I purchased a 3-month supply of minoxidil. I received them quickly. Somehow, the first bottle ran out within 3 weeks. I reached out via email, and to my pleasant surprise I received a very nice, profe... Voir plus
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Really pleased with my regular treatment from this company who are friendly and professional. Regular deliveries are prompt and the service is seamless allowing you to feel in control and able to take... Voir plus
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I tried to contact you by email, but received no response. My order has not arrived, and there is no tracking information available.
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Excellent products at the best prices, although others are getting very close price wise, a discount code is needed. Medications are good quality, have been using for over 1 year and seems to be makin... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
DrHair is the UK’s leading provider of clinically formulated hair restoration treatments, renowned for quality, affordability, and personalised results. With over 30 years of combined expertise, DrHair has established itself as a trusted name in hair care, offering a range of treatments that undergo rigorous testing to ensure precise active ingredient concentrations, safety, and optimal effectiveness. By delivering our products at wholesale prices directly to customers, we make hair loss solutions far more accessible—often at prices up to 50% lower than high street clinics and pharmacies, without compromising quality. At DrHair, we recognise that hair loss is a personal journey that affects not just appearance but also confidence and quality of life. That’s why we blend cutting-edge advancements in hair regrowth with the guidance and support of our expert team, working with you every step of the way to achieve your desired results. Our scientifically formulated treatments are crafted with the highest standards of quality and integrity, ensuring that each product is safe, effective, and trusted by our clients. With DrHair, you can feel confident in a solution tailored to support your well-being and restore your confidence. DrHair is committed to helping you not only restore hair but also regain the confidence to embrace life fully. Discover why countless customers across the UK choose DrHair as their go-to partner for effective, affordable, and trusted hair restoration treatments designed to deliver real, lasting results.
Coordonnées de contact
2 Harley Street, W1G 9PA, London, Royaume-Uni
- info@drhair.co.uk
- drhair.co.uk
4,5
Excellent
125 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Highly recommended for customer service
I purchased a 3-month supply of minoxidil. I received them quickly. Somehow, the first bottle ran out within 3 weeks. I reached out via email, and to my pleasant surprise I received a very nice, professional email from Holly, seeking more information. I responded and again got a swift response and generous resolution within 2-working days. I can’t speak to the efficacy of the treatment yet because I’m only one bottle+ in but I hope it works, but so far, I would definitely recommend the company. Thanks Holly!
10 avril 2026
Avis spontané
Réponse : DrHair
Dear Funke,
Thank you so much for taking the time to share your experience, we really appreciate your kind words.
We’re delighted to hear that you were happy with the speed of delivery and the support you received from our team. Providing prompt, professional, and helpful customer service is something we take great pride in, so it’s great to know this came through in your experience.
We also appreciate your patience while we looked into the issue with your bottle, and we’re glad we were able to resolve this quickly for you.
We hope the treatment continues to go well for you, but if you ever have any questions or need support along the way, please don’t hesitate to reach out - we’re always here to help.
Kind regards,
The DrHair Team
Order didn’t arrive
I tried to contact you by email, but received no response. My order has not arrived, and there is no tracking information available.
31 mars 2026
Réponse : DrHair
Dear Mr Bank,
Thank you for bringing this to our attention, and we’re very sorry to hear about the frustration caused.
We’ve carefully checked our records and, at this stage, we have not received any previous correspondence from you regarding this matter. That said, we completely understand how concerning it is not to have received your order or any tracking updates, and we sincerely apologise for the inconvenience this has caused.
Please be assured that your case is now being treated as a priority. A member of our team will be reaching out to you shortly as a matter of urgency to gather any necessary details and work towards a swift resolution.
We truly value your feedback, as it helps us improve both our service and communication. Thank you for your patience, and we look forward to resolving this for you as quickly as possible.
Kind regards,
The DrHair Team
Réponse : DrHair
Dear Dominic,
Thank you for your kind feedback!
We’re really pleased to hear you had a positive experience with DrHair. Providing a smooth and reliable service is always our goal. If there’s ever anything more we can do to support you, please don’t hesitate to reach out - we are always here to help.
Thanks again for choosing us.
