I had a really smooth experience using Docunary. The website is simple to navigate, and everything is clearly explained, which made the whole process stress-free. The service was fast, and I receive... Voir plus
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Ich bin nicht der Einzige, der das nicht mit dem Abo gemerkt hat. Und vermutlich ist die Bestätigungs-Mail im Spam-Ordner gelandet, sodass ich nicht reagieren konnte. Ich habe Docunary vorgeschlagen,... Voir plus
L'entreprise a répondu
Auch ich habe die Dienstleistung für eine einmalige Nutzung in Anspruch nehmen wollen und stellte überraschend die Kontoabbuchung fest. Ob auf das Abonnements nun deutlich erkennbar hingewiesen wurde... Voir plus
L'entreprise a répondu
Ich hatte irrtümlich während eines Einzelauftrags ein mtl. Abo in Höhe von 50 € abgeschlossen. Die Firma war auch nach Ablauf der Widerspruchsfrist sehr entgegenkommend. Der Vertrag wurde umgehend tro... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Docunary is an online file toolkit built to make everyday document and file work fast and straightforward. With Docunary, you can convert files from one format to another (for example, PDF to Word), and you can also handle common PDF tasks in one place, such as converting PDFs to images, turning images into PDFs, merging PDFs, and protecting or managing your documents. We focus on keeping the workflow simple: upload your file, choose what you want to do, and download the result. Whether you’re a student, freelancer, or business user dealing with documents every day, Docunary is designed to save time on the “small but annoying” tasks like getting a PDF into an editable format, combining multiple PDFs into one, or preparing a clean document you can share. Our product is built around practical tools that help you convert, edit, and manage PDFs reliably, without needing complex software. We’re continuously improving the platform to make conversions more accurate, editing smoother, and the overall experience clearer and easier for everyone. If you ever have questions or need help getting the result you want, our support team is happy to assist.
Coordonnées de contact
Pays-Bas
- support@docunary.com
- docunary.com
3,7
Moyen
87 avis
A répondu à 72 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Ich bin in die Abo-Falle getappt
Ich bin in die Abo-Falle getappt. Ich wollte eigentlich nur 1 Dokumente umwandeln und hab dafür gezahlt. Eine Abo Bestätigung habe ich nicht erhalten und leider stress bedingt die Abbuchungen auch erst später gesehen. Auf meine Email an den Support habe ich folgende Antwort erhalten:
Vielen Dank für Ihre Nachricht. Es tut uns leid zu hören, dass Ihre Erfahrung mit unserem Service enttäuschend war. Wir möchten auf Ihre Anfrage eingehen.
Es ist richtig, dass Ihr Abonnement kürzlich verlängert wurde. Wir sehen, dass Sie die Kündigung erst nach dieser Verlängerung vorgenommen haben, was bedeutet, dass die Abbuchung für den neuen Zeitraum bereits erfolgt ist. Es ist unser Grundsatz, Abonnementinformationen sehr klar zu kommunizieren. Während des Onboardings und unmittelbar nach Abschluss des Abonnements erhalten Sie eine Bestätigungs-E-Mail mit allen relevanten Details. Darüber hinaus bieten wir nach der Zahlung eine 14-tägige Frist, in der Sie die Plattform ohne weitere Kosten nutzen können, um zu beurteilen, ob der Dienst Ihren Bedürfnissen entspricht. Basierend darauf können wir die erbetene Rückerstattung leider nicht durchführen.
Da wir es jedoch sehr bedauerlich finden, dass Sie das Gefühl haben, der Dienst funktioniere nicht richtig, möchten wir Ihnen mit einer Geste entgegenkommen. Wir fügen Ihrem Konto daher 3 Monate kostenlosen Full Access Docunary hinzu.
Ein solches Full Access Docunary nützt mir gar nichts. Das war echt teures Lehrgeld für 0 Leistung.
14 février 2026
Avis spontané
Auch ich bin auf docunary reingefallen
Auch ich bin auf docunary reingefallen. Ich habe ein Dokument umgewandelt für 0,75€ und habe dann einige Zeit später eine Abbuchung von 50€ für das Abonnement feststellen müssen. Nach der ersten Beschwerde, wurde das Abo gekündigt. Eine Rückerstattung der 50 € lehnte docunary ab. Ihrer Ansicht nach waren die Hinweise auf das Abo-System eindeutig. Ferner verwiesen sie auf die Bestätigung per Mail.
