bought this system initially after seeing an advertisement in a refurbishment magazine. It proved to be an ideal solution to increase flexibility in the layout for the lounge. We installed our system with friends help in 2010 and it's been working great since then. Excellent service and great technical department to assist with any installation queries.

Customer service excellent when requesting spares for an alteration. Still looks great after all this time. I can't recommend Thermaskirt enough.

Barry Carr Leeds.

The Thermaskirt skirting/radiator was already fitted downstairs in our house when we moved in 3 years ago. It seemed like quite a novelty at first but we hardly notice it any more, it just works.
The skirting is about 15 years old and it recently developed a drip at one of the joints. The style of skirting is no longer available so I was worried that the spares wouldn't be available but they answered my message immediately and said that the fittings are all backwards compatible so it was not a problem. They sent the replacement part from the photos I sent and it all goes together easily.
We really like this heating. It's much better than conventional radiators. If and when we need to replace some of the remaining conventional radiators in our house we'd probably change to this.

I first had Thermaskirt fitted in 2011. I have been very pleased with the system. Its efficiency and operation is no match for a standard system using bulky radiators. I had an extension to my home built in 2017 and had no hesitation in fitting this system again. The central heating boiler can work at lower temperatures. This is just one reason for its efficiency. It is easy to fit in place of an existing system that uses radiators. Bare in mind that conventional radiators are in fact convection heaters.
The Thermaskirt system is particularly good when used in a kitchen to replace the standard barge boards. The feel of the radiated heat around your legs makes the world a cosier place!

Was installed about 10 years back, every 2/3 years a piece will rust and needs replacing. repairing/ replacing is not easy like a radiator. To replace a piece part of heating will need to be removed, new connectors will be needed
finishing trims on top & bottom shrink with time. was installed more then what was suggested, but in cold weather needed extra heat. Needs perfect square corners and level walls otherwise corner & end cover will not fit, gaps will show between wall and the skirting along the length
wasted alot off money now replacing with standard radiators

Brilliant products and company to deal with. Had great help from planning to installing my skirting heating.

I purchased and installed the thermaskirt wet system approx 10 / 11 years ago and that is my only source of heating and I have been very happy with the system.
I am now changing to thermaskirt electric due to renovations but may I also add the wet system is working perfectly well still it is my choice to put the electric system in the property and I am quiet confident that it will be just as good as the wet system.
The sevice form Pete Richards was very efficient and professional and also speaking with Martin on the phone to answer so.e of my questions was an easy and informative discussion to have.
Looking forward to getting the install started

I recently had Thermaskirt installed by a fitter recommended to me as one of their most experienced installers, and the experience has been extremely disappointing. The workmanship was poor, with visible gaps, misaligned joints, incorrect capping, and several areas that looked rushed and unfinished. No dust sheets were used, my carpets were left dirty, and my vacuum was blocked when the operatives attempted to clean up.

More concerningly, I was left with exposed wiring, open electrical sockets, and holes drilled through walls and skirting in two separate rooms. A ventilation cover was removed and not replaced, leaving an open hole directly to the outside of the building. None of this was disclosed to me, and no attempt was made to make good.

I raised these issues immediately and followed up with detailed written complaints to both the installer and Thermaskirt, including photographs. I have received no response from either party.

Thermaskirt product itself works okay if you want something that operates the same way as underfloor heating but without the benefits of warm floors. My issue is with their recommendation of an installer who rushed and bodged my project, and who is still on their website as a gold medal installer of their product

Although one Thermaskirt staff member (Pete Richards) has tried to help, the scale of the issues and the lack of accountability from the installer and the company have left me extremely disappointed. Based on my experience, I cannot recommend this installer or the Thermaskirt service.

Absolutely professionally done . John and Harvey worked well together and got the job done in good time . On time , worked hard and explained everything.
Thanks 👍👍. Finish was excellent and it heats the rooms in no time. Couldn’t fault anything 10/10 fellas

I am having a terrible experience with Discrete Heat. In December 2025, I contacted them, and they provided a quote while recommending Invisible Heating Solutions to install the system. The quoted cost for only the ground floor area was £8,000. I paid £5,000 in advance.

Invisible Heating Solutions (Joshua James, Operational Director, very dishonest and unreliable) came on January 14th and 15th and completed only half of the work. The thermal skirts they installed are not functioning. Despite reaching out to them several times, they have not come to fix the issue.

I involved Andrew Howard from Discrete Heat because they recommended him, and he advised that Invisible Heating Solutions is their partner service for installing thermal skirts. I still have no heating and am currently engaged in a bank dispute over this matter.

Discrete Heat should either have its own engineer or better oversee the services it recommends. The poor service and lack of professionalism I am experiencing are unacceptable. Additionally, I am having difficulty finding an engineer to resolve their mistakes, which has caused me a lot of stress—both mentally and financially.

