Have been using the Amino Acids which I purchased through our UHC account. My sister and her husband have used their products for a while and recommended them to me. I also just ordered some digesti... Voir plus
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They received 2 stars as the product arrived quickly. But one product was not packaged correctly, leaving a burnt plastic smell with bits in my collagen and they would not replace it. I offered to sen... Voir plus
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First, I ordered Tudca from this store because I could not find it anywhere else for less. Ordered, received it. But then I found that Walmart seller had it at half the cost, for approx $19 a bottle f... Voir plus
A seguito dell'assistenza ricevuta dal loro servizio clienti cambio la mia recensione. Il ritardo nella consegna è dovuto esclusivamente alla vergognosa dogana italiana, che tiene i pacchi in ostaggio... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Double Wood Supplements is an online retailer of potent, superior supplements for a better you!
Coordonnées de contact
205 Elmwood Ave, 19079, Sharon Hill, Etats-Unis
- (570) 437-0203
- hello@doublewoodsupplements.com
- doublewoodsupplements.com
3,5
Moyen
180 avis
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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search for cheaper sellers, charge YOU to send back merch
First, I ordered Tudca from this store because I could not find it anywhere else for less. Ordered, received it. But then I found that Walmart seller had it at half the cost, for approx $19 a bottle for 120 caps. DoubleWood site says return within 30 days, money back guarantee. Only I did not see this or realize that they expect you to pay for the return shipping. This is not clearly seen on the site prior to purchase. And if you are older and do not have too much knowledge of how to even do this its basically a scam. This is wrong. We should be helping people not trying to rip them off.
16 avril 2026
Avis spontané
Excellent Aminos
Have been using the Amino Acids which I purchased through our UHC account. My sister and her husband have used their products for a while and recommended them to me. I also just ordered some digestive aids for gall bladder issues, which my local coop stopped carrying, so looking forward to receiving those and seeing how they work. So far everything I’ve used and heard about Double Wood comports with a reputable company. Will update after use of the digestive enzymes.
1 avril 2026
Avis spontané
Réponse : Double Wood Supplements
Thank you so much for sharing your experience—we really appreciate it!
We’re glad to hear the Amino Acids have been working well for you and that your sister and her husband have had positive experiences too. It means a lot to us to earn your trust.
We hope the digestive aids work just as well for you, and we look forward to hearing your update. If you ever have any questions along the way, we’re always here to help!
They received 2 stars as the product…
They received 2 stars as the product arrived quickly. But one product was not packaged correctly, leaving a burnt plastic smell with bits in my collagen and they would not replace it. I offered to send back the defective container. There is no customer service if things do not arrive in good condition. You are stuck with the problem with no recourse. Be aware.
13 avril 2026
Avis spontané
Réponse : Double Wood Supplements
We’re very sorry to hear about your experience and appreciate you bringing this to our attention.
The “burning” smell you’re describing can sometimes occur when a container is sealed, and while it does not impact the safety or quality of the product, we understand how concerning that can be.
We’ve reached out to the agent handling your ticket so they can follow up with you directly to review your case and work toward a more suitable resolution.
Thank you for your feedback—we take it seriously and are here to help.
This level of customer service is unacceptable
I have been a regular Double Wood customer, but my recent experience has completely destroyed my confidence in this company. My subscription order, allegedly delivered on March 11th, never arrived — and despite multiple messages of non-receipt, Double Wood has refused to reship or refund my purchase.
Instead of resolving the issue, they repeatedly asked irrelevant questions and then finally responded with a canned “Thank you for your purchase. We'd love your feedback!” message! So here it is:
This level of customer service is unacceptable. When a company won’t stand behind its shipments or treat repeat customers with basic respect, it loses credibility.
I will now cancel my subscriptions and will be purchasing my supplements elsewhere — from a company that values honesty, accountability, and real customer care.
3 avril 2026
Avis spontané
Réponse : Double Wood Supplements
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We did respond to your inquiry on April 2nd with a resolution, including a replacement shipment and a refund for the inconvenience. It’s possible that message may have been missed, but we want to reassure you that action was taken to resolve the issue.
We value your loyalty as a long-time customer and would never leave a situation like this unaddressed. If you have not yet received the replacement or refund, please reach out to us directly so we can ensure everything is completed as expected.
We’re here to help and are committed to making this right.
Company claims their supplements are…
Company claims their supplements are 3rd party tested, but when I received the product it is not reflected on the labeling.
24 mars 2026
Avis spontané
Réponse : Double Wood Supplements
Thank you for your feedback.
Due to labeling regulations, international requirements, and limited space on supplement bottles, it is not always possible to include every detail—such as third-party testing—directly on the product label.