Bei der Anzahl der Beschwerden hier, können die Hinweise auf das Abo System niemals so eindeutig gewesen sein, wie docunary einen weiß machen möchte.
Die Bestätigungsmail war – wahrscheinlich absichtlich - so formuliert, dass sie im Spam Ordner landete.
Es ist offensichtlich, dass es sich hier um ein Geschäftsmodell handelt.
17 janvier 2026
Avis spontané
!!50€ Abo Falle!!
Wie einige hier geschrieben, habe auch ich einen einmaligen Service von 0,75€ in Anspruch genommen (bzw. nehmen wollen) und plötzlich stelle ich monatliche Abbuchungen von 50€ auf meine Konto fest.
Ich habe nun einige Male versucht das Abo zu canceln, jedoch kommt dann immer eine „Page failed“ Nachricht. Ich haben nun den Support angeschrieben, eine Telefonnummer gibt es natürlich nicht... Mal schauen was rauskommt…
29 décembre 2025
Avis spontané
Vorsicht!!
Vorsicht... Abofalle!!!!!!!!!!!
Einmal in Anspruch genommen und ohne Hinweis ein Abo abgeschlossen.
Bisher wurden zweimal 50,-- € per PayPal abgebucht.
Kündigung ist nur per Mail möglich, keine andere Kontaktmöglichkeit vorhanden.
Betrug!!
30 janvier 2026
Avis spontané
Smooth, Reliable and Very Easy to Use
I had a really smooth experience using Docunary. The website is simple to navigate, and everything is clearly explained, which made the whole process stress-free. The service was fast, and I received updates at every step, so I always knew what was happening.
What impressed me most was how responsive and helpful the support team was. They answered my questions quickly and guided me properly without any confusion. The entire process felt professional and trustworthy
30 janvier 2026
Avis spontané
Ich habe versehentlich ein Abonnement…
Ich habe versehentlich ein Abonnement abgeschlossen, ohne mir dessen bewusst zu sein. Eigentlich wollte ich nur eine einmalige Leistung für 0,75 € kaufen. Es gab keinen klaren Hinweis darauf, dass dadurch ein Abo entsteht, und ich habe auch keine Bestätigungs-E-Mail erhalten.
Trotzdem wurden mir über zwei Monate hinweg Beträge abgebucht. Ich habe den Kundenservice kontaktiert und um Stornierung sowie Rückerstattung gebeten, bisher jedoch keine Reaktion erhalten.
Das wirkt intransparent und irreführend. Aufgrund meiner Erfahrung kann ich diesen Service nicht empfehlen.
11 décembre 2025
Avis spontané
very fast and helpful.
26 janvier 2026
Avis spontané
Réponse : Docunary
Hi,
Thank you for taking the time to leave a review; we really appreciate it.
We’re thrilled to hear you’re enjoying our product and that your experience has been a positive one so far.
Our goal is to make everyday document work as simple as possible.
With our PDF editor and file converter, you can quickly convert files from format A to format B, and you can edit PDFs without hassle, whether you’re updating text, organizing pages, or preparing a document to download and share.
Reviews like yours are extremely valuable to us.
They help our team understand what’s working well, what users find most helpful, and where we can keep improving.
It’s also a big motivation for everyone behind the scenes to keep polishing the product and adding improvements that make the experience even smoother.
If you ever have questions or need a hand, we’re here for you.
Whether it’s a conversion that doesn’t come out exactly as expected, a PDF edit you want to achieve in a specific way, or you simply want tips on getting the best results, just reach out and we’ll be happy to help.
Thanks again for your support.
We hope you continue to enjoy using the product, and we look forward to helping whenever you need us.
Kind regards,
Customer Success Team
Good ……..nice
20 janvier 2026
Avis spontané
Réponse : Docunary
Hi,
Thank you for taking the time to leave a review; we really appreciate it.
We’re thrilled to hear you’re enjoying our product and that your experience has been a positive one so far.
