Doorbellworld Avis 

556
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great - fast delivery of Byron 776 Wired Door Chime unit in White with an inbuilt Transformer - this was a perfect replacement of my old RDS doorbell (it's basically the same so fitting holes lined up... Voir plus

Noté 5 sur 5 étoiles

Delighted to find the perfect replica to replace our 90 year old bell push. Delivered promptly, as described.

Noté 5 sur 5 étoiles

All went well with installation, though more written word explanation would help with following the diagrams. UPDATE:- Just seen a review from 3 March 2026. They weren't as happy as they could... Voir plus

Noté 5 sur 5 étoiles

I purchased a doorbell world wired push button back in April via Amazon. Unfortunately the door bell push developed a minor fault last week (14th August) leaving it non functioning. I spoke to Richar... Voir plus

À propos de l'entreprise

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Écrit par l'entreprise

Sabrebond Ltd trading as Doorbell World Sabrebond Limited is a family run business which was established in Sheffield in 1986. During this time we have gained a wealth of knowledge in doorbell systems and we offer our own Doorbell World brand with some of our products designed and developed dating back 50 years. Other recognised leading brands are selected to offer various levels of functionality and different price points so there is always a product that is right for our customer and we support all these brands with advice and warranties. Our unique doorbells and chime units combine traditional and modern designs with wireless technology making stylish products that are easy to install and compliment homes and businesses of any age..


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

556 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 87 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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4,6

Tous les avis

(556)

81 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Good as you can get

They respond very promptly to on line orders. Good information flow about despatch and delivery. Product is as described Second time I’ve used them and would do so again.

25 mars 2024
Noté 1 sur 5 étoiles

Receiver won't pair with existing bell

Unfortunately, I still can't get the bell receiver to work. The instructions are appalling but searched the internet for an answer. I took the battery out of the bell, put it back in again and put the batteries in the receiver within 20 sec of doing this. but still, they won't pair.

25 février 2024
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Réponse de Doorbellworld

Hi

We couldn't agree with you more. The instructions from the manufacture are not great. We can help you resolve the issue if you juts contacted us before writing the review. You review is about the Byron product and not our company. We can get this sorted for you if you come to us with your issue. Please contact us via email chat or telephone and we will resolve your issue.

Noté 5 sur 5 étoiles

A gold star benchmark service

I make a point of not over-egging any reviews I leave for service from a business, but Doorbellword is really exceptional. Initially, I asked a technical question about connectivity with an existing old-fashioned doorbell to add wireless sounders, and got an answer almost by return. Then I ordered and the kit arrived, again almost by return. They sent me exactly the right kit and it works just as I wanted.

One sounder was faulty but that was not Doorbellworld's fault. It was immediately replaced without question.

How could that be bettered for customer service?

23 février 2024
Noté 1 sur 5 étoiles

Appalling customer service - revoked an agreement I could return the item!!

I bought a doorbell which turned out to be nearly 6 inches in diameter. But that was not really the problem. The problem was the communication, which blamed me, seemed to ignore that that is not a size, agreed I could return the item, and now-after the fact- have informed me that the date we agreed for returns, is too late. Agreements, correct information and general good customer service is NOT what this business is about. How sad.

And, by the eway, the answer the seller now gave, is not accurate and gives a good idea of how they treat customers - lying about the agreement, for example, and claiming I wanted something I didn't. How very sad this person thinks that is a good way to treat other human beings, especially customers! Poor man.

13 février 2024
Avis spontané
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Réponse de Doorbellworld

Hi
We are sorry that you don't like the doorbell and think its too big. The size of the doorbell was clearly written in the product description on the website and Etsy platform where you purchased the product from. The wooden plinth has to be this size due to the wireless extender being housed in the rear of the wooden plinth. You have given us a 1 start because you didn't read the description and you now want us to pay the return cost of the product from Germany to the UK. You raised a case with Etsy and they agreed with us and rejected your case as the size is Cleary written on the website and Etsy platform. We have offered you a full refund if you return the product to us. i am not sure what you expect us to do other than make a loss getting this back when it is your doing as you didn't read the size on the description. We have also offered to let the 30 day return policy go on this occasion because you said you were coming to the UK and would return it then. If we refunded everyone like this due to customers not reading the description we would soon not have a business. Is this what business is about then? We will always work with our customers to resolve issues in a fair manner for both parties but I believe in this instance your request is not fair.

Regards

Richard

Noté 5 sur 5 étoiles

Ding-Dong!

Great service! The doorbell arrived on time, with clear and easy instructions to install. A satisfied customer!

13 février 2024
Avis spontané
Noté 2 sur 5 étoiles

Doorbell without a pusher

When the doorbell arrived, it did not have a push bell and it was in an incorrect box which also had a label stating that the bell pusher had been removed!!!
It took two and a half weeks in total and several emails before I received a pusher. I then had to synchronise it with the chimes. I am sorry but this is just not good enough.
Colin Sumner

25 janvier 2024
Noté 5 sur 5 étoiles

Great product & customer service

Great product. The cover of the bell was broken on delivery so I contacted Doorbellworld and they immediately issued a replacement. Great customer service. Beautiful doorbell and sounds great.

26 janvier 2024
Noté 5 sur 5 étoiles

Great packing and so quick delivery

Great packing and so quick delivery, fantastic! You should revise the instructions as the diagram for the holes is wrong. I have done this before with you via Partidges in Hadleigh Suffolk.The hole for the rod is at the top and the backplate screws are in a 'y' shape and the pictures are confusing for a newcomer. I had no difficulty whatsoever!! Best regards, Martin Doe.

27 janvier 2024
Noté 1 sur 5 étoiles

Product refunded!!

Product refunded!!! Took my money but didn’t have any instock

26 janvier 2024
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Réponse de Doorbellworld

Hi. We sold out of the item you ordered which does happen from time to time. We refunded you straight away. I do not think this warrants a one star review.

Noté 5 sur 5 étoiles

Straightforward to install and works well

Rapid response to an email query before buying. Delivered efficiently. Setting up was straightforward, but make sure the instructions are followed precisely. Be aware that the terminals to connect the wires to in the transmitter are different from the ones mentioned first in the instructions if the doorbell has a transformer (the instructions go on to say which are the correct terminals). Bought two extensions, one with a throughput mains connection, and they both work well. Pleasantly surprised at how easy it has been, and that the original doorbell can still be used.

29 décembre 2023
Noté 4 sur 5 étoiles

Good shop, but delivery process not transparant.

I received very good advice from Doorbellworld before buying. The doorbell works fine. Good quality shop! The shipping process, however, was difficult to track and trace. Delivery took more than two weeks, and it was never clear when I could expect delivery.

29 décembre 2023

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