DocBright Avis 

223
•
TrustScore 4 sur 5

3,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

First time ever try something like this. Thought maybe it could be a scam but after reading review here and figuring can’t lose sleep over 50 bucks decide to try it since booking at dermatologist has... Voir plus

Noté 1 sur 5 étoiles

DocBright refuses to send refills or even answer messages after 30 days unless you pay for another consultation, even after years of being on the same medication. Frustrating and expensive.

L'entreprise a répondu

Noté 5 sur 5 étoiles

I couldn't get my daughter into a regular dermatologist until a couple weeks out. She really needed something for her skin to help clear up a rash that was getting worse everyday. Thankfully I found d... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This was an amazing experience! I have never used a telehealth service before and I was very impressed and surprised at how smooth this went . They make it very easy to send over your photos and withi... Voir plus

À propos de l'entreprise

  1. Clinique

Écrit par l'entreprise

Connect with healthcare professionals & medical providers using our smart Telehealth options. Get a diagnosis, treatment plan, and prescriptions without stepping foot in a medical office.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

223 avis

5 étoiles
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3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

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3,8

Tous les avis

(223)

0 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

No refills or support

DocBright refuses to send refills or even answer messages after 30 days unless you pay for another consultation, even after years of being on the same medication. Frustrating and expensive.

24 août 2024
Avis spontané
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Réponse de DocBright

Hi there! Thanks so much for your review. Rest assured, we are here to help! Provider on our platform send most prescriptions with 2 refills for a total duration of 90 days. You may be running into trouble if you didn't try to contact your pharmacy to initiate the refill. Since they have it on file, all you need to do is contact them to refill it. In the event that you are having issues, we are here to help. Simply email us at CareTeam@docbright.com and we will be able to assist right away. We look forward to the opportunity to continue to provide you with an awesome experience. -DocBright Care Team

Noté 1 sur 5 étoiles

Please stay away from this scam

Nowhere on the site does it say that a prescription only lasts 3 MONTHS. So you need to pay these guys every 3 months if you want to have an ongoing medication. That's a scam. Very shady.

29 mai 2024
Avis spontané
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Réponse de DocBright

Hi Rachel - thanks for your feedback. We are sorry to hear that you were unhappy with your experience. We do our best to not be shady by putting as much information as possible--including medication duration details--on our website and in our sign up flow. We are sorry we failed you this time around. The duration of each prescription can vary depending on the medication. Providers will only send for a medically acceptable duration that is determined to be safe. While we cannot share what medication you were prescribed, we can assure you that the duration prescribed was done so with your health and safety in mind. That will always come first. The good news is, all you need to do is submit a follow up case when you're ready for additional refills. We've made the process super simple. Also, I want to make sure you are happy! If you can email CareTeam@docbright.com, I'd love to make this right for you. Your satisfaction is also a top priority. We hope to hear from you and we hope to have the opportunity to make you smile today :-)
-DocBright Care Team

Noté 5 sur 5 étoiles

DocBright: Straightforward, Stellar

DocBright continuously works to make themselves easily available and accessible to their clientele. More than that, they have the best dermatologist in Texas (the world, even!)—Dr. Werner-Billet. She has changed my life.

11 avril 2024
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Réponse de DocBright

Thank you for this awesome review Kate! We are so glad that you had an awesome experience, and we will be sure to pass along these kind words to your doctor. We are here to help whenever you need us -DocBright Care Team

Noté 5 sur 5 étoiles

My doctor was very helpful and…

My doctor was very helpful and friendly. It was easy communicating and even switching where my prescription was sent to save $ was a breeze. Thank You!

23 mars 2024
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Réponse de DocBright

Thanks for the awesome review, Benjamin! We’re always here for you whenever you need us. -DocBright Care Team

Noté 5 sur 5 étoiles

Professionalism at its finance

The professional and constant fast feedback was extremely useful and very grateful to have use their services and will definitely recommend anybody that needs any help to them.