Our goal is to make everyday document work as simple as possible.
With our PDF editor and file converter, you can quickly convert files from format A to format B, and you can edit PDFs without hassle, whether you’re updating text, organizing pages, or preparing a document to download and share.
Reviews like yours are extremely valuable to us.
They help our team understand what’s working well, what users find most helpful, and where we can keep improving.
It’s also a big motivation for everyone behind the scenes to keep polishing the product and adding improvements that make the experience even smoother.
If you ever have questions or need a hand, we’re here for you.
Whether it’s a conversion that doesn’t come out exactly as expected, a PDF edit you want to achieve in a specific way, or you simply want tips on getting the best results, just reach out and we’ll be happy to help.
Thanks again for your support.
We hope you continue to enjoy using the product, and we look forward to helping whenever you need us.
Kind regards,
Customer Success Team
Réponse : Docunary
Hi,
Thank you for taking the time to leave a review; we really appreciate it.
We’re thrilled to hear you’re enjoying our product and that your experience has been a positive one so far.
Our goal is to make everyday document work as simple as possible.
With our PDF editor and file converter, you can quickly convert files from format A to format B, and you can edit PDFs without hassle, whether you’re updating text, organizing pages, or preparing a document to download and share.
Reviews like yours are extremely valuable to us.
They help our team understand what’s working well, what users find most helpful, and where we can keep improving.
It’s also a big motivation for everyone behind the scenes to keep polishing the product and adding improvements that make the experience even smoother.
If you ever have questions or need a hand, we’re here for you.
Whether it’s a conversion that doesn’t come out exactly as expected, a PDF edit you want to achieve in a specific way, or you simply want tips on getting the best results, just reach out and we’ll be happy to help.
Thanks again for your support.
We hope you continue to enjoy using the product, and we look forward to helping whenever you need us.
Kind regards,
Customer Success Team
Réponse : Docunary
Hi,
Thank you for taking the time to leave a review; we really appreciate it.
We’re thrilled to hear you’re enjoying our product and that your experience has been a positive one so far.
Our goal is to make everyday document work as simple as possible.
With our PDF editor and file converter, you can quickly convert files from format A to format B, and you can edit PDFs without hassle, whether you’re updating text, organizing pages, or preparing a document to download and share.
Reviews like yours are extremely valuable to us.
They help our team understand what’s working well, what users find most helpful, and where we can keep improving.
It’s also a big motivation for everyone behind the scenes to keep polishing the product and adding improvements that make the experience even smoother.
If you ever have questions or need a hand, we’re here for you.
Whether it’s a conversion that doesn’t come out exactly as expected, a PDF edit you want to achieve in a specific way, or you simply want tips on getting the best results, just reach out and we’ll be happy to help.
Thanks again for your support.
We hope you continue to enjoy using the product, and we look forward to helping whenever you need us.
Kind regards,
Customer Success Team
Experience was Great
24 janvier 2026
Avis spontané
Réponse : Docunary
Hi,
Thank you for taking the time to leave a review; we really appreciate it.
We’re thrilled to hear you’re enjoying our product and that your experience has been a positive one so far.
Our goal is to make everyday document work as simple as possible.
With our PDF editor and file converter, you can quickly convert files from format A to format B, and you can edit PDFs without hassle, whether you’re updating text, organizing pages, or preparing a document to download and share.
Reviews like yours are extremely valuable to us.
They help our team understand what’s working well, what users find most helpful, and where we can keep improving.
It’s also a big motivation for everyone behind the scenes to keep polishing the product and adding improvements that make the experience even smoother.
If you ever have questions or need a hand, we’re here for you.
Whether it’s a conversion that doesn’t come out exactly as expected, a PDF edit you want to achieve in a specific way, or you simply want tips on getting the best results, just reach out and we’ll be happy to help.
Thanks again for your support.
We hope you continue to enjoy using the product, and we look forward to helping whenever you need us.
Kind regards,
Customer Success Team
good im so happy
24 janvier 2026
Avis spontané
Réponse : Docunary
Hi,
Thank you for taking the time to leave a review; we really appreciate it.
We’re thrilled to hear you’re enjoying our product and that your experience has been a positive one so far.