That said, all of our products are third-party tested, and we make this information fully available on our website at doublewoodsupplements.com, where you can find testing documentation listed on each product page.
If you would like a lot-specific Certificate of Analysis (COA) for the exact product you received, we’re more than happy to provide that. Please reach out to us at hello@doublewoodsupplements.com
with your lot number, and our team will assist you promptly.
We appreciate your interest in quality and transparency and are always happy to provide additional documentation when requested.
Customer Service was amazing!!
Customer Service was amazing!!! Prompt response even on the weekend. I love their 5-HTP. Works wonders.
Ty Doublewood 😊
Kim C
8 mars 2026
Avis spontané
Réponse : Double Wood Supplements
Thank you so much for your kind feedback! We’re thrilled to hear that you had a great experience with our customer service team and that our 5-HTP has been working well for you.
Providing prompt support and high-quality supplements is very important to us, so it’s wonderful to know we’re meeting your expectations. We truly appreciate your support and look forward to continuing to serve you!
I enjoy Double Wood supplements and…
I enjoy Double Wood supplements and inadvertently became overstocked. Their customer service department kindly assisted in cancelling an autoship and refunding my payment. I’m so impressed and will be a happy returning customer!
4 mars 2026
Avis spontané
Réponse : Double Wood Supplements
Thank you so much for your kind words! We’re really glad our customer support team was able to help resolve the issue for you.
We truly appreciate your support and are happy to hear you’ve had a positive experience with Double Wood. If you ever need assistance in the future, please don’t hesitate to reach out—we’re always here to help.
We look forward to continuing to serve you!
The company put me on auto refill
The company put me on auto refill. I did not want auto refill. I notified the company and they replied saying, basically, too bad, you selected auto refill at check out and there is nothing we can do. I have to cancel my credit card because they continue to charge. Obviously, this is a scam to get money. NEVER give this company your cc number! And if this is what they have to do to get profit then they must be selling a product that isn't worth buying.
3 mars 2026
Avis spontané
Réponse : Double Wood Supplements
Thank you for your feedback. We’re sorry to hear about your frustration and would like to clarify how our subscription process works.
It is not possible for us to place a customer on auto-ship without their selection. The Subscribe & Save option must be chosen during checkout, and it is clearly labeled before an order is placed. Customers also select the delivery cadence at that time.
Subscriptions can be modified or canceled at any time, and there is no need to cancel a credit card to prevent charges. We offer a subscription management portal where customers can update their delivery schedule, change products, or update payment details whenever they like.
If you would like assistance modifying or canceling your subscription, please reach out to our support team at hello@doublewoodsupplements.com
with the email address or order number associated with the subscription, and we will gladly help.
Our customer service team is available Monday–Friday, 9:00 AM – 5:00 PM EST, and the subscription portal is available 24/7 for customers to manage their subscriptions at any time.
I have been taking their glucosamine…
I have been taking their glucosamine supplement for better part of a year. Then started to notice the tablets showing up in my stools. Never dissolved!!!! Forget that. It’s doing absolutely nothing! Not sure what’s in in there but whatever it is all it’s doing is passing through!
22 février 2026
Avis spontané
Réponse : Double Wood Supplements
Thank you for sharing your experience. We’re sorry to hear about your concern.
Occasionally, certain tablet supplements may appear partially intact in stool. This can happen because some tablets are designed to break down gradually in the digestive tract, and the outer matrix or binding components may not fully dissolve even though the active ingredients have already been released and absorbed.
That said, we take feedback like this seriously. If you’re open to it, please reach out to our support team at hello@doublewoodsupplements.com
with the lot number from your bottle, and we would be happy to review the batch and assist you further.
Your feedback is important to us, and we appreciate you bringing this to our attention.
Good customer service and great…
Good customer service and great poducts!
11 février 2026
Avis spontané
Réponse : Double Wood Supplements
Thank you so much for your kind words! We truly appreciate your support and are glad to hear you’ve had a great experience with both our customer service and products.
If you ever need anything, we’re always here to help!
Extremely Happy Customers!
We are extremely happy with Double Wood customer service. We appreciate how quickly and efficiently this problem was handled. Also, their customer service reps are very knowledgeable and kind. We highly recommend Double Wood Supplements!
6 février 2026
Avis spontané
Réponse : Double Wood Supplements
Thank you so much for your incredibly kind words! We truly appreciate you taking the time to share your experience.
It means a lot to our team to hear that you felt supported and well taken care of. Providing knowledgeable, responsive, and thoughtful customer service is very important to us, and we’re so glad that came through.
