Beware of this company , ordered doors based on online information and they were completely wrong . That bit I can accept as mistakes happen. What is totally unacceptable is that 4 weeks later and the... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Searched through google for barn doors for a project I have been working on for my bedroom. Door Giant was definitely the most cost effective and was exactly what I was looking for and ordered. I am... Voir plus
L'entreprise a répondu
I bought 3 doors, 1 was a different size to the pair, everything came as expected. The process of ordering and sizing was easy and quick. The delivery date and time was adhered to, excellent! Poli... Voir plus
L'entreprise a répondu
Door Giant sold me a pair of gloss black kitchen doors , the doors were flawless, very good quality, well packaged and delivered within the stated time frame. The price was almost half what some of... Voir plus
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4,4
Excellent
349 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 61 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Awful refund process
Door Giant accepted our order and payment with no problems. The items arrived as described. However, we found more suitable items after a recommendation from our joiner and so proceeded with a return, which we had to cover the cost of (not a problem). Door Giant have zero control over the return and refund process, they are at the mercy and timeframes of their 3rd party suppliers, of which they admitted to having no knowledge of how long this process takes. They continued to refuse the refund, even when presented with evidence that the return had been delivered. Only when I advised that they had breached their own refund policy (14 days), did they take action. A very poor and amateur business.
7 avril 2026
Avis spontané
Réponse de Door Giant
Thank you for taking the time to share your feedback. We’re pleased to hear your order was accepted smoothly and that the items arrived as described.
We’re sorry, however, that the returns and refund process left you disappointed. As some of our products are supplied and collected directly by specialist manufacturers, returns can occasionally involve third-party processing times that are outside of our direct control. That said, we understand this is not the experience you expected, and we appreciate how frustrating the delay must have been.
We also apologise if our communication did not provide the clarity or reassurance it should have done throughout the process. Your comments have been noted and will be used to help us improve both our returns handling and customer updates going forward.
Thank you again for your feedback.
Natalie B
Door Giant Customer Support
Excellent service and the door handles…
Excellent service and the door handles were brilliant. I would recommend your Company to anyone
22 avril 2026
Réponse de Door Giant
thanks for your glowing review 😊 we really hope to see you on our site again soon.
Natalie B
Door Giant Customer Support
3 doors and I'll be back
I bought 3 doors, 1 was a different size to the pair, everything came as expected. The process of ordering and sizing was easy and quick. The delivery date and time was adhered to, excellent!
Polite delivery chaps, put my delivery just where I wanted it.
The doors are beautiful, we have a pair of doors which slide like barn doors, side to side and also going out of the same room we have a normal opening door. Couldn't ask for more, oak doors, I oiled them, they look so sophisticated. Thank you Doorgiant, we'll be back after decorating the next room!
13 octobre 2025
Réponse de Door Giant
Thanks for your great review. We hope to see you on our site again soon 😊
Natalie B
Door Giant Customer Support
Great value & quality
Door Knob quality was excellent & great value and speed of delivery
20 mars 2026
Avis spontané
Réponse de Door Giant
Thanks for your great review. We hope to see you on our site again soon 😊
Natalie B
Door Giant Customer Support
Great product
Great product, managed to find a site that gave me cupboard door handles in the same size as proper door handles. Now all matched up and look really well.
16 mars 2026
Réponse de Door Giant
Thanks for taking the time to leave us a review and leaving such great feedback. 😊 We hope to see you on our site again soon.
Natalie B
Door Giant Customer Support
Réponse de Door Giant
Thanks for taking the time to leave us a review and leaving such great feedback. 😊 We hope to see you on our site again soon.
Natalie B
Door Giant Customer Support
Réponse de Door Giant
Thanks for taking the time to leave us a review and leaving such great feedback. 😊 We hope to see you on our site again soon.
Natalie B
Door Giant Customer Support
Best price and great delivery.
16 mars 2026
Réponse de Door Giant
Thanks for taking the time to leave us a review and leaving such great feedback. 😊 We hope to see you on our site again soon.
Natalie B
Door Giant Customer Support
The doors are of good quality online…
The doors are of good quality online ordering was easy. Communication with company was straightforward and the delivery driver was polite.
16 mars 2026
Réponse de Door Giant
Thanks for taking the time to leave us a review and leaving such great feedback. 😊 We hope to see you on our site again soon.
Natalie B
Door Giant Customer Support
Replacement Letter Flap
Good range of products and finishes in stock. Reasonable prices but I felt that the delivery charge was on the high side
11 mars 2026
Excellent service
Excellent service, and very helpful. The doors look amazing. Great value.
3 mars 2026
Réponse de Door Giant
Thanks for taking the time to leave us a review and leaving such great feedback. 😊 We hope to see you on our site again soon.
Natalie B
Door Giant Customer Support
Réponse de Door Giant
Thanks for taking the time to leave us a review and leaving such great feedback. 😊 we hope to see you on our site again soon.
Natalie B
Door Giant Customer Support
Handles in stock with all fittings…
Handles in stock with all fittings supplied at good price. Delivered within 2 days of ordering which was earlier than stated.
4 février 2026
Avis spontané
Réponse de Door Giant
Thanks for taking the time to leave us a review and leaving such great feedback. 😊 we hope to see you on our site again soon.
Natalie B
Door Giant Customer Support
Great handles
Lovely door handles at a great price with super fast service. Thank you
17 février 2026
Réponse de Door Giant
Thanks for taking the time to leave us a review and leaving such great feedback. 😊 we hope to see you on our site again soon and tag us in any pics on socials!
Natalie B
Door Giant Customer Support
Product good, just one point to make
Delivery fine. Overall product good and fitted well on the door, but the screw holes were a little small. Took longer to install than I'd have liked.
20 février 2026
Réponse de Door Giant
Thanks for your review 😊 I'll pass on your feedback regarding the size of the screw holes.
thanks Natalie B
Door Giant Customer Support
Door handles Victorian house.
Ordered door handles in a large quantity. Very pleased with product and professional service.
13 février 2026
Réponse de Door Giant
Thanks for taking the time to leave us a review and leaving such great feedback. 😊 we hope to see you on our site again soon.
Natalie B
Door Giant Customer Support
All good thanks not fitted it as yet!
17 février 2026
Réponse de Door Giant
Thanks for taking the time to leave us a review 😊
Natalie B
Door Giant Customer Support
Had exactly what I needed
Had exactly what I needed, fast delivery of a little on the expensive side. Otherwise no complaints.
6 février 2026
Réponse de Door Giant
Thanks for taking the time to leave us a review.
Natalie B
Door Giant Customer Support
Ordered 14 doors on a Thursday night…
Ordered 14 doors on a Thursday night and they arrived the next Wednesday. Brilliant service. Ordered 22 Jan arrived 28 Jan
22 janvier 2026
Réponse de Door Giant
Thanks for your fab review. Please do share any pics or tag us in any social posts so we can see the doors 😊
Natalie B
Door Giant Customer Support
Arrived when expected
Arrived when expected, the courier was very helpful.
Communication was good.
The door I bought was as described.
Happy with my purchase
6 février 2026
Réponse de Door Giant
Thanks for fab review! We hope to see you on our site again soon.
Natalie B
Door Giant Customer Support
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