Our goal is to make everyday document work as simple as possible.
With our PDF editor and file converter, you can quickly convert files from format A to format B, and you can edit PDFs without hassle, whether you’re updating text, organizing pages, or preparing a document to download and share.
Reviews like yours are extremely valuable to us.
They help our team understand what’s working well, what users find most helpful, and where we can keep improving.
It’s also a big motivation for everyone behind the scenes to keep polishing the product and adding improvements that make the experience even smoother.
If you ever have questions or need a hand, we’re here for you.
Whether it’s a conversion that doesn’t come out exactly as expected, a PDF edit you want to achieve in a specific way, or you simply want tips on getting the best results, just reach out and we’ll be happy to help.
Thanks again for your support.
We hope you continue to enjoy using the product, and we look forward to helping whenever you need us.
Kind regards,
Customer Success Team
i am very happy
24 janvier 2025
Avis spontané
Réponse : Docunary
Hi,
Thank you for taking the time to leave a review; we really appreciate it.
We’re thrilled to hear you’re enjoying our product and that your experience has been a positive one so far.
Our goal is to make everyday document work as simple as possible.
With our PDF editor and file converter, you can quickly convert files from format A to format B, and you can edit PDFs without hassle, whether you’re updating text, organizing pages, or preparing a document to download and share.
Reviews like yours are extremely valuable to us.
They help our team understand what’s working well, what users find most helpful, and where we can keep improving.
It’s also a big motivation for everyone behind the scenes to keep polishing the product and adding improvements that make the experience even smoother.
If you ever have questions or need a hand, we’re here for you.
Whether it’s a conversion that doesn’t come out exactly as expected, a PDF edit you want to achieve in a specific way, or you simply want tips on getting the best results, just reach out and we’ll be happy to help.
Thanks again for your support.
We hope you continue to enjoy using the product, and we look forward to helping whenever you need us.
Kind regards,
Customer Success Team
Good looking nice
24 janvier 2026
Avis spontané
Réponse : Docunary
Hi,
Thank you for taking the time to leave a review; we really appreciate it.
We’re thrilled to hear you’re enjoying our product and that your experience has been a positive one so far.
Our goal is to make everyday document work as simple as possible.
With our PDF editor and file converter, you can quickly convert files from format A to format B, and you can edit PDFs without hassle, whether you’re updating text, organizing pages, or preparing a document to download and share.
Reviews like yours are extremely valuable to us.
They help our team understand what’s working well, what users find most helpful, and where we can keep improving.
It’s also a big motivation for everyone behind the scenes to keep polishing the product and adding improvements that make the experience even smoother.
If you ever have questions or need a hand, we’re here for you.
Whether it’s a conversion that doesn’t come out exactly as expected, a PDF edit you want to achieve in a specific way, or you simply want tips on getting the best results, just reach out and we’ll be happy to help.
Thanks again for your support.
We hope you continue to enjoy using the product, and we look forward to helping whenever you need us.
Kind regards,
Customer Success Team
Simplify merging two PDFs easy to edit…
Simplify merging two PDFs easy to edit pdf
24 janvier 2026
Avis spontané
Réponse : Docunary
Hi,
Thank you for taking the time to leave a review; we really appreciate it.
We’re thrilled to hear you’re enjoying our product and that your experience has been a positive one so far.
Our goal is to make everyday document work as simple as possible.
With our PDF editor and file converter, you can quickly convert files from format A to format B, and you can edit PDFs without hassle, whether you’re updating text, organizing pages, or preparing a document to download and share.
Reviews like yours are extremely valuable to us.
They help our team understand what’s working well, what users find most helpful, and where we can keep improving.
It’s also a big motivation for everyone behind the scenes to keep polishing the product and adding improvements that make the experience even smoother.
If you ever have questions or need a hand, we’re here for you.
Whether it’s a conversion that doesn’t come out exactly as expected, a PDF edit you want to achieve in a specific way, or you simply want tips on getting the best results, just reach out and we’ll be happy to help.
Thanks again for your support.
We hope you continue to enjoy using the product, and we look forward to helping whenever you need us.