Kind regards,
The DrHair Team
Good customer service despite RM delay
Despite initial issues with the delivery due to Royal Mail Easter delays the customer service resolved the issue.
2 avril 2026
Avis spontané
Réponse : DrHair
Dear Mr Crossman,
Thank you for taking the time to share your experience, and I’m really sorry to hear how frustrating this has been, especially with your upcoming trip.
I can see that your order was prioritised and expedited as requested on Tuesday. However, due to the upcoming bank holiday, Royal Mail has been experiencing some minor delays within their network. Unfortunately, once an order has left our pharmacy, we’re unable to control the delivery process directly.
That said, we completely understand how important it was for you to receive your order in time, and we’re very sorry this wasn’t the case. A member of our management team will be in touch with you shortly to make this right.
This is absolutely not the standard we aim to provide and we truly appreciate your patience and the opportunity to put things right.
Kind regards,
The DrHair Team
Really pleased with my regular…
Really pleased with my regular treatment from this company who are friendly and professional. Regular deliveries are prompt and the service is seamless allowing you to feel in control and able to take a break if you need to. It’s refreshing to get the exact product you need with no unnecessary extras and no hard upselling for a decent price.
27 mars 2026
Réponse : DrHair
Dear Suzy,
Thank you so much for your kind words, we really appreciate you taking the time to share your experience.
We’re so pleased to hear that you’ve found the service seamless and that you feel in control of your treatment. That’s exactly what we aim to provide, alongside straightforward, professional care without any unnecessary extras.
It’s great to know our approach is making a difference, and we truly value your continued trust in us.
Kind regards,
The DrHair Team
It really does work
If your in 2 minds about giving this product a try for your balding just do it. The shedding phase is scary and feels like it lasts forever but just trust the process and you will get results. I’m onto my 4 month now and can already see a great difference in my hairline.
16 mars 2026
Avis spontané
Réponse : DrHair
Dear Brenden,
Thanks so much for sharing your experience!
We’re really glad to hear you’re seeing such great progress at the 4-month mark, that’s a big milestone. You’re absolutely right as well, the shedding phase can feel worrying, but it’s a normal part of the process and a sign that the treatment is working as it should.
It’s great to hear your hairline is already improving, and we appreciate you encouraging others who might be on the fence. Staying consistent really does make all the difference.
If you ever need any support along the way, we’re always here for you.
Kind regards,
The DrHair Team
Dispatched fast and my hair is getting…
Dispatched fast and my hair is getting slightly thicker.Just got to be patient
3 novembre 2025
Réponse : DrHair
Dear Paul,
Thanks so much for your kind words!
We’re really glad to hear your order arrived quickly and that you’re already noticing your hair getting slightly thicker, that’s a great sign. You’re absolutely right, patience is key with hair treatments, and it sounds like you’re on the right track.
If you ever have any questions or need support along the way, we’re always here to help.
Kind regards,
The DrHair Team
Customer for more than 1 year
Excellent products at the best prices, although others are getting very close price wise, a discount code is needed. Medications are good quality, have been using for over 1 year and seems to be making a difference, well it’s halted further hair loss, that’s for sure. Difficult for existing customers to navigate website as always have to complete questionnaire. Would be useful if website recognised repeat customers to save the need to complete this form every time you click on a product.
31 décembre 2025
Réponse : DrHair
Dear Jonathan,
Thank you so much for sharing your feedback and for being a loyal customer for over a year! We’re delighted to hear that our products are helping to halt further hair loss and that you’ve found them to be of good quality.
We really appreciate your suggestions regarding the website experience. Your point about repeat customers and the questionnaire is well taken, we’re constantly looking for ways to improve and make ordering as smooth as possible for our returning customers.
Regarding pricing, we occasionally offer discount codes and promotions, so it’s worth keeping an eye out for these opportunities.
Thank you again for your thoughtful review and continued trust in DrHair, it means a lot to us!
Best regards,
The DrHair Team
Réponse : DrHair
Dear Benjamin,
Thank you so much for your feedback! We’re thrilled to hear that you found the ordering process easy and straightforward, and that your shipment arrived reliably. At DrHair, we strive to make the experience as smooth as possible for our customers, from browsing to delivery, so it’s wonderful to know this is coming across.