Thank you again for your recommendation and for choosing Double Wood Supplements—we’re grateful to have you as part of our community! 😊
I'm switching over to Doublewood for most of my supplements
The company shipped one instead of 3 of a particular supplement to me. When I informed them, they promptly responded, but then shipped 4 additional bottles rather than two. I informed them of this, and they told me I could keep the extra two bottles since it was their error. I thought that was very nice of them! I also appreciate their selection of supplements and the price which is better than many other companies for the same item/quantity.
22 janvier 2026
Avis spontané
Réponse : Double Wood Supplements
Thank you so much for taking the time to share this! We really appreciate you choosing Double Wood and trusting us with your supplements.
We’re glad our team was able to resolve the mix-up quickly and make things right — and we’re happy you were able to keep the extras as a small thank-you for your patience. Your kind words about our selection, pricing, and customer care truly mean a lot to us.
If you ever need anything or have questions along the way, we’re always here to help.
Amazing customer Service
Amazing customer Service. Great $ Value on supplements.
9 janvier 2026
Avis spontané
Réponse : Double Wood Supplements
Thank you so much for the kind words! We’re thrilled to hear you had a great experience with our customer service and found value in our supplements. We truly appreciate your support and look forward to serving you again!
Great Customer Service
Mariel P went above and beyond. I didn’t receive my original order from Double Wood Supplements, and she handled the issue swiftly, professionally, and with genuine care. No runaround, no delays—just action. She resolved everything expeditiously and is mailing the replacement out today.
In a world where customer service often feels hollow, Mariel delivered clarity, kindness, and follow-through. Truly appreciated.
26 décembre 2025
Avis spontané
Réponse : Double Wood Supplements
Thank you so much for taking the time to share this thoughtful review! We’re thrilled to hear that Mariel was able to assist you quickly and with such care. Providing clear, kind, and dependable support is something we truly value, and we’re glad that came through in your experience. We’ll be sure to pass along your kind words to Mariel — they’ll mean a lot.
For years
For years, I have tried to find a cure for sleep deprivation and painful leg cramps. A smiling primary care physician claimed to have absolutely no knowledge of what to do for leg cramps, and every drug he prescribed for sleep deprivation was a disaster. He is now a former primary care physician. The so-called sleep disorder specialists made no suggestions whatsoever for supplements or any other approach that helped. If not for a caring OBGYN, who first mentioned these supplements-- and my own confirming research-- I would have been struggling still.
I have only recently started this regimen, but I am astounded at the difference. I am using up some other magnesium glucinate tablets that I recently purchased, but I started using Double Wood's L-theanine in combo with it. This is the FIRST truly positive change that I have had in a struggle that has lasted almost ten years. My leg cramps have disappeared (as many others have noted here), and I have started sleeping an average of 6-7 hours of sleep a night. This is a huge change for me.
That certain medical "experts" are absolutely ignorant of products like these or appear to be uninterested in really helping their patients does not augur well for our medical system. But at least companies like Double Wood have bothered to invest the time and research needed to make supplements that actually benefit their customers. Everything, from ordering to shipping to communication was A+. We'd all be far better off if more companies conducted themselves this way!
22 septembre 2025
Avis spontané
Réponse : Double Wood Supplements
Thank you so much for sharing your experience—and for sticking with us. We’re truly happy to hear that your new routine, including our L-Theanine alongside magnesium, has made such a positive difference with your sleep and comfort. That’s a big win after such a long journey.
We’re committed to quality and transparency, which is why our products are made and tested in the U.S. and supported by third-party lab results. We also really appreciate your kind words about our ordering, shipping, and communication—our team will love hearing this.
As a quick note, everyone’s experience can differ, and we can’t offer medical advice. If you have any questions about your regimen or changes to your health, we always recommend checking in with a healthcare professional.
Thank you again for your trust in Double Wood. If there’s anything we can do to help, we’re here.
Very solid company all around
Very solid company all around. Easy to place order, order gets shipped quickly, customer service very good, and the most important - quality of supplements seems to be high. Been dealing with them for quite a while, and nothing but positive experiences.
29 septembre 2025
Avis spontané
Réponse : Double Wood Supplements
Thank you so much for your kind words and for being a loyal customer! We’re thrilled to hear that you’ve had consistently positive experiences with our products, service, and shipping. Your support means a lot to us, and we look forward to continuing to provide you with high-quality supplements and excellent service.
Nattokinase cleared my arteries taken on an empty stomach
My very positive results to clear/clean out arteries that the doctors say are obstructed , useing Nattokinase taken on an empty stomach.
For decades my doctors have wanted to prescribe the poisonous statin drugs like Lipitor that I found out that I am highly allergic to after the crippling effects of one 90mg dose of Lipitor. (I'm still experiencing the extremely damaging weakness and cognitive impairment over a year later).