Kind regards,
Customer Success Team
good conversion
24 janvier 2026
Avis spontané
Réponse : Docunary
Hi,
Thank you for taking the time to leave a review; we really appreciate it.
We’re thrilled to hear you’re enjoying our product and that your experience has been a positive one so far.
Our goal is to make everyday document work as simple as possible.
With our PDF editor and file converter, you can quickly convert files from format A to format B, and you can edit PDFs without hassle, whether you’re updating text, organizing pages, or preparing a document to download and share.
Reviews like yours are extremely valuable to us.
They help our team understand what’s working well, what users find most helpful, and where we can keep improving.
It’s also a big motivation for everyone behind the scenes to keep polishing the product and adding improvements that make the experience even smoother.
If you ever have questions or need a hand, we’re here for you.
Whether it’s a conversion that doesn’t come out exactly as expected, a PDF edit you want to achieve in a specific way, or you simply want tips on getting the best results, just reach out and we’ll be happy to help.
Thanks again for your support.
We hope you continue to enjoy using the product, and we look forward to helping whenever you need us.
Kind regards,
Customer Success Team
Réponse : Docunary
Hi,
Thank you for taking the time to leave a review; we really appreciate it.
We’re thrilled to hear you’re enjoying our product and that your experience has been a positive one so far.
Our goal is to make everyday document work as simple as possible.
With our PDF editor and file converter, you can quickly convert files from format A to format B, and you can edit PDFs without hassle, whether you’re updating text, organizing pages, or preparing a document to download and share.
Reviews like yours are extremely valuable to us.
They help our team understand what’s working well, what users find most helpful, and where we can keep improving.
It’s also a big motivation for everyone behind the scenes to keep polishing the product and adding improvements that make the experience even smoother.
If you ever have questions or need a hand, we’re here for you.
Whether it’s a conversion that doesn’t come out exactly as expected, a PDF edit you want to achieve in a specific way, or you simply want tips on getting the best results, just reach out and we’ll be happy to help.
Thanks again for your support.
We hope you continue to enjoy using the product, and we look forward to helping whenever you need us.
Kind regards,
Customer Success Team
Réponse : Docunary
Hi,
Thanks for your review; we really appreciate it.
We’re happy to hear you’ve had a positive experience with our PDF editor and file converter. You left a 3/5 rating, but your comment sounds very positive. Does that rating match your experience? If everything was good, would you consider updating your rating?
If something held it back, please tell us; we’re happy to help.
Kind regards,
Customer Success Team
Hi good and easy converter
23 janvier 2026
Avis spontané
Réponse : Docunary
Hi,
Thank you for taking the time to leave a review; we really appreciate it.
We’re thrilled to hear you’re enjoying our product and that your experience has been a positive one so far.
Our goal is to make everyday document work as simple as possible.
With our PDF editor and file converter, you can quickly convert files from format A to format B, and you can edit PDFs without hassle, whether you’re updating text, organizing pages, or preparing a document to download and share.
Reviews like yours are extremely valuable to us.
They help our team understand what’s working well, what users find most helpful, and where we can keep improving.
It’s also a big motivation for everyone behind the scenes to keep polishing the product and adding improvements that make the experience even smoother.
If you ever have questions or need a hand, we’re here for you.
Whether it’s a conversion that doesn’t come out exactly as expected, a PDF edit you want to achieve in a specific way, or you simply want tips on getting the best results, just reach out and we’ll be happy to help.
Thanks again for your support.
We hope you continue to enjoy using the product, and we look forward to helping whenever you need us.
Kind regards,
Customer Success Team
Réponse : Docunary
Hi,
Thanks for your review, and sorry it didn’t work perfectly.
Docunary is a PDF editor and file converter that helps you convert files (like PDF to Word) and edit PDFs directly in your browser. Sometimes a PDF-to-Word conversion can be affected by things like scanned pages or layout-heavy documents, but we definitely want to get yours working properly.
If you contact our support team and share:
- The file you tried to convert.
- What went wrong (e.g., missing text, formatting issues, blank pages, errors).
We’ll take a look and help you fix it as quickly as possible.
You can reach us anytime at support@docunary.com.
Kind regards,
Docunary Customer Success Team
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