We truly appreciate you taking the time to share your experience and hope our products continue to meet your expectations. Your support and trust mean a great deal to us!
Best regards,
The DrHair Team
No response to emails and unclear dispatch status
I recently placed an order and was told delivery would be express/next day, but the shipping label was created on Thursday and by Saturday the tracking still shows that the parcel hasn’t been dispatched.
What has been more frustrating is that email appears to be the only way to contact the company. I sent a message to check whether the parcel had actually been handed to the courier, but haven’t received a response. When you’re ordering medication and the tracking status isn’t clear, the lack of communication creates a lot of unnecessary anxiety and uncertainty.
The service itself may well be fine once everything arrives, but clearer communication and faster responses to emails would make a big difference to the customer experience. Even a short confirmation that the order is being processed or when it will actually be dispatched would help reduce the stress for customers waiting on their medication.
Update:
My email was going to the Junk Inbox so wasn’t being picked up, once recognised, I was given a very good level of care and support. They sent out a replacement very promptly and were very sympathetic. Thanks to Holly and the rest of the team for their support. Just worth flagging care to be taken with emails which go to junk and perhaps invest in SaaS for customer service e.g. Dixa to enhance service experience
7 mars 2026
Avis spontané
Réponse : DrHair
Dear Matthew ,
Thank you for taking the time to share your detailed feedback. We truly appreciate both the constructive points and your kind update.
We’re very sorry for the initial confusion and anxiety caused by the lack of communication and unclear tracking. We completely understand how important timely and transparent updates are, especially when it comes to medication.
We’re pleased to hear that once the issue was identified, our team was able to provide prompt support and arrange a replacement for you. Please be assured that we already have processes in place to prevent this type of issue from happening in the future, including monitoring email delivery and ensuring orders are tracked and communicated promptly.
Thank you again for your patience and for acknowledging the care our team provides. Your feedback is invaluable as we continue to improve our service.
Best regards,
The DrHair Team
Prompt service
Can't complain.... Sent products promptly and even sent extra! Can't complain about that!
8 juin 2025
Réponse : DrHair
Dear Mr Shilton,
Thank you so much for taking the time to leave a review!
We’re delighted to hear that your order arrived promptly and that you had a positive experience with us. At DrHair, we always strive to provide fast, reliable service and ensure that our customers feel confident and cared for throughout the process. Your feedback encourages our team to keep delivering the best possible service, and we truly appreciate your support.
Thanks again for choosing DrHair, we look forward to serving you again in the future!
Warm regards,
The DrHair Team
Reasonably easy to order and arrives…
Reasonably easy to order and arrives within a few days. Hassle free.
2 février 2026
Réponse : DrHair
Dear Anton,
Thank you so much for taking the time to leave your review, we really appreciate it! We’re delighted to hear that you found the ordering process straightforward and that your medication arrived quickly and hassle-free. Our goal is always to make managing hair loss as simple and convenient as possible, so it’s wonderful to hear that this came across in your experience.
If you ever have any questions, need guidance on your treatment, or want to explore additional options, our team is always here to support you. Thank you again for your feedback, and we look forward to helping you on your hair-loss journey.
Kind regards,
The DrHair Team
Good service from a trusted company
Good service from a trusted company. Prices are reasonable too even better if you get a discount when available.
29 septembre 2025
Réponse : DrHair
Dear Nalin,
Thank you for your kind review! We’re delighted to hear you’ve had a positive experience with our service and that you feel confident in the care we provide. We always aim to offer fair and transparent pricing, and it’s great to know that our occasional discounts have been a nice bonus.
Your feedback means a lot to our team, and we’re always here if you have any questions, need support, or want to explore your treatment options further. Thanks again for taking the time to share your experience!
Kind regards,
The DrHair Team
Réponse : DrHair
Dear Steven,
Thank you for your feedback! We’re thrilled to hear that our treatment has been effective for you. It’s always great to know our efforts are helping our patients feel more confident about their hair.
If you ever have any questions, need advice on your treatment, or want to explore additional options, our team is always here to help. Thanks again for sharing your experience!