I started taking Doublewood Supplements Nattokinase on the suggestion of a friend over a year ago. It was very intelligent to get the best effect of cleaning out any obstructive materials in my arteries to take the Nattokinase on an empty stomach, so I take it first thing after waking where my body has had all night to digest and nourish my body and leave a clear path for the Nattokinase materials to do their thing in dissolving or whatever it does to get rid of 'junk' in my arteries. (The averace indu$trie$ that profit from grossly expensive pharmaceuticals don't want you to know that this can be done).
After over a year of taking Doublewood Supplements Nattokinase I had ultrasounds done of major areas of my body. They all showed clear bloodflow and basically no obstructions for a man of my age. I have those official hospital report results.
It is my opinion and now what appears to be the investigative research of an honest HHS, Health and Human Services agency that the averace industries that profit financially from 'we the people's' health issues, conveniently withhold important information and natural cures that can attack the root causes of diseases and other health problems. Not just treat the symptoms, that just keeps the problem ongoing and thus a need for more, expensive drugs and even more drugs to treat the side effects of those drugs. It appears to be a very profitable protocol for the industries but not for the patients who need to be healed, not sedated.
I have had very good results. I am continuing my efforts to help bring healing and wellness to others with natural God given herbs and materials. I have seen surface cancer exterminated with herbs where the medical protocol scraped it off only to metastasize the cancer.
Natural healing needs to be allowed, not demonized.
Respectfully submitted to help bring honest and effective health and healing to the people of this world.
23 septembre 2025
Avis spontané
Réponse : Double Wood Supplements
Thank you for taking the time to share your detailed experience and for trusting Double Wood Supplements as part of your wellness routine. We’re so glad to hear that you’ve had a positive experience with our Nattokinase and that it’s become a valuable part of your daily health regimen.
We truly appreciate your loyalty and thoughtful feedback, and we’re happy to continue providing supplements that meet your high standards for quality.
Wishing you continued health and wellness!
My experience was excellent! ⭐️⭐️⭐️⭐️⭐️
My experience with Double Wood Supplements was excellent! Ordering is easy. Delivery is fast. Customer service is fast and efficient. My issue was solved without any problems. ⭐️⭐️⭐️⭐️⭐️
5 septembre 2025
Avis spontané
Réponse : Double Wood Supplements
Thank you so much for your kind words! 🌟 We’re thrilled to hear that ordering was easy, delivery was quick, and our customer service team was able to resolve your issue smoothly. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
Company has inconsistent quality And terrible customer service
Company has inconsistent quality control and give you different products even though you order the same one that comes out different every time. Not only that, if you ever have a problem with your order, you could email and call them. It'll take you a week before somebody ever contacts you back And when they do contact you back they treat you like a little kid and talk down to you and disrespect you. I told them my package was 6 days late and that I didn't want to deal with their company anymore and told them how unhappy I was that nobody contacted me. It took me a week to talk to them You know what they did. They sent another package then sent me an email saying if I don't want the package I could return it at my own expense or refuse the package. What kind of company is that??
27 août 2025
Avis spontané
Réponse : Double Wood Supplements
We’re really sorry for your experience. This isn’t the level of quality or service we aim to deliver. Bottle art and capsule appearance can vary slightly between production lots, but the formula and third-party testing standards remain the same. If you received anything that seems off, we want to review that specific lot number and make it right. We acknowledge your frustration about response time. That’s on us, and we’re tightening our intake and callback processes so issues don’t sit. Our hours of operation are Mon- Fri 9am- 5pm EST so we are not available on the weekends. When a package is late or goes missing, our default is to reship immediately so you get what you paid for; refusing delivery is a no-cost way to return it. If that wasn’t the right solution for you, we’d like to correct it.
Please DM or email us your order number and the best contact info so we can investigate and resolve this directly:
📧 hello@doublewoodsupplements.com
Great D3K2 supplement
Great D3K2 supplement
Having read many articles about the importance of the Trans form of K2 (over the cis), I looked everywhere to find K2 supplements that were totally or largely trans. Double Wood had the best option I could find. I’ve been taking it for months and am very pleased.
11 juin 2025
Avis spontané
Réponse : Double Wood Supplements
Thank you so much for taking the time to share your feedback! We’re thrilled to hear that our D3 + K2 supplement has been such a good fit for you, and we truly appreciate your recognition of the trans form of K2—it’s something we carefully considered in formulating the product.
We’re so glad it’s been helping you, and we’re grateful to have earned your trust. Your continued support means a lot to us, and we’ll keep working hard to deliver supplements that meet the highest standards of quality.
Wishing you continued health and wellness.
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