24 janvier 2024
Avis spontané
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Réponse de DocBright

Thank your for the kind review! We are so glad that you had a great experience on DocBright and we look forward to being able to help you any time you need us. -DocBright Care Team

Noté 5 sur 5 étoiles

My doctor was extremely knowledgeable &…

My doctor was extremely knowledgeable & helpful during the process. I was able to get my prescriptions at CVS without any issues. I am able to recover from my condition in peace. Thank you.

19 janvier 2024
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Réponse de DocBright

Thanks for your awesome review! We appreciate the kind words, and are so glad that we were able to get you the care that you needed. We are here to help whenever you need us. -DocBright Care Team

Noté 1 sur 5 étoiles

No Response to Emails, Can't Pick Up Medication

I'm disappointed because I really wanted this to work.

I submitted a consultation and paid the fee. As promised, within 24 hours one of the dermatologists Dr. Chacon emailed me a treatment plan and sent the rx to my pharmacy. That's when the problem began. The pharmacy needed her approval for a 90-day supply of one medication. After a few days, the med still wasn't approved, so I replied to Dr. Chacon's email and let her know (the treatment plan says I can reply directly to the email). After a few days, still no response so I emailed careteam at docbright.com to request some help. Still no response.

I haven't been able to pick up the meds that are available because it would void the money back guarantee. I wanted to warn others about my poor experience with DocBright.

22 septembre 2023
Avis spontané
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Réponse de DocBright

Hello! We are sorry to hear about the experience that you had. Rest assured, we are here to help. We understand how frustrating it can be to be waiting on prescriptions from the pharmacy. Our providers work hard to provide all necessary information for authorizations, but please keep in mind that medication authorizations can take as few as 1 day or as many as 7 days. Unforntuatefnly, this process is out of our control once the required information is provided. With that being said, we did receive and email from your recently, and we are working on coordinating with your pharmacy. In any event, you can rest assured that picking up your medications will not void our guarantee in this case. We want to ensure that you have an awesome experience, and get the care you need. If we fail at either of those, we will always make right by you. We apologize for the delays you experienced, and if there is anything else we can do to help, please don't hesitate to let us know. -DocBright Care Team

Noté 5 sur 5 étoiles

Life saver!

Dr. Mandel was fantastic! Listened to my concerns and addressed them in a timely manner! I would have had to wait a month to get an appointment with my regular dermatologist and taken time off work. DocBright was a life saver for my episode of skin drama :)

19 juillet 2023
Avis spontané
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Réponse de DocBright

It's so awesome to hear about your positive experience! We will be sure to pass along your kind words to your provider. We are here for you whenever you need us. -DocBright Care Team

Noté 1 sur 5 étoiles

No replies after billing

After billing, no replies to emails I've sent to the Dr and the general customer service email addys. This has been going on 3 months now. DocBright replies on here immediately to reviews claiming "We haven't received any email correspondence" or "check your spam folder". After a dozen unanswered emails I filled out the form again and they called in a different medicine. I email again two more times asking about the correct medicine... 3 months, no replies, no help.

3 avril 2023
Avis spontané
Noté 5 sur 5 étoiles

Great Service

I am very pleased with my experience. Dr. Mandell helped me with medication that worked in a matter of 2 days. He is a very knowledgeable and experienced dermatologist with amazing credentials

24 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Easy and affordable online dermatology access

Easy and painless online submission for treatment, diagnosis and treatment plan in 24 hours followed by immediate prescription placement with my pharmacy. Assigned doctor available anytime via email. A perfect experience at a reasonable cost.

13 juin 2023
Avis spontané
Noté 1 sur 5 étoiles

Good service first, then ignore

Good service in the beginning, once you've paid. But on my second month, after numerous tries to get a refill never get any reply from this provider. They only have a single email for everything, no phone number, live chat etc. Missing my prescription drugs and have to go elsewhere and do it all over again
Very disappointed and don't recommend to deal with.

21 avril 2023
Avis spontané

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