Kind regards,
The DrHair Team
Great company
Great company. Unbelievable prices compared to other companies.
Fantastic customer experience.
Brilliant!!
1 février 2026
Réponse : DrHair
Dear Mr Brown,
Thank you so much for your kind words! We’re thrilled to hear you’ve had such a positive experience with us. It’s great to know you feel our pricing is competitive and that our team has provided a fantastic customer experience.
Your feedback really means a lot to us and motivates the whole team to keep delivering the best service possible. Thanks again for sharing your experience, we’re always here if you need any support or advice in the future!
Kind regards,
The DrHair Team
Réponse : DrHair
Hello,
Thank you so much for your feedback! We’re delighted to hear that you’re happy with both the service and the price.
At Dr Hair, we aim to make our treatments accessible, convenient, and affordable, so it’s always great to know that our customers feel the value. Your support means a lot to us, and we hope your experience with our products continues to be positive.
We look forward to helping you with your hair journey in the future!
Kind regards,
The Dr Hair Team
Low prices, fast delivery, excellent service.
Placed an order on 28 January. Looked around carefully to ensure the price was the best I could find. The order arrived within 48 hours. This is the kind of service I like. I'll be back.
28 janvier 2026
Réponse : DrHair
Dear Nic,
Thank you for your lovely review!
We’re delighted to hear you found our pricing competitive and that your order arrived so quickly. Providing fast, reliable service at good value is exactly what we aim for, so it’s great to know we hit the mark for you.
We really appreciate your support and look forward to welcoming you back to DrHair again soon.
Kind regards,
The DrHair Team
Excellent Customer Service
I had an issue with a delivery that was unfortunately stolen, but DrHairs handled it brilliantly. Holly was understanding, responsive, and extremely helpful throughout.
Even though the issue wasn’t their fault, they raised a complaint with Royal Mail and arranged a replacement as a goodwill gesture, which I really appreciated. Great communication and excellent customer service. Highly recommended.
27 janvier 2026
Réponse : DrHair
Dear Lewis,
Thank you very much for taking the time to leave such a kind review.
While we’re sorry to hear about the issue with the delivery, we’re really pleased that the team, and Holly in particular, were able to support you and resolve things quickly for you. We always aim to communicate clearly and help wherever we can, even when an issue is outside of our control.
Thank you again for your recommendation and for choosing DrHair. It’s genuinely appreciated.
If you ever need any support in the future, please don't hesitate to reach out - we're always here to help.
Kind regards,
The DrHair Team
Excellent product, quick delivery. All round good company!
Excellent product. Been using topical finasteride solution for 6 months and can see so much improvement already. Used this prior to the transplant and can confirm this has helped a lot!
19 juin 2025
Avis spontané
Réponse : DrHair
Dear Jonathan,
Thank you so much for the wonderful feedback!
We’re really pleased to hear you’ve had such a positive experience and that the topical finasteride has made a noticeable difference for you, especially alongside your transplant. It’s always rewarding to hear when our treatments are helping people see real improvements.
Thanks again for taking the time to share your experience and for choosing DrHair. We’re glad to be part of your hair-restoration journey!
Kind regards,
The DrHair Team
excellent customer service
Havent even got my product yet but the customer service is impeccable. Royal Mail messed up my delivery then the tracking went dead.
Emailed Holly at DrHair and the back and forth which was going on for weeks with royal mail was solved within 1 day
16 janvier 2026
Avis spontané
Réponse : DrHair
Dear Jake,
Thank you very much for taking the time to leave such a thoughtful review, it truly means a lot to us.
We’re really sorry that your delivery was affected by issues with Royal Mail and that the tracking information became unclear. We know how frustrating it can be when a parcel is delayed, especially when you’re relying on it. While delivery is unfortunately outside of our direct control once dispatched, we always do our best to step in and support our customers as quickly as possible when something goes wrong.
We’re delighted to hear that Holly was able to help resolve the situation for you promptly and that our customer service made a positive difference. Your patience and understanding throughout the process were greatly appreciated.
Thank you again for your kind words and for choosing DrHair. If you need any further assistance at all, we’re always happy to help!
Kind regards,
The DrHair Team
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