I was super excited about this ball. Unfortunately it was stolen and i cancelled the membership. Almost 2 years later, I see a dribble up charge, I logged into the account and it is saying it’s active... Voir plus
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
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While I'm sure the ball and services are great I would give their customer service a big fat 0. Due to a family tragedy the ball was not able to be used by its boy again. Family didn't realize the me... Voir plus
L'entreprise a répondu
What a great company! Incredibly responsive to all questions, and they provide quality products. My grandson already purchased their soccer ball, and asked for a Dribble Up basketball for his birthday... Voir plus
My grandkids were given the ball glove for Christmas. They tried it out but found it wasn’t something they would utilize on a regular basis. It seemed to be an excellent tool for those that would fi... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Dribbleup is at-home fitness made fun! We offer Smart Gear that pairs with your phone or tablet to provide instruction, track progress, and motivate through the Dribbleup App. Our products include Smart Basketball, Smart Soccer Ball, Smart Baseball Glove, Smart Tennis Racket and Smart Fitness Gear, with more to come!
Coordonnées de contact
130 New Hyde Park Road Unit DU, 11010-2909, Franklin Square, Etats-Unis
- hello@dribbleup.com
- dribbleup.com
Demande des avis aux clients
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A répondu à 61 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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My 8 yr old is ecstatic!!! And DribbleUp did that!
I ordered my 8 yr old son a soccor ball for Christmas and told him he had a virtual coach, he wasn't that excited. He explained that soccor isn't his sport anymore and that basketball was. I immediately emailed customer service and let them know and they sent me a return label that day and as soon as the soccor ball was back in the mail and I let them know through email, they shipped out a basketball in his size! They were super helpful in fixing my mistake and it was all done through the same email string! I didn't have to do much at all. And now my son is excited to receive his basketball and use his virtual coach to learn some moves!!! I'm glad they had an easy fix for it. They really have great customer service!!! ⭐️⭐️⭐️⭐️⭐️
Great Customer Service
Great Customer Service! My great nephew belonged to a training center that has equipment similar to the smart basketball I got him for Christmas. Dribble up right away accepted my request to return for a full refund.
Refreshing
This company has some amazing customer service! Super responsive and helpful!
Great product and even better customer…
Great product and even better customer service
Ordered what I thought was the…
Ordered what I thought was the basketball for my grandson and by my own mistake got the exercise ball. After christmas when my grandson opened it and found out I ordered wrong ball, I wrote to company told them my mistake and they sent me a return label and sent me out the one I originally wanted! No question asked. Great customer service!!
I love their customer services
I love their customer services. Quick to respond and top rated services!
Very cool product- great customer service
Very cool product. I bought one soccer ball and one basketball and my boys love them and the training drills. I also found customer service to be incredibly fast and helpful. The tripod I ordered broke and they responded to my email right away (on Christmas day!) To offer a replacement or refund. Great company!
Awesome customer service
Awesome customer service! No Haggle, No Hassle just professionals at work.
Great experience so fat
I will admit I didn’t really believe I would be able to get stronger or learn and skills on the app but after having the ball and being able to do lessons either live or on my own time I have learned so much and gotten stronger in my weak hand , P.S I really recommend coach Dante he is a very great explainer on the drills we learn and he takes everything slow for best results .
My boy loves it!
When my order didn't show up even…
When my order didn't show up even though the carrier said it was delivered, they did not hesitate to send me a replacement. I really appreciated their ease and eagerness to help!
Unhelpful “customer service”
Unhelpful “customer service”. Unapologetic. Several items were not as advertised.
Customer service was very quick and…
Customer service was very quick and helpful..
Great products, AMAZING customer service!!
These are awesome, we bought the soccer ball and the baseball glove for our Grandsons for Christmas.... They love it!!! We had a small issue with one of the stands, they had a new one shipping the very day I emailed about it. The program seems to be just as great as the customer service!! Thank you Dribbleup!!!
Perfect Customer service
Perfect Customer service. I failed to read everything before I placed the order and they patiently helped with several items questions! Thank you!
Puppy craziness
I ordered the basketball and baseball glove for Christmas. Unfortunately my puppy got a hold of the glove and tore apart the fingers. I emailed dribble up and asked how to buy another one. They sent me another glove FREE of charge. Amazing customer service. We will definitely buy more items!
Excellent customer service
Excellent customer service! My kids love the soccer & basketballs. So far, the only Christmas present they haven’t gotten tired of!!
The basketball changed how I play and…
The basketball changed how I play and has improved my games so much. There’s no doubt in my mind that no matter what Dribble up product you buy will improve you significantly in whatever sport you play.
I ordered a baseball glove for my boys…
I ordered a baseball glove for my boys for Christmas. I however did not read what I was ordering and ordered the wrong glove. I wrote an email Christmas morning and to my surprise they responded right back and we’re very understanding. They sent me the return label and the new one is on its way! Excellent customer service for sure!
Great product and Customer service
I ordered the basketball as one of my sons Christmas gifts I kept checking to see if it would be here was worried it got lost and emailed customer service they mailed me a replacement right out in case the first one got lost I got the first ball but there customer service is great and he loves it!!
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