I couldn't have asked for a better customer experience than I received when dealing with Discrete Heat over a 2 year period. Chris was always so patient and helpful with our plumbers and myself, answering all of our questions. Nothing was too much trouble. To add, Carl installed our skirting board heating and worked closely with our carpenter, again nothing was too much trouble and he did a great job. My wife and myself are really pleased that we made the decision to have heated skirting boards installed; the heat is dispersed more evenly around each room, making the house a more comfortable environment for us to live in. We've always had radiators prior to this, never again! Thank you Discrete Heat.

As this was my first time using Thermo Skirt, I wasn’t sure what to expect, but it worked brilliantly. I would highly recommend it.
The whole experience was made so much easier thanks to the fantastic support I received from Pete over the telephone. Pete patiently answered all my questions and was so helpful. He is a real asset to your company.

I was one of the very first customers of DiscreteHeat almost twenty years ago now. When we extended our house in 2006 I was looking for an alternative to radiators or an underfloor heating system when I happened across this company and the product they had just brought to market, it seemed perfect for my needs. After much consideration I took a leap of faith and invested in it for my conservatory which is a run of around 30 meters in length in what is quite a cold room in winter due to the large glassed areas.
I had the system installed by my plumber who had never seen a system like it but following the fitting instructions provided he had it up and running very quickly and we were all very happy with the results.

The system provided enough heat to make the temperature comfortable in all but the very coldest winter months when we occasionally use a wall mounted electric heater to boost the temperature. The reason for this is that over time the system has become less efficient towards the end of the run due to air getting in, as it does in radiators, but unfortunately there was no way to bleed the air out without draining the system down. Another minor aesthetic issue was the rather unsightly clip on plastic strip that fitted to the bottom of the skirting which allowed for trimming to fit uneven floors or the fitting of cables behind it. A good idea but not particularly pleasing on the eye.

What you have to remember is that my system was one of the very first examples of a completely new domestic heating system and very few things are perfect first time around. I think it is fair to say that this product has been round the block more than one time by way of improvement.

Fast forward twenty years and it is quite clear that whilst the principle remains unchanged all the components of the system have undergone a great deal of development and improvement.The plastic strip is gone and the skirting face is now clean and all one piece, all the internal pipework connectors are now brass, brackets for fixing the skirting to the wall have been improved and clips to prevent any internal movement of pipework are now fitted. A simple bleed vent has been fitted to the return valve which will address the problem of air getting into the system and reducing efficiency. The fitting instructions and guides that are provided are so much better as they are now in detailed template form with exact measurements of exactly where and how things need fitting. You can go on YouTube and watch a guide for every stage of the process which is brilliant. The actual profile of the skirting has also been greatly improved.

So what brought me back to reviewing this product some twenty years on. Well, unfortunately, I had a leak from it which went unnoticed for over 24 hours which caused a fair bit of damage to my flooring. We very quickly identified that the leak was coming from the point where the plastic push connector has come slightly loose from where it enters the actual skirting, probably caused by years of very slight pressure as the system opens and closes. This cannot happen now due to the addition of the aforementioned clips that now hold the pipework firmly in place. Fortunately we were able to quickly isolate the leak by the close off valve on the thermostat.

Now I needed to know how to fix the problem. I no longer had any of the fitting instructions or any spare parts and so I decided to contact their Customer Service for some advice. Had I been told that ‘Sorry, your warranty expired years ago and we can’t really help you’ I couldn’t really have complained. What I got was the exact opposite, Mitch was incredibly helpful, he asked for photos and a video to help identify exactly how they could help me. Having provided them and as a starting point he immediately told me he would be sending me a batch of new connectors, a new return valve with a bleed function and clips for fixing the connectors in place. All of this was free of charge!
The parts arrived the next day and today I also received a phone call from Martin, who owns the company, asking what more he could do to help and to talk to me about my experience of the product over twenty years of use. as this kind of field testing cannot be replicated any other way.
I am happy to write this review because it only takes a few negative reviews from disgruntled customers, for whatever reason, to do enormous damage to small innovative companies like DiscreteHeat. I have found the product to be excellent and can justify thatby twenty years of real world use which can rarely be vouched for in any reviews. Fortunately there are also many positive reviews from other long standing customers which I can now add my support.

The customer service I have received has been outstanding, and in all honesty, I had no divine right to either receive or expect that.

We have had this installed for nearly 2 years now and broadly it works well. I installed it myself following their instructions which were not quite detailed enough for the BM3 profile and contained conflicting information (for example pipe centres on the provided template were for the BM2 profile not the BM3 profile) so I resorted to watching a lot of their videos. That said, provided you are relatively competent with woodwork/basic plumbing and you have a mitre saw and a decent tape measure you can do this as a DIY task as everything is push fit so no soldering required.

We opted for these as they are a very good solution to avoid radiators though for our two largest rooms we did have to supplement the skirting board with a radiator to meet the heat loss requirements for a low temperature system.

