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Lisez les avis des autres

Noté 5 sur 5 étoiles

My favourite sweets(which are so hard to get hold of,we usually buy a job lot in Lanzarote)arrived quickly & well packaged.A seamless experience from start to finish.I'm now rationing myself to a few... Voir plus

Noté 5 sur 5 étoiles

Easy to order with lots of choice including gluten free and vegan options. They all taste delicious as well! Use cream candy to make sweet cones for my kids party bags. Really reasonably priced and... Voir plus

Noté 5 sur 5 étoiles

Fast delivery. Well packed. Kept informed through email of delivery. Sweets in pick n mix look amazing. So much variety to choose from when making your own selection for a bag, will return for another... Voir plus

Noté 5 sur 5 étoiles

Ordered, arrived promptly, good mix of sweeties that was picked, well packaged, dispatched quickly, cannot comment on taste as they’re a gift for some one who will devour them 😂

À propos de l'entreprise

  1. Magasin de bonbons

Écrit par l'entreprise

Dream Candy Stock a wide range of sweets both retro and more modern confectionery we are sure to have something for every taste


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

437 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 1 sur 5 étoiles

AWFUL CUSTOMER SERVICE

I have ordered a few times from this company - the products are absolutely amazing no complaints ! The delivery times are a bit questionable ! The main reason for the low score is the horrendous customer service !

Recently I ordered on the 22nd of December (not expecting this order to arrive until just before new years) this parcel was received by the post office on the 28th ! Perfect plenty of time for me to get it before the new year ! Parcel has stayed in the same place since ! Now I understand that’s not the businesses fault - I contacted the company and asked if they could tell me what was happening with my order - to which they very rudely emailed me back saying it’s out of there control and they can’t control the postal service and the amount of time it takes isn’t there problem - I then let them know that I have ordered since the 28th from other companies such as WHSmith, new look Amazon ect and they’ve arrived yet the parcel I ordered from them still missing - they then came back with YOU CANT COMPARE US TO AMAZON blah blah blah - i said to them the customer service is awful and for that reason I wouldn’t be ordering again - the response again was very rude and very unprofessional- very disappointed !

4 janvier 2023
Avis spontané
Logo de Dream Candy

Réponse de Dream Candy

I told you I had emailed Royal Mail - you ordered 11.50pm on 22nd as I told you Royal Mail was on strike 23,24th we then had Christmas , Boxing Day , bank holiday so the order left us Wednesday 28th given it’s going to the Channel Islands and the backlog of mail it’s not going to happen rapidly - you try to compare us to big company’s who have there own logistical company’s - I didn’t once say it wasn’t our problem I advised you about the strikes / holidays and delays with Mail your not happy unfortunately I don’t have a private jet to get it to you rapid. So thank you for your review much appreciated.

Noté 5 sur 5 étoiles

Fast delivery

Fast delivery. Well packed. Kept informed through email of delivery. Sweets in pick n mix look amazing. So much variety to choose from when making your own selection for a bag, will return for another order soon. Well worth the money.

5 décembre 2022
Noté 2 sur 5 étoiles

I paid for 48hr delivery and been a…

I paid for 48hr delivery and been a week and a day and it still says it hasn't been delivered to royal mail yet

2 décembre 2022
Logo de Dream Candy

Réponse de Dream Candy

you ordered 25th royal mail was on strike 24 & 25th it was passed to them on Saturday they have then been on strike 30th & 1st so they have a big backlog this is out of my control all of our orders leave us within 24 hours of the order Monday to Friday and all weekend orders leave Monday.

Noté 5 sur 5 étoiles

Lovely sweets

Lovely sweets. Securely packaged and delivered quickly and efficiently. Gr8 communication.

19 novembre 2022
Noté 5 sur 5 étoiles

The options to chose from were amazing

The options to chose from were amazing. It made it so hard to chose. So so happy with my purchase. Quality of the sweet and the flavours were amazing. The only place I have found that does chocolate cups like I remember from childhood. Have already recommended to so many people.

11 novembre 2022
Noté 3 sur 5 étoiles

The sweets are good

The sweets are good, delivery was rubbish, ordered on the Wednesday 9/11/2022, delivery was expensive, delivered on the Following Monday 14/11/2022
I have ordered from this company before, never had this problem before, now use different delivery company.

9 novembre 2022
Noté 5 sur 5 étoiles

Birthday treat.

My daughter loved all of her sweets that I bought as part of her birthday presents. The jar was just the right size and can be refilled with the bags when it runs out.

16 novembre 2022

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