Thank you, Lauren with Diver Insurance, for guiding me through the insurance maze of information. You were so knowledgeable and I appreciated you helping me to understand my new policy. I feel like so... Voir plus
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Lisez les avis des autres
I had the absolute pleasure of speaking with Chanelle Norris and it was a true blessing. She walked me through the process of getting set up for my upcoming liveaboard in Australia. I have NEVER had s... Voir plus
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I've purchased Dive+Travel insurance from DiveAssure for 10 years. They've had to help me out 3 times during this time. I've never had issues in getting things covered varying from lost dive gear, med... Voir plus
the company sells you an insurance covering everything including delays cancellations etc. when it happens they ask for impossible documents that you cannot attain and then say they cannot do anythin... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
DiveAssure was founded in 1999 with the goal of providing divers with comprehensive diving accident insurance, travel insurance, emergency assistance, and support services tailored specifically to the diving community. Built by divers, for divers, DiveAssure offers a range of insurance and assistance programs designed to support recreational divers, freedivers, dive professionals, dive centers, and travelers both locally and worldwide. Our personal plans are designed to help protect members before, during, and after their trips, including access to emergency assistance, diving-related medical coverage, travel protection, evacuation support, and more. For over 25 years, DiveAssure has supported divers around the world with the goal of helping them dive and travel with greater peace of mind.
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3,9
Bien
263 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Thank you!
Thank you, Lauren with Diver Insurance, for guiding me through the insurance maze of information. You were so knowledgeable and I appreciated you helping me to understand my new policy. I feel like someone actually cares about my health coverage and that means a lot to me. Thank you for doing what you do!
17 mars 2026
Avis spontané
Réponse de DiveAssure
Thank you so much for your kind words and for taking the time to share your experience.
We are thrilled to hear that Lauren was able to guide you through the process and help make your coverage options clear and understandable. Navigating insurance can sometimes feel overwhelming, so providing knowledgeable and caring support is something we truly value.
Your trust means a great deal to us, and we are very happy to know you feel supported and cared for. We will be sure to share your feedback with Lauren and the team.
Wishing you safe and enjoyable adventures ahead!
Staff were very polite and respectful
Staff were very polite and respectful. They responded quickly and professional to my request.
9 mars 2026
Avis spontané
Réponse de DiveAssure
Thank you for your wonderful feedback and 5-star review!
We are very happy to hear that our team was able to assist you promptly, professionally, and with the level of respect and care we strive to provide to every member.
Your support truly means a lot to us, and we greatly appreciate you taking the time to share your experience.
Wishing you safe dives and wonderful travels ahead!
I called this morning and spoke with…
I called this morning and spoke with Chanelle Norris and she emailed me the information I needed. After I reviewed it I called her back to let her know that I was ready. I left a voicemail with her and while writing an email to her she called me back. I selected the Plan that I wanted and she emailed me all the paperwork that I will be needing for my trip in October 2026.
I am Very, Very Happy for her Help
9 mars 2026
Avis spontané
Réponse de DiveAssure
Thank you so much for your wonderful review and for sharing your experience!
We are delighted to hear that Chanelle was able to assist you quickly and make the process smooth and easy from start to finish. Providing responsive, knowledgeable, and caring support is extremely important to us, and it is wonderful to know you felt well taken care of.
We will be sure to pass along your kind words to Chanelle. We truly appreciate your trust in DiveAssure and are very happy to hear you are feeling prepared for your October 2026 trip.
Réponse de DiveAssure
We are sorry to hear about your disappointment.
CFAR (Cancel For Any Reason) coverage is still subject to specific policy terms, conditions, eligibility requirements, and purchase timelines. As with all insurance products, claims are reviewed based on the policy wording and documentation provided.
We understand that claim outcomes can be frustrating, and while DiveAssure assists members throughout the process, final claim decisions are made by the insurer according to the policy terms.
If you would like your case reviewed further, please feel free to contact our support team directly.
Chanelle Norris Absolute Pleasure
I had the absolute pleasure of speaking with Chanelle Norris and it was a true blessing. She walked me through the process of getting set up for my upcoming liveaboard in Australia. I have NEVER had such an amazing experience with customer service. I truly hope the bosses see this and thank her for doing such an amazing job. She was so friendly and informative. She cracked jokes with me and kept everything extremely light hearted but professional. (Email issues)Chanelle, I hope you are able to read this. Please keep doing what you do. I hope your travels take you to more amazing places. Thank you so very much for being you.
29 janvier 2026
Avis spontané
Réponse de DiveAssure
Thank you so much for this incredibly kind and heartfelt review!
We are absolutely delighted to hear about your experience with Chanelle. Providing knowledgeable, caring, and genuinely human support is exactly what we strive for, and it is wonderful to know she made the process enjoyable and stress-free for you.
We will absolutely make sure your feedback reaches both Chanelle and the team. Your words truly mean a lot to us.
Wishing you an amazing liveaboard adventure in Australia and many unforgettable dives ahead!
SCAM SCAM SCAM - BEWARE !!! 🛑🛑🛑
⭐ 0/5 – Total System Failure From Start to Finish | “Dive & Travel Plus” Is a Scam-Level Experience
I purchased a Dive & Travel Plus insurance policy for TWO people, expecting professional assistance, safety, and support in case of emergency. What I received instead was one of the most incompetent, costly, and disrespectful experiences I have ever had with any company — insurance or otherwise.
Emergency assistance that COSTS you hundreds of dollars
Let’s start with the most serious failure.
During a real medical emergency abroad, the company provides:
• No live chat
• No functional email support
• No alternative contact method
The ONLY option they give you is an international emergency phone number.
Calling that number — while dealing with a medical emergency — cost me around USD 300 in phone charges, which I now have to pay out of my own pocket.
No warning.
No transparency.
No reimbursement.
No responsibility.
An emergency number that financially punishes you for using it is not assistance — it is reckless negligence.
Claims process: chaos, contradictions, and lies
I reported the incident the same day it happened (15 November).
I sent key documents, including the dive invoice, on 17 November.
I submitted every single document they later requested, and I even received written confirmation from their own staff that the documents were correctly added to my case.
Despite this, they repeatedly stated that they “had not received the necessary documentation.”
This is not a misunderstanding.
This is either incompetence or deliberate obstruction.
Every reply:
• Contradicts previous confirmations
• Ignores timelines and attached emails
• Sends generic checklists without reviewing the actual file
• Mixes medical claims with dive refunds, creating confusion on purpose
Impossible communication
• Phone access from Europe is nearly impossible
• Call-back requests are ignored
• Direct questions are skipped
• Escalation requests are disregarded
When you actually need help, no one takes ownership of the case.
Cancellation & refund: completely ignored
After realizing how useless this insurance is in real life, I requested:
• Policy cancellation
• Refund for the unused period
Despite multiple written requests, they never provided:
• A department
• A contact
• A process
• A single clear answer
Total silence.
Final verdict
This company fails at everything an insurance company is supposed to do:
• Emergency assistance → FAIL
• Communication → FAIL
• Claims handling → FAIL
• Transparency → FAIL
• Respect for insured clients → FAIL
What you buy is not protection.
It is a bureaucratic trap that drains your time, your energy, and even your money when you are already in trouble.
I insured two people under a premium Dive & Travel Plus policy and ended up:
• Paying hundreds of dollars just to call for help
• Being buried in forms and contradictions
• Being ignored when asking for cancellation
• Being treated like a nuisance instead of a client
This is hands down the worst insurance experience I have ever had.
I regret buying this policy and will actively warn others to stay away.
If you are considering this insurance: don’t.
When things go wrong, they will make them worse.
P.s all the facts are documented and I’m actually thinking of going for legal ways - just beware!
7 novembre 2025
Avis spontané
Réponse de DiveAssure
Dear Daniele,
Thank you for sharing your feedback. We are truly sorry to read about your experience, as this does not reflect the level of service and support we aim to provide our members.
We take these concerns very seriously and are currently reviewing the matter internally. A member of our team will reach out to you privately to better understand the situation and see how we can address it appropriately.
We appreciate you bringing this to our attention and apologize for the frustration this has caused.
Kind Regards,
The DiveAssure Team
Claim rejection due to OPERATIONAL reasons not being covered
I recently purchased a TRAVEL plus DIVING INSURANCE plan from Dive Assure for my Lembeh, Indonesia trip.
My flight was delayed and I missed my connection and was stranded in Singapore for 2 days.
Dive Assure refused to reimburse the claim amount citing ‘OPERATIONAL reasons not being covered’ under fine print.
They have lost a 5 yr old customer now.
15 décembre 2024
Avis spontané
Réponse de DiveAssure
Thank you for your feedback, and we sincerely apologize for not responding to your review sooner.
We are sorry to hear about the disruption to your trip and your disappointment with the claim outcome. As with all travel insurance policies, coverage is subject to specific terms, conditions, and exclusions outlined in the policy wording, including certain airline operational situations.
We truly appreciate your support over the years and regret that this experience left you feeling disappointed.
Kind regards,
The DiveAssure Team
Réponse de DiveAssure
Thank you for your 5-star review!
We are delighted to hear that you found the process quick and easy. Making coverage simple and accessible for our members is always our goal.
We truly appreciate your support and wish you safe and enjoyable travels ahead!
Website easy to use and clear
23 octobre 2024
Avis spontané
Réponse de DiveAssure
We are very happy to hear that you found the website clear and easy to use. Creating a smooth and user-friendly experience for our members is something we continuously work on and greatly value.
We truly appreciate your support and wish you safe dives and wonderful travels ahead!
Very easy to arrange and a good level…
Very easy to arrange and a good level of cover
11 octobre 2024
Avis spontané
Réponse de DiveAssure
We are delighted to hear that you found the process easy and the coverage suitable for your needs. Providing straightforward access to comprehensive protection is exactly what we aim for.
We truly appreciate your support and wish you safe and enjoyable adventures ahead!
Réponse de DiveAssure
We are very happy to hear that you found the purchase process fast and easy. Making it simple for our members to get covered quickly is something we greatly value.
We truly appreciate your support and wish you safe dives and wonderful travels ahead!
Very easy steps.
20 septembre 2024
Avis spontané
Réponse de DiveAssure
Thank you for your review!
We are glad to hear that you found the process easy and straightforward. We continuously work to make the experience as smooth and user-friendly as possible for our members.
We truly appreciate your feedback and support, and wish you safe and enjoyable travels ahead!
the company sells you an insurance…
the company sells you an insurance covering everything including delays cancellations etc. when it happens they ask for impossible documents that you cannot attain and then say they cannot do anything. it is awful. waste of tie. never using the again. DDAN are much better
15 juillet 2024
Avis spontané
Réponse de DiveAssure
Thank you for sharing your feedback, and we apologize for not responding to your review sooner.
We are sorry to hear about your frustration and disappointment with the claims process. Insurance claims require specific documentation in accordance with policy terms and insurer requirements, and we understand that obtaining certain documents during travel disruptions can sometimes be difficult and stressful.
We regret that this experience left you feeling unsupported, and we appreciate your feedback as it helps us improve communication and guidance throughout the claims process.
Kind regards,
The DiveAssure Team
Easy to use.
13 septembre 2024
Avis spontané
Réponse de DiveAssure
Thank you for your review!
We are glad to hear that you found the process easy to use. Providing a simple and user-friendly experience for our members is very important to us.
We truly appreciate your support and wish you safe dives and enjoyable travels ahead!
Diving in Cancun Mexico
Easy to and quick to register. Hopefully I won’t need to use it.
10 septembre 2024
Avis spontané
Réponse de DiveAssure
We are delighted to hear that you found the registration process quick and easy. We hope you had an amazing diving trip in Cancún and, of course, that you never needed to use the coverage.
Wishing you many safe and unforgettable dives ahead!
Réponse de DiveAssure
We are very happy to hear that you found the process fast, the coverage easy to understand, and the premium reasonable. Providing straightforward and reliable protection for divers and travelers is exactly what we strive for.
Trusted for 13 years.
My wife and I have been using Dive Assure for 13 years. We are very pleased!
28 août 2024
Avis spontané
Réponse de DiveAssure
Thank you for your review, and apologies for our delayed reply!
We are truly honored by your trust and support over the past 13 years. Knowing that you and your wife have continued to choose DiveAssure throughout your diving adventures means a great deal to us.
Wishing you both many more years of safe and wonderful diving experiences ahead!
Reasonably priced diver's policy
Reasonably priced diver's policy; though it would be good to have full description available before buying the insurance
27 août 2024
Avis spontané
Réponse de DiveAssure
We are glad to hear you found the policy reasonably priced. We also appreciate your comment regarding the policy details. For transparency, full policy wording and coverage documentation are available on our website for review prior to purchase.
Thank you again for your support, and we wish you safe dives and enjoyable travels ahead!
A Great Team Has Your back
It's really great to know there is a team that has our back when dive traveling. They are always there, same day to answer any questions. I would recommend Dive Assure to anyone at any diving level. In fact don't travel without it!
15 octobre 2023
Avis spontané
Réponse de DiveAssure
Thank you for your wonderful review, and apologies for our delayed reply!
We truly appreciate your kind words and are delighted to hear that you feel supported by our team while traveling and diving. Providing responsive assistance and peace of mind to divers of all experience levels is exactly what we strive for.
Thank you for your trust and recommendation. Wishing you many more safe and unforgettable diving adventures ahead!
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