Due to a carton labeling error, we received the wrong model of a wheel chair. After the customer service agent, Alex, requested time to review what happened, he called back to provide the return inst... Voir plus
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Lisez les avis des autres
Ordered the audien maintenance kit, 2-4 days delivery it's over 2 weeks, still nothing,the website is hard to use, trying to find out when I will get it, no luck don't buy or order from them, they t... Voir plus
L'entreprise a répondu
Ordered a blue rollator for my 91 year old mother who lives out of state in assisted living. Unfortunately she received a black one which staff assembled not knowing it was to be blue. The outside of... Voir plus
The replacement remote control for my chair-lift recliner is exactly the correct item I needed to my allow chair to function properly, once again. The item was easy to research due to having actua... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At DME Superstore, we are committed to improving lives by providing high-quality medical supplies and exceptional customer service. Our mission is to serve the millions of Americans who rely on medical aids to enhance their health, mobility, and overall quality of life. We take pride in partnering with the most trusted and reputable brands in the medical supply industry. Every product we offer is carefully selected to meet rigorous standards for quality, durability, and effectiveness. Before shipping, each item undergoes thorough inspection to ensure it meets our commitment to excellence, so you can always count on receiving products that truly make a difference. With distribution centers strategically located across the United States, we ensure that our customers receive their orders quickly and efficiently. Whether it’s a small accessory or a large medical device, our streamlined logistics are designed to get your items to your doorstep with minimal wait times. Our team is at the heart of what makes DME Superstore special. With over 20 years of experience in the medical industry, our founders have built a knowledgeable and compassionate team of care representatives who are dedicated to providing a seamless shopping experience. Our highly trained customer service team is available 7 days a week to answer your questions, guide you through your purchase, and ensure you shop with confidence. At DME Superstore, we understand that shopping for medical supplies can sometimes feel overwhelming. That’s why we’ve made it our mission to create a stress-free, reliable, and supportive environment for our customers. From the moment you browse our website to the day your order arrives, we are here to support your journey to better health and improved independence. Thank you for trusting DME Superstore. We’re honored to be a part of your journey and are committed to being your go-to resource for top-quality medical supplies.
Coordonnées de contact
74801 hovely lane east, unit 10059, 92260-0000, Palm Desert, Etats-Unis
- 888-376-1658
- support@dmesuperstore.com
- dmesuperstore.com
3,8
Bien
130 avis
A répondu à 37 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Unclear return policy
17 avril 2026
Avis spontané
we order hear Aid from this so-called…
we order hear Aid from this so-called company, they used Amazon as the hub to send. We called them then iBstone, which was the name of the hearing aid, and also Aura link.DME superstore and no one is ACCEPTING that its theres no way to send back and receive our money back. The battery does not last long.
2 avril 2026
Avis spontané
Due to a carton labeling error
Due to a carton labeling error, we received the wrong model of a wheel chair. After the customer service agent, Alex, requested time to review what happened, he called back to provide the return instructions and sent a shipping label for a no cost to us using the reused carton delivered to our local UPS location. As I write this review, the returned unit should arrive by April 6 for a full refund as promised.
1 avril 2026
Avis spontané
A couple a'glitch…but good
25 mars 2026
Great costumer service
Great costumer service. Quick to get back to you. Know what your talking about! Everything was a amazing experience
25 mars 2026
I ordered the walker and bag and cup holder package, I only received the cup holder.
I ordered the walker, bag and cup holder package. I only received the cup holder.
25 mars 2026
Delivery on tiyt
Delivery on tiyt. I didn’t do a5 due to damaged box that created a problem when I had to return it.
23 février 2026
Cup/Phone Holder was just what I needed
The cup holder / phone holder was easy to install. My phone fits just fine in it (iPhone 14 Pro Max w/case)
23 février 2026
quick service
23 février 2026
Ease of ordering fast efficient ser ice
26 janvier 2026
Looking for my wheelchair was made easy…
Looking for my wheelchair was made easy through your site. I received the wheelchair within two days and this helped me very much. The wheelchair came and was easy to take out of the box and easy to set set up. Thank you again Lisa.
26 janvier 2026
My order came in a timely manner
My order came in a timely manner. Your company was very helpful. The price was good. I have no complaints at all.
26 janvier 2026
Super quick help
They were the liaison with the manufacturer (dealt with the warranty) when my mattress was debunked. I did not have to bother with anything and I got a replacement (plus upgrade) shipped for free.
15 janvier 2026
Avis spontané
Product received was cut up
Product received was cut in the center. The product was in a manufacture's box and then a shipping box. The product (an air mattress) was rolled up and cut through in the center when I unrolled it. It was clearly shipped that way. I was told I would get an email about it and had received no contact except for them sending me 10% discount coupons via email.
After a few weeks, I was contacted by Alex, who sent me a new air mattress and it works just great! Thanks for your help Alex!
26 décembre 2025
Miss labeled color
Ordered a blue rollator for my 91 year old mother who lives out of state in assisted living. Unfortunately she received a black one which staff assembled not knowing it was to be blue. The outside of the box listed it as being blue. Kind of disappointing. There was small issue during original order that staff rectified expeditiously
12 décembre 2025
Avis spontané
Chair-Lift Remote Control
The replacement remote control for my chair-lift recliner is exactly the correct item I needed to my allow chair to function properly, once again. The item was easy to research due to having actual pictures of the various remotes available.
What a lifesaver. Well worth the cost.
Most importantly the delivery was prompt!
16 novembre 2025
Avis spontané
Réponse : DME Superstore
Tank you very much for your business and we are thrilled to hear your new remote has solved the issue with your chair. Now you can go back to enjoying it : )
Products
I saw where someone was not happy with the pre package items. I agree with him 100%. To get the ear domes you have to buy a package with 3 different sizes and I only need one. So I end up throwing away 2/3rds of the order.
29 novembre 2025
Avis spontané
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