Information management:
Although the customer service team are very friendly and generally helpful, we did have issues with components almost being delivered to the wrong address because they kept defaulting to our old address where we'd ordered a sample to and with the original order the wrong profile capping was provided. To be fair, they did sort this out with replacement capping and matching MDF skirting at no cost to us.

The actual performance of the skirting boards is good but there are some niggles:

- They do make noise as they heat up and cool down. Mostly this is minimal but in one room I did have to adjust how one long section is attached to the wall to allow for more movement as the supplied clips don't allow for even slight curvature in the walls of older houses. This fixed the loud banging noise caused by the clips pulling the skirting too tight to the wall.
- The clips, aluminium covers and plastic corner joints do seem a bit flimsy.
- Some pieces supplied in the kit are not easily demountable meaning that if you need to change anything or accidentally connect something the wrong way it means buying new tectite pieces which are expensive.
- They need a better way to secure the ends of each run. I had a leak caused by the Thermaskirt slipping beyond the O-rings on a corner joint. This was despite having screwed the end to the wall. While customer service were helpful they did initially try to blame me for incorrect installation although I had followed their instructions. I ended up making my own custom bracket to secure this length in place.
- Heat output of ~80w per metre for the larger BM3 profile may mean that for larger rooms you'll still need to add a radiator if you're planning to run a low temperature system like a heat pump.
- They can be a pain to bleed but provided you have a tall radiator or towel rail, any air will eventually accumulate there allowing you to purge air from the system gradually.

In summary, I would recommend for simple room layouts where you don't need the additional under door kits or extra corner kits to deal with bay windows as these do add substantially to the cost. In these situations the system is great for heating the room uniformly and saving wall space used by radiators but there are some design improvements needed and I would urge prospective customers to triple check all the information provided at point of sale to ensure you get the correct items.

We have had a small installation for background heat in the kitchen for nearly 15 years, having originally seen the product on Dragon's Den. We have just experienced a small leak from a thermostatic valve, and I am delighted to know that DiscreteHeat have agreed to replace the valve even though it is well passed its 10 year warranty. Exemplary service! I had forgotten how to remove the plate covering the TRV and couldn't find the original instructions, but the website is very easy to use to find the installation manual and the two hidden screws.

Absolutely overwhelmed by the service had by Martin at Discrete heat UK,
Has gone above and beyond to help me and my family have heating over Christmas,
Although closed for the festive season he picked up my email and hand delivered the part which arrived this morning (Christmas Eve)
Well done guys ⭐️⭐️⭐️⭐️⭐️

Installed thermaskirt upstairs in all rooms as part of a full renovation .

We wanted something minimal and invisible as wall space was limited due to where the windows were and room layouts.

Important

We insulated the attic floor in full
We installed triple glazed windows
Really think about the start an end of runs and how where furniture will be placed if you can.

Order process

Great. Pete was fantastic. We had already measured the walls but Pete calculated the runs and made adjustments throughout the conversations and planning. All BTU measured per room so you can compare to radiators if you want to understand more. We wanted zone heating an he also advised, found and provided the right THB and thermostats for the job.

Order and arrival

Order came after several weeks (as expected) there were a few things that were wrong / missing but these were immediately figured out and replaced / delivered . No messing around here. Thank you Pete for being great throughout.

Installation

We had our onsite builders install them. They also had pre layed out the pipe work before the final floor was fitted. They did it all the skirting fitting in a day and a half. Very simple to connect . A few issues with the black connectors that you screw in the walls to clip the skirting to however we both think this might be more to do with the walls not being perfectly straight and the skirting being so solid and rigid. You might need to just replace the clip if you think it’s not right. Thermaskirt send you a bunch extra so no stress.

Result

Honestly the heating and the quality of the heat is beautiful. Having a gentle heat come from all sides really is noticeable and almost feels like underfloor heating when walking nearby with socks on. This is a very well thought out and designed product. It’s now December and upstairs is always a very pleasant temp.

It also looks incredibly clean and minimal. We had an extra aluminium strip instead of the top gasket / extra profile also provided by thermaskirt (as we’re not a fan of the gasket itself) and it really just ties it all together for an ultra clean look. Very happy with this result.

Few considerations for people interested.

If your walls or floors are not dead flat you will have to make adjustments (like us)

You can mastic / seal but we tried to avoid this as really just enjoyed the clean right angles of the aluminium so we cut the floor a little to allow the skirting to drop a little to conceal the gap. We did also use a little wood colour matched to the floor mastic so it’s not visible and mostly to hide the shadow itself.

Same goes for the top aluminium strip. Our walls even after plastering were not perfect (1960s) house so we made some micro adjustment to the wall facing edge and glued them down to conceal any shadow gaps.

This is a 5star product and a 5 star service even with the few hiccups of the order itself . This is also a premium product so you should look to compare the price to premium / design